Juan’s Rooftop & Cantina

Google Rating:3.9

Juan’s Rooftop & Cantina
3.8 based on 179 reviews
  1. AnDrale Posey 2023/11

    This place used to be Sonoras but I guess Juan took over. Granted I came in with a little over an hour left for business…so I’m sure the team was ready to wrap up for the day, and it sure felt like it. Sat at the bar for about at least 6-7 min before anyone acknowledged me. While they weren’t rude, they weren’t really happy to be there either. I ordered the chips and queso…and then the fajitas. Just was not impressed. I used to love the rooftop but it was closed for the evening. Some of the back staff was already visibly packed up and ready to go like 10 min before closing and there were still quite a few customers. The vibe of the place has potential…staff and food quality just needs to step up a little.
    Food: 3
    Service: 3
    Atmosphere: 4

  2. Zaria Thornton 2023/11

    We bought tickets for the “day of the dead” festival. The event was supposed to start at 1:00pm. They sent a notification through eventbrite stating it would begin at 2:00pm. Here we are at 2:40pm, no food. The DJ just got here and is setting up. The tickets were not free. There is no food ready. The event was advertised weeks ago. If you were not going to be prepared for an event, why have it? Or at least compensate the customers for the wasted money.

    Below are the photos of them attempting to set up the food, next photo is the DJ setting up. It is currently 2:45
    Food: 1
    Service: 1
    Atmosphere: 1

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  3. Louis Hatchett 2023/11

    The place is nice but the food was cold and there was no taste to the guacamole at all it needed salt and garlic it was very chunky but no flavor same with the salsa the bar staff was great especially Omar and the manager was great as well we do a lot of family gatherings and that place would be awesome for one of they can clean up some of the issues there
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50
    Food: 2
    Service: 4
    Atmosphere: 5

  4. Joan Burroughs 2023/11

    We’ve gotten taken out from Juan’s many times but wanted to try it in person. We sat at the bar and the drinks were great and the food was delicious. Can’t wait to go back!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Birria

  5. jai 2023/11

    Their Halloween special is was horrible!! I was charged $3 for the same drinks my friends paid for and they had the event scheduled from 2-10 and they closed the bars @ 9 and told us the same drinks would be $10 after 9 and they did not have enough tables to accommodate the amount of guests! 0/10 would not recommend not what I paid for !! And the bartender was rude and told me my drink would be $1
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 2
    Service: 1
    Atmosphere: 1

  6. Erika Jimenez 2023/11

    Muy bonito lugar. Pedí un mojito muy rico. Me gustó mucho
    Food: 5
    Service: 5
    Atmosphere: 5

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  7. James A 2023/11

    I’m sorry to have to do this, but this review is based on we made a reservation for Sunday evening, my wife called 3 days before to confirm, abs they told us we were confirmed. We get there and it’s closed. No hours listed on their site either. Visiting from out of town, thanks for the experience…
    Food: 1
    Service: 1
    Atmosphere: 1

  8. DragonFly Alchemy 2023/11

    I attended the event that was advertised as a day of the dead theme. The food was awesome, flavorful and delicious. The atmosphere was beautiful. However the tickets were prepaid and the restaurant did not provide all the amenities that were listed on the advertisement. And the staff seemed somewhat distracted and not as helpful or informative as I expected. Also the music was too loud in the space that we were sitting. I would have stayed longer if the environment was more inviting. It was limited spaces to find comfortable seating and no one was clearing the tables. We were promised a complimentary cup and there were none in sight. Also the event started an hour later than advertised.
    Food: 5
    Service: 3
    Atmosphere: 3

  9. Ben Richter 2023/10

    Great time
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes

  10. B Dawg 2023/10

    Great food and drinks
    Service
    Dine in
    Meal type
    Other
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Birria

  11. Lily Peal 2023/10

    My sister and I came in for a quick dinner and ended up bumping into a free salsa class going on in the restaurant. All of the staff was so nice, and made us feel welcome! We are definitely coming back!
    Food: 5
    Service: 5
    Atmosphere: 5

  12. Kem Moore 2023/10

    Stopped here on the way back to Maryland. Like the décor. The margaritas are amazing. The food is really good and the portions are large. Yummy 😋
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 5
    Service: 5
    Atmosphere: 5

  13. Zachary Hodgen 2023/10

    Amazing night, great food, best music around
    Food: 5
    Service: 5
    Atmosphere: 5

  14. Mosotho Moshoeshoe 2023/10

    I enjoyed everything at Juan’s. My crew is picky, and the staff made sure the food was prepared to our liking. The DJ takes requests, and the regulars were cool to vibe with. Bring your dancing shoes if you go on Friday night 💃🏾
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Carne Asada Fries

    reviews&photos

  15. Zack Hodgen 2023/10

    Great time, great atmosphere, especially loved some food and music on the rooftop. Went with some friends and it was a ton of fun for a reasonable price- they have some great deals!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $1–10
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Carne Asada Fries, Fish Tacos

  16. Bob Davidson 2023/10

    I like the tamale
    Food: 5
    Service: 5
    Atmosphere: 5

  17. Michael Dillon 2023/09

    Waited 20 minutes for a margarita. Ordered 3 times and each order was not available. Skip this place.
    Service: 1

  18. Alexis Demetra 2023/09

    Came in with a group on a Saturday for drinks and some bites to eat and it was not a good experience. It took 30 minutes for anyone to even come to our table to ask for drink or food orders. Once they did, only half the drinks were brought out and the rest of the group had to remind the server one by one of what they ordered— two being made wrong. The food was mediocre at best. I had the fish tacos which were microwaved popcorn fish bites on a flour tortilla. No sauce or garnishing a other than some lettuce. There were groups of what I can sense are frequent patrons that were getting served shots and food much quicker than we were. To me, if you don’t come here all the time you’ll be left hanging. Won’t come back here.
    Food: 2
    Service: 1
    Atmosphere: 3

  19. C R 2023/09

    I’ve been to Juan’s two times already (one for dinner and one for brunch) and have to say the food is out of this world. It’s so tasty, portions are huge which justifies the price of their dishes, and service is great.

    I’ve tried the carne asada fries, fried chicken chimichangas, tacos, pancakes with fruit and huevos rancheros and they were all 10/10. Highly recommend.

    The only con is that they have sushi listed on their menu but they actually don’t serve it. Patiently waiting to try it.

    Attached is the brunch menu because I didn’t see it online.

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  20. Justin Grigg 2023/09

    Great location. Decent vibe with a DJ. Cool ambiance. The rooftop was nice. No umbrellas to keep you shaded. No TVs either in the event you wanted to watch a game at the bar on the roof.

    Food was mediocre. Ordered the wings and nachos. It was 50 cent wing night, so I decided to try. I’ve had better wings elsewhere. The nachos were disappointing. I expected better from a Mexican restaurant.

    Drinks were decent. Ordered the margaritas, mimosa, and a Cuba Libre.

    Service was slow and at times unattentive.

    I may or may not give them a second chance.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 3
    Service: 2
    Atmosphere: 4

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  21. Dillon Dunavant 2023/09

    The food and service was awesome! The rooftop dining/bar area was nice and quiet for a more intimate experience.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Carne Asada

  22. Danielle Scott 2023/09

    Food was bomb, server was cute and nice, I got a great value and as a Latina person I was pleased with the quality. I got chicken taquitos with rice and beans, great choice. My friend had seafood empanadas which were BIG! She loved it. Server also recommended the tropical ceviche as most popular. She gave great recommendation. The vibe was right before it got too loud for me at 9 or so. We needed that fresh rooftop air in this hot July heat! My friends went back already a week later. It might be our new happy hour spot!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 5
    Service: 5
    Atmosphere: 5

    reviews&photos

  23. Rose KyRie 2023/09

    Maaaaannn Jason did his thang , best server ever an them seafood nachos 🗣️ magnificent 😋 i love dis place very friendly ❤️
    Food: 5
    Service: 5
    Atmosphere: 5

  24. Deia Weatherman 2023/09

    This is the best Bar in town. rubi & adults are the Best. The vibe is great! The food is great and I absolutely would recommend this place 100%!!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Ceviche, Carne Asada Fries
    Parking options
    Free parking lot, Free street parking

  25. edimarie vargas 2023/08

    Food was great. Poor service standards.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $50–100
    Food: 4
    Service: 1
    Atmosphere: 3

  26. Devan Patel 2023/08

    Rubi and aileen nice

  27. F. Robert Ries 2023/08

    Wonderful fresh guac. I didn’t order one (we were just snacking: chips, guac, and beer), but I saw a few burritos go by – absolutely ginormous. Nice space up on the roof, although they need to repair the blown speaker up on the wall above where the stairs come up.
    Price per person
    $10–20

  28. aiden Martin 2023/08

    Rubi & Aileen were the absolute best. Can’t wait to come back!

  29. Benjamin Starling 2023/07

    Visited this establishment on a whim and was pleasantly greeted by the bartender Ruby who was so kind and helped decide what type of drink I’d enjoy! I would come here all the time just to get good company like her!
    Food: 5
    Service: 5
    Atmosphere: 5

  30. Anthony Brandon 2023/07

    Don’t go it’s a waste of your time
    Service
    Dine in
    Meal type
    Dinner
    Food: 4
    Service: 1
    Atmosphere: 2

  31. Jamii Wood 2023/07

    A cool layed back spot with good eats!!
    Food: 4
    Service: 4
    Atmosphere: 4

  32. Jonny Funez 2023/07

    One of the worst Mexican restaurants I ever been so bad Services, my drink was so bad and I don’t drink and I have to pay for something the I don’t like I will never recommend this restaurants
    Service
    Dine in
    Price per person
    $50–100
    Food: 3
    Service: 1
    Atmosphere: 1

  33. Erin Renick 2023/07

    Interesting place, very loud music upstairs, but overall nice staff and food was very good and loaded up.
    Food: 5
    Service: 5
    Atmosphere: 4

  34. Stephanie Powell 2023/07

    It’s so nice in the inside and the food was great. I will make this my normal date night approved place

  35. TheCarterone 2023/07

    Nice vibe, very low-key. If you’re looking for a good date night spot or a nice chill atmosphere, this is the place. The rooftop is my new weekend getaway, lol. It’s clean and shaded in all the right places plus the food is top tier! Birria eggrolls! Thank me later
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $30–50
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Birria
    Wheelchair accessibility
    The rooftop is upstairs, but they do have a first level dining and bar.

  36. Anita B 2023/07

    Best restaurant I ever ate yet .
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Birria

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  37. Jenifer Bramer 2023/07

    Wow so much food! Everything was delicious, will be returning.
    Food: 5
    Service: 5
    Atmosphere: 5

  38. kim Chan 2023/07

    A very busy place on weekends but the food is good and nice staff!

  39. HENRY CARDENAS 2023/07

    El ambiente del lugar es muy agradable, desafortunadamente la comida y el servicio no cumplieron mis expectativas. Éramos un grupo de 12 personas y algunos de ellos la comida no tenía lo que se especificaba en la carta, en general los platos llegaron fríos y fue tanta la tardanza que una persona tuvo que cancelar la orden.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 2
    Service: 2
    Atmosphere: 4

  40. Trollin on the RVA 2023/07

    They Didn’t have the Tomahawk Ribeye… Then They Told me they Didn’t have the Pork Belly 🤦‍♂️… Took FOREVER To Get drinks, service was very Blah! Table was sticky and there wer no Rooftop seats available. All that said, the food was pretty good once we got it. …

  41. tyler thornton 2023/07

    Amazing rooftop!
    Price per person
    $20–30
    Food: 5
    Service: 5
    Atmosphere: 5

  42. Melany Soto-Reyes 2023/07

    I recommend this place 100% ,it’s very clean ,amazing service, and they have amazing food!!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Carne Asada Fries, Birria

  43. Hannah Sellars 2023/07

    A SWING AND A MISS!!! I came as a solo person and just so happen to come at the same time as another solo person and we were assumed to be together pretty much the whole visit. I asked if I’d be able to sit on the rooftop but was warned it was “too packed but good luck”. I got upstairs and there was SO much room. Once seated it took 20 minutes to get my drink order in, not sure why because the bartender walked by me (sitting at the bar) several times before asking if I wanted a drink. After that it took about 15-20 mins to be able to put in a food order (which I had to request because the bartender must have assumed I only wanted a drink). The food took a while to come out and it’s funny because the food runner thought my plate would be too hot to touch but it was actually room temperature. I got hot wings and nachos. Please tell me how you mess these things up! Dry wings and the nachos somehow tasted like nothing. Not only that but my top shelf drink was absolutely not top shelf. Never has Milagro made me have an allergic reaction but this visit to this bar made me miserable, congested and flushed. 00/10 would recommend and will not be returning. I love me a goo rooftop and this just was not it.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $50–100
    Food: 1
    Service: 1
    Atmosphere: 1

  44. Mari James 2023/07

    Husband and I came and really enjoyed the music and food!
    Food: 5
    Service: 5
    Atmosphere: 5

  45. Kimberlinaaa 2023/07

    Very good environment and friendly, hard working staff.

  46. Savion Thornton 2023/07

    Great just experience i recommend Brad and/or Rubi for your bartenders, they are they best ‼️
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $20–30
    Food: 4
    Service: 5
    Atmosphere: 5
    Recommended dishes

    Dietary restrictions
    Great atmosphere and vibes are amazing

    reviews&photos

  47. Dev Gadhia 2023/07

    Food was awesome! I cannot say enough of how good everything was! Service…not so much…We waited almost an hour after we were seated before anyone got a drink order, and that’s because I had flag down a server from another section. It was not that busy, there was a group of staff chit chatting at the bar, for about 10 minutes (going on 40 min. of actually being there, still no acknowledgment of order taken).

    overall, if you got time to kill, or order take out, good spot. Make sure to sip your drinks slow, you never know when you’re server will be around.
    Service
    Dine in
    Meal type
    Dinner
    Food: 5
    Service: 2
    Atmosphere: 4

  48. Ep 2023/06

    Came here for Cinco De Mayo, Rubi made the best drinks and Jason was the sweetest server. Both of them made the experience great!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $100+

  49. Andrada Sipos 2023/06

    Last night me and few friends went to visit the famous Juan’s rooftop and it was an horrible experience ! From beginning to the end . We and 4 and another 3 peoples was all up in the front door waiting for someone to sit us looks like nobody knew what was going on , for us it was our fist time so we didn’t know , they say that upstairs was full ( I don’t know because when we went in the end we seen like 6 tables empty) so we sit downstairs, I am a vegetarian and I asked my server who took forever to come take our drinks and food order what I could get and how is the spinach quesadilla, she say she don’t know ok , whatever I ordered it since I didn’t have many choices anyway , we had a round of drinks all of us 3 of them good one it was a peach margarita but it was too much lime you couldn’t feel the peach , we asked another server to change it since our never came to check on us they did change it , after we ate my boyfriend asked for another drink and seems like our server forgot about it until we reminded her and this time his drink was too sour with too much lime so we asked to remove it because he felt sick to his stomach of how sour it was and our server say she can not remove it just to make another one where we say that we don’t want since we was ready to leave but she couldn’t remove it just replace it so I ask for my drink in replacement since he didn’t want anything anymore and they had to charge me 1$ extra because mine was a different flavor like what ?? I don’t know this place is wired! The food was too oily we order a side of beans that we didn’t even eat because we didn’t like it but we didn’t say anything to the server because you can see that she doesn’t know what she is doing so our experience was horrible and we paid around 150$ in total definitely didn’t worth it ! We will never return ! Bad drinks bad food ! Even for the bathroom we had to wait since it was a line ! No parking , we parked behind and we even got a ticket we pay online but we’ll figure out today. The only nice thing was the DJ Choco with good music!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50
    Vegetarian options
    Three vegetarian options , the server didn’t know anything about them
    Parking
    No parking we got a ticket

  50. Ryan Bush 2023/06

    Great food!!! Plus EDM every Sunday on the roof top!!! This spot is 🔥🔥🔥🔥 …

  51. Olivia Willoughby 2023/06

    What an amazing experience at Triptonic/Lxgroups event with: Loki nasty, Psy Kai, Kamaloscope, KVN, N3wport, Triptonic!!! JUANS IS THE FREAKIN SPOT!!! Ruby is a gem! Y’all gotta come here!!! 🔥🔥🔥 EVERY SUNDAY EDM 2-8!!!! …

  52. Matt Smith 2023/06

    Service is awful. Music crazy loud. Drinks take a month to arrive. Don’t ever come here. Act like they are doing you a favor. Probably the worst experience I have had at a restaurant.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  53. LaFawn Johnson 2023/06

    Service was terrible. Took forever to get someone to come wait on us. Food was wonderful. Dough on the shrimp empanadas were undercooked. They automatically add gratuity to the bill. Poor lady barely spoke English. Didn’t even tell us her name. We was suppose to have rooftop reservations but it was already booked for another event so they paid for our 1st round of drinks. WILL NEVER RETURN TO THIS PLACE!!!! And that woman didn’t give me my $.62 change.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  54. Eric Mendoza 2023/06

    Great experience stuff was awesome

  55. Hassan Sanchez 2023/06

    Theres not many places out here with many traditional and authentic food. BUT JUANSSS!! The bartenders and servers are outstanding. Food is like no other. Will be coming back more often for sure !
    Food: 5
    Service: 5
    Atmosphere: 5

  56. Xera Creates 2023/06

    Amazing experience. Staff is fantastic, and venue is beautiful.

    LOVE the tacos.
    Service
    Dine in
    Meal type
    Dinner
    Recommended dishes
    Carne Asada Fries, Carnitas, Creamy Jalapeño Coleslaw

  57. Michael Reutzel 2023/06

    Went for Cinco de Mayo. Place was packed but we got a table. Our food came fast. The birria eggrolls were great. The nachos were not, the beef was gross and the lettuce was very wet. However the reason I’m writing this review is that the drinks were terrible. The basic frozen margarita was way too thick and had a dirty dishwater aftertaste. The soft serve margarita was okay but again had an off aftertaste. The tequila shots we ordered didn’t even come with lime etc. Plus it took a full half hour to get them, long after we finished eating. I know they were busy, but 30 minutes for 2 bad drinks is excessive.
    Food: 3
    Service: 1
    Atmosphere: 3

  58. Kathy Trejo 2023/06

    Best Birria Tacos in Richmond! Bradley & Rubí provide the perfect service for any family event.

  59. Sarai Santos 2023/06

    Adilma is outstanding when it comes to bartending and service. She makes the job and experience fun. Can’t wait to come back !
    Food: 5
    Service: 5
    Atmosphere: 5

  60. Shannon McGee 2023/06

    I would give ZERO stars if I could!

    Don’t fall for the hype! This was the WORST experience EVER! They were VERY disorganized! People who paid for tickets had to wait in line almost an hour if not more while they allowed non-ticket holders to hold up the line. That morning they said tickets were Sold Out so that was truly ridiculous and bad business. A simple fix would have been to have 2 lines, one for ticket holders and one for those without tickets. The place filled up with people WHO DID NOT PURCHASE TICKETS IN ADVANCE!

    Once inside, it was even worse! Unfriendly staff who were overwhelmed by the crowd. Way too many people on the rooftop which was probably a fire code violation. Just a mess! I didn’t know Cinco de Mayo could be messed up, but this place surely fell short and provided the absolute WORSE Cinco de Mayo experience! Oh and they were under pouring so the advertised $5 Margaritas tasted like sour mix. They wanted you to purchase an additional shot which made the drink $8.
    Meal type
    Other
    Price per person
    $1–10

  61. Takera Pope 2023/06

    Highly recommend Juan’s ! Today was a great day to be on the rooftop! The vibes were amazing! We were singing at the bar together and didn’t even know each other lol Definitely coming back. Oh yea Birria egg rolls and tacos 10/10 ! Guacamole amazinggggggg ! $5 Margaritas 5pm-8pm
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

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  62. Jonathan Smith 2023/06

    Best Mexican in rva the birria Ramen and egg rolls ate insanely good! Some of the best margs around too!
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  63. Dylan Aiken 2023/06

    Beer drinking
    Service
    Dine in
    Meal type
    Brunch
    Price per person
    $1–10

  64. Briana Lemus 2023/06

    Jason, rubi, Gabe, and Bradley were amazing. Me and my husband had an amazing time!!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  65. Amy Lucas 2023/06

    I went to Juan’s for dinner with friends for the first time. The atmosphere on the rooftop was great but the customer service, friendliness, and amazing attention to detail from our bartender Rubi is what truly MADE this experience! This girl needs a raise 🙌 We will be coming back for this same experience! …

  66. Dallana Ruiz 2023/05

    The experience I have coming to Juan’s is pure joy. No matter the time of day every time we are here I have an amazing time. I always recommend to friends and family!
    Meal type
    Dinner

  67. Kelsi Blaine 2023/05

    Booked a reservation for 50 on the rooftop, over a month in advance and clarified all details to ensure there were not ANY misconceptions or miscommunication. I was notified by the servers that they were never prepared nor notified of a reservation.. Jesus the manager was extremely hateful, unprofessional, and rude to not only me but his own staff.. in front of customers. He was still allowing other guest to dine on the rooftop- knowing I reserved it. He requested that I pay a $1000 fee, which was not necessary due to us maxing capacity up top and spending entirely more than $1000 with the amount of guests we had. He then tried to kick us off of the roof top before our event even took place, by having a party of 27 “reserved” which also, was never mentioned to staff or myself. Orders were forgotten, drinks were forgotten about, and the negative energy was so uncomfortable. I can’t blame the bad service on the staff, as it was extremely poor planning on the managers part. The staff was nice and apologetic, doing all the could to help and take away from his rudeness. I informed him that I would never return as it was such an important event and how dare him treat me such a way after us having numerous conversations prior.. to ensure it was a great turn out. He didn’t care at all. This exact same issue reoccurred a week later to another guest, whom had a reservation for 30+..except this time it was overbooked. He ignored the issue, refused to speak to the planner, and again was extremely neglectful to the issue. I DO NOT EVER recommend anyone making a reservation here as it will be extremely disappointing. My complaint will not end here, I will find someone above the Richmond manager to ensure they’re aware of this awful experience and manager they have at this location.

  68. Jason J 2023/05

    Place looked nice, but that doesn’t matter if the food is mediocre and the waiter has to be reminded 3 times about 4 different things and also gets 2 out of the 6 orders wrong then completely forgets about the 3rd order didn’t check in even once. The only good thing was the carne asada fries
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  69. Becca Rhoads 2023/05

    When a menu says “if you order it, you have to pay for it” on every page, it’s because what you order is going to be gross. Best advice- don’t order it. Food was cold, over-cooked, inauthentic.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  70. Emma All 2023/05

    I loved my experience overall food and drinks were amazing. Special thanks to the hostess Mona she greeted my son with sign language when she notices he is deaf. Made our day Knowing that people care about the customers and want them to feel welcome is rare these days. Mona helped us get the perfect table for our family a little away from the speakers, she cared about every detail and took care of it with a smile and a good attitude with everyone
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $50–100

  71. Chris Cates 2023/05

    Wonderful wonderful bar/restaurant! A regular place for friends and I. Never too busy to have a good time here. Aileen & Rubi are our favorites!!! ❤️

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  72. Aswann __ 2023/05

    Rubi & Aileen are so kind & welcoming. I feel like I’m home when I come here!!!!

  73. Kristian Larsen 2023/05

    Solange was AMAZING!! Everyone go see her, the vibes are incredible!
    Service: 5
    Atmosphere: 5

  74. Isabella Mora 2023/05

    Terrific service from our bartender solange. Horrible helicopter disrespectful manager. Manager constantly yelled at my bartender And made her cry twice, even throughout all that she continued to provide perfect customer service. He kept yelling and screaming at her even when she was quietly doing her job, standing over her shoulder and making her incredibly uncomfortable. In the 3 hours my man and I sat for drinks (which were supposed to be food but we weren’t comfortable enough to order food given how rude the manager was being to the employees and mainly the bartenders, it made the environment incredibly uncomfortable and tense, we witnessed our bartender clean the whole bar 4 times, run up and down the stairs multiple times grabbing liquor and other items while the bartender who showed up late was allowed to take customers nonstop, when our bartender asked the manager if she could take another customer having us been her only customers in over an hour the manager told her no because she “was distracted cleaning and speaking to her friend”, someone who had a menu and looked like they were going to order until the manager started speaking to our bartender and being rude again, she promptly left after eating some chips and it seems as if our bartender was made to pay for said chips. Overall 0/10 stars to the manager, and 100000 stars to the bartender for maintaining her cool other than crying, and the terrific service even though she was being berated and disrespected by the manager the whole time she serviced us. I feel really bad for her, I can tell she’s got a lot on her mind and the manager being rude might’ve been her last straw. It really sucks to see a restaurant with such a terrific bartender being managed by a manager that doesn’t know what he’s doing or how to speak to his employees.

  75. ItsActually Osei 2023/05

    Ruby, Bradly, Aileen & Xuxa bring the best vibes. I love coming here to see them!!

  76. Hamza Mohammed 2023/05

    Service was non existent. I just walked out
    Service
    Dine in
    Food: 1
    Service: 1
    Atmosphere: 1

  77. Jalen Beasley 2023/05

    Juan’s rooftop is SOOOO nice. 10/10 recommend. Rubi, Aileen & David are the best.

  78. Bria Wright-Reed 2023/05

    Ruby, Bradley, and Solange are the best!!! Customer service was outstanding! Will definitely be back!!!

  79. Danielle B 2023/05

    Passing through the area and stopped in for a drink – Solange was my bartender and she was fantastic! Knew exactly what I wanted and made sure my glass never stayed empty. 10/10 would definitely recommend coming here!
    Meal type
    Other
    Price per person
    $50–100

  80. Jalen Smith 2023/05

    Love this place. Best tequila section in the city. Rubi & Aileen kill it there!!!

  81. Ale Rivera 2023/05

    Rubi and aileen have the best service and they are so nice and friendly .
    The food is a 10/10

  82. Gena Johnson 2023/05

    We came in for Taco Tuesday and stayed for the awesome bartender with the cool mustache, Mitch! The guacamole was the best I’ve had in Richmond. The specials were well priced and decor is also super cute. I’m probably gonna be a regular.

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  83. Caleb Ianiero 2023/05

    Jains is a great place to have fun and the hospitality in top notch

  84. Bryce Holliday 2023/05

    Bradley, Aileen & Rubi are the best bartenders!! They make the best drinks

  85. Steve 2023/05

    I would definitely go back to check out the rooftop after dark. They were out of all the fish needed for sushi/ceviche which was a bummer. What we ended up having was really good with large portions. Our very inexperienced server should probably have debuted during lunch hours during the week. It wasn’t his fault but his frustration will likely prevent his return.
    Food: 5
    Service: 3
    Atmosphere: 4

  86. Andrés Palacio 2023/05

    Juan’s is the best place to visit in Richmond. The staff is extremely nice and the bartenders are amazing. Aileen and Rubi are the best bartenders. Definitivamente el mejor lugar.

  87. Just Smith 2023/05

    Great music and drinks!!! I can’t give a 5 because I haven’t tried the food but I definitely will in the future.

  88. George Sibold 2023/05

    This is the best tacos i have ever had in my life and this restaurant has terrific customer service. i would 100% recommend this place. Rubi & Aileen are the best!!
    Service
    Dine in
    Price per person
    $10–20

  89. Alejandra Portillo 2023/05

    The bartenders; Rubi, Aileen, and Bradley are the best at their job!! They made me feel like if im home! Again, I 100% recommend y’all to come!

  90. prettyboyycriss 2023/05

    Ruby is an amazing bartender I come every Thursday for her

  91. Deon Tillman 2023/05

    I want to shoutout Avi for the great customer service. I had food allergies but he made sure I was good for my order. The brisket nachos were top tier. I also ordered a drink that was watery at first til Avi remade it and got me right. Me and my friend had a great time and will probably come back.
    Food: 4
    Service: 5
    Atmosphere: 5

  92. Delanee Ericastilla 2023/05

    The best things about this restaurant are the carne asada fries and specially service from Aileen and Rubi. Super sweet and friendly and welcoming to all customers and make 10/10 drinks.

  93. Bradley Trejo 2023/05

    Juan’s rooftop is the best. Great good & vibes. Rubi & Aileen make the best drinks. Can’t wait to come back

  94. Danielle Sydnor 2023/05

    This is a really cool place to check out. I was so disappointed with the service. We sat down around 940pm and nobody acknowledged us. After 10pm I went to the bar and asked for the manager. While waiting for the manager, the table behind us got served and they came 15 minutes after us. A nice friendly waitress finally took our order. We had our first round of cocktails and put in an order for guacamole. The cocktails were really good and the guac was amazing! We wanted to order more food, but the kitchen closed at 1030pm. It would have been nice to be informed of that when we were ordering our guac. Our second round of drinks, tasted like they forgot the alcohol. It was really sweet and no tang 😔. We were ready to check out and our lovely waitress offered us complimentary shots.

    Overall the rooftop bar is small with a few tables. The ambiance is cool and has fun vibes with music and lights. It’s unfortunate we had a bad experience. We made the best out of it. We did go on a Saturday night perhaps another weekday night would have been better.
    Food: 4
    Service: 3
    Atmosphere: 5

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  95. Jacori 2023/04

    S/o to Rubi & Aileen for being the BEST bartenders. I love coming here for the food & drinks!!

  96. S G Shields 2023/04

    I had queso (with added chorizo), a lime margarita, and birrias tacos and I was definitely not disappointed! My food was great and so was the service!
    Service
    Dine in
    Food: 5
    Service: 5
    Atmosphere: 5

  97. Jaynee Joe 2023/04

    Overall good experience, I took my friend who was visiting from out of town and we ordered the seafood empanadas which is my favorite, the tomahawk steak which needed some more seasoning & salt. The regular ceviche which was good. My friend had the nachos, which was good, large size. The kids had regular chicken nuggets and fries. I wanted the fried oysters taco, but they didnt have any. Also we were so excited about the sushi selection but they didnt have any 😒 We asked for a few Jalapeños they brought a bowl full of jalapeños enough to last few weeks and were charged $4.00 which honestly was excessive. We understand that there is a sticker with a warning stating we are going go be charge for everything extra but the size and price was excessive! We asked for a cup of Guac and same thing we received a whole bowl to feed a family of 8. The drinks were good, just disappointing that they didnt have any sushi. I dont think its good customer service for the extra charges for everything you ask for, we were scared to ask for extra napkins because we might get charged.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $50–100

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  98. Ben Richter 2023/04

    Fernanda and Aileen and Rubi are amazing, best bartenders of all time. Come here to be at the best establishment in richmond!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  99. Martin Holsinger 2023/04

    Bad food bad service

  100. Lindsay Fielding 2023/04

    Love this place. Great service from Esperanza at the bar. Food was fresh and very good. Definitely in my top 2 Mexican in the city. Can’t wait to check out the rooftop once it’s opened.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Wheelchair accessibility
    Easy access through front door.

  101. Esh Henderson 2023/04

    Well first I would like to say Management was amazing when it came to handling our issues. The waitress hygiene was very disturbing that’s the polite way for me to put it. The drinks were okay my wife had a frozen strawberry margarita that she could only get with well tequila for some reason. We ordered three appetizers the fresh guacamole that was supposed to be made table side but wasn’t and it was extremely salty, the fundido(queso) definitely wasn’t what we were expecting but the manager explained to us they make it the “traditional” way, I wanted the seafood empanadas but they had ran out it wasn’t even 7pm yet so I ended up getting the sweet chili wings that were actually the best thing I ate. We then ordered two entrees the pancho carnitas that was fried pork it was tough and bland and the dish itself did not look appetizing. I ordered the shrimp tacos that came with a creamy jalapeño coleslaw cause I figured how could mess that up?! Wrong the coleslaw and the tacos were bland and as I got to the second taco it started tasting weird as if the shrimp may have been bad but that’ll be a find out later thing. All in all this could be a great place with a little work especially on the food.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $50–100
    Recommended dishes
    Carnitas

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  102. Hunter Pritt 2023/04

    Juan’s is one of my go to spots to grab a drink or two or three or too many in Richmond. They have awesome bartenders, shoutout to rubi, and awesome drinks. I’m a big sports guy and they’ve always got various sports on on the TVs inside, plus the rooftop bar is very nice as well. The food is very good, not outstanding but very good. They also have huge portion sizes so if you get food you will not go hungry. I highly recommend that you swing by, grab a drink, and tip your bartender!
    Service
    Dine in
    Meal type
    Other

  103. Jeriann Crawford 2023/04

    Good food. Great service. Great happy hour. Fun rooftop.
    Meal type
    Dinner
    Price per person
    $10–20

  104. Molly Manuse 2023/04

    Server never brought silverware. Never brought napkins. I never got a refill. They served warm/hot beer to my friend and refused to replace it without charging her for it. Oh and the food was terrible. As the server was handing an order to my friend she said, “it’s gross.” Pretty much the worst restaurant I’ve been too in Richmond.

  105. Alejandro Romero 2023/03

    Rooftop wasn’t open but the cantaritos made up for it 👌
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 4
    Service: 5
    Atmosphere: 4

  106. Armando Ramirez 2023/03

    Truly, I order delivery, but this is the only torta ahogada I’ve found in the city and it is a knock out! Can’t wait to visit and get the food fresh!
    Service
    Delivery
    Food: 5
    Service: 5
    Atmosphere: 5

  107. Cee 2023/03

    I visited about a week and half ago with some friends for a birthday celebration. Drinks and food were alright. However service was awful. The server forgot items to bring to us then when reminded, the kitchen had closes. We waited a long time for the server to bring out tickets, only for them to be wrong. So we had to wait another long time for them to be corrected. I left a very small tip because again the service was bad. I went back to look at my account and it appears the amount charged on my card was more than I can remember my ticket being. I only had theee items and remember the price. I have been trying to call to speak with a manager and NO one is answering the phone and I can’t leave a voicemail.
    Service
    Dine in
    Meal type
    Dinner

  108. Bernice A Meza 2023/03

    The music was good but if people are only eating and it’s not set up for dancing just yet the music shouldn’t be so loud that we are yelling at each other.

    The food was bland and there was no salt on the table. The server seemed more into my guy friends than taking our order correctly. Oh, and he needs to know drinking shots on the job is not a good idea, especially when you are already having a hard time keeping it together. Listen to what people order and DO NOT be all looking at your tips in front of us and make faces cause $20+ tips for 3 separate orders was more than enough for making us wait on drinks AND not getting an order right specially when all that is ordered has ro be paid for as per menu.

    I know you say you are not a typical Mexican restaurant. I hate to tell you the only difference is your loud music. I’ve been to places like yours and the food, service, and atmosphere were top-notch. Yours is not top-notch but not bottom either. Some homemade salsa would be good. Some of us love hot chile and not out of a can/bottle.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50
    Food: 4
    Service: 3
    Atmosphere: 4
    Recommended dishes
    Carnitas

  109. Pradeep chowdary peddineni 2023/02

    I was disappointed with my experience at the Juan’s. While the ambiance and drinks were good, the food was subpar. I’ve never been to a Mexican restaurant that messes up queso like this one did. It looked like it came straight out of a microwave oven and was as runny as milk and tasted disgusting. The corn on the cob was another disappointment, the sauce it was slathered in wasn’t appealing. The fish tacos were bland and lacked any flavor. The quesadilla had a literal ton of cheese dumped in it, which was overwhelming.

    The only thing I liked was the chips, guacamole, and salsa, which were decent. I was disappointed that the restaurant couldn’t deliver on its core offerings, which is Mexican food. I wouldn’t recommend this restaurant to anyone looking for good Mexican food.
    If you’re looking for a good Mexican restaurant, there are plenty of other options out there that will deliver on both atmosphere and food quality.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $50–100
    Recommended dishes

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  110. Zach McConnell 2023/02

    Came in for drink and will definitely be returning for dinner some time!
    Food: 5
    Service: 5
    Atmosphere: 5

  111. Nana Korantema Pierce Williams 2023/02

    I was with a large party and Juan Cantina did not disappoint. Delicious drinks and even more delicious food! I will be back!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50
    Vegetarian options
    Delicious
    Parking
    Street & parking lot available

  112. Devon Henry 2023/01

    Had the best time and had the best food and drinks at Juan’s last night! You can’t beat their food or their fun cocktails. So so good and a must try if visiting Richmond!!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  113. Tory Hughes 2023/01

    They act like they pour liquor into your cocktails … this is the second time I’ve witnessed this and won’t ever come back…

  114. Kathleen Fabie 2023/01

    Group of six, seated immediately on a Friday evening. Great margaritas, appetizers and delicious food! Excellent, attentive service— everyone on staff was helpful and friendly. Food portions very generous— burritos are big enough to share. Can’t say enough about how good this restaurant is, we’ll be back!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  115. Proud Mother 2023/01

    THE BEST FRESH FOOD EVER!!!!!
    Service
    Dine in
    Price per person
    $100+

  116. Brent Trimmer 2023/01

    I have not one good thing to say about this place. Food is mediocre at best, staff forgets half of your order. When we were there only two people were working, the other two were sitting at the bar. Save your time, money, frustration, and don’t even order takeout from this place. Terrible experience, they won’t last long!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $50–100

  117. David Pope 2023/01

    Extremely kind, clean, great atmosphere, exceptional liquor selection.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $20–30
    Recommended dishes

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  118. Kaila Parker 2023/01

    I visited on first Friday. Even with the foot traffic not too busy. A ton of options for everyone so you’re bound to find something you will like. The drinks are decent and fairly priced.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 3
    Service: 3
    Atmosphere: 3

  119. Juan José 2022/11

    Nice ambience
    Good food and drinks as well

  120. DAVID FABIÁN RODRÍGUEZ DURÁN 2022/11

    excellent service, cozy atmosphere , good food
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  121. Megan Maltby 2022/11

    Food was great. Staff pleasant and kind. Great atmosphere inside and up on the roof. Highly recommend!!!!

  122. Andrea Hanvey 2022/11

    Very cool rooftop bar and vibe. Good cocktails and food.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $20–30

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  123. K Wilson 2022/11

    Downtown Richmond Mexican restaurant with rooftop and full bar. Friendly service. I recommend the seafood nachos, fried ice cream, and mango margarita. Just be sure to allot enough time to find parking since it’s hard to come by on the street.

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  124. Malana Hope 2022/11

    This was my second time going and like the first it did not disappoint! My favorite is the seafood nachos ( there’s literally crab meat and shrimp on each nacho). The Elotes were delicious and the Arroz Con Pollo is always a go to for me. The frozen margaritas doesn’t disappoint. I’m already planning my 3rd visit because there’s just so much to try.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $50–100

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  125. Kieran Stern 2022/10

    Good experience overall, good environment and food, but music is way too loud at any of the time of days I’ve been there…. Especially on the rooftop you practically have to yell to talk to anyone around you and hear

  126. Kaitlyn Reynolds 2022/10

    I really wanted to love this place. Food and drinks were great. (Except the shrimp tacos, those were just bland.) Service however was awful. Went for a late lunch around 2:45. We were greated/seated quickly and served chips and waters, but that’s about where the service stopped. We were the only people in the dining room (unsure if the rooftop was busy or not). Took 20-30 mins for someone to take our order. We ordered drinks, an app, and entrees at the same time bc we had been waiting so long. Another 20ish mins go by and we are finally brought our app and entree together. Had to request silverware and napkins and asked about our drinks. After another 10 mins, we finally get drinks. Maybe service is better at night/on weekends but I can’t say that I’ll be going back to find out. Honestly upset about paying $90 for lunch and barely getting the bare minimum service.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $30–50

  127. Shreesh Shrestha 2022/10

    I had to edit my review to give more context after the response from the restaurant.
    Most horrible experience in a restaurant so far. If I could give 0 star I would. I normally do not write bad reviews, but the experience compelled me this time. Not just one thing but everything went wrong when we went there for dinner. I am editing and adding the timings so everyone can understand the frustration better. All of our party of 6 were seated at 7pm. 7:15 our order was taken which included appetizers and entrées. Drinks came out quick in comparison to everything else. Then the food took eternity to come out. Meanwhile we kept asking about the food, the severs would just say they would check on it. not even appetizers were out. Around 8:10 we asked if we could speak to the manager, we were told that she is busy but will be informed. Food came out around 8:20, the server then notifies that 2 of the entrees we order is not available, after an hour of the actual order!!! Plus they forgot our carne asada tacos. When asked about the tacos the sever said he forgot that and came back and said it would be out in 10 mins. We asked to speak to the manager again, Nothing! 25mins passed it was 8:45, no tacos! Imagine our frustration. We had it, just wanted to walk out, but we still wanted to vent to the manager so they could improve themselves. This time we asked the server one more time if we could speak to the manager. The Manager, Juliana finally came to our table. We wanted to inform her about what had happened, she kept on interrupting, looking away and rolling her eyes. IN the first sentence of her response, she said she was sorry for the inconvenience and that there is no excuse to this, but behold the explanation that came after the “But”, it included a bunch of excuses. “this restaurant has 2 floors, we have many customers, food is coming out constantly for everyone, not just for your table. You should realize this is not a “FAST FOOD” restaurant, food does not come out in 5 mins.” WOW! we were insulted and enraged. Contrary to the restaurant’s response, they did not offer 30% off for the inconvenience. Because of the insulting response from the manager, we demanded compensation of some sort. We did ask for 50% off first, the petty response was, “no I am willing give you 10%” there was back and forth. Finally she walked off yelling 30% off, but only food no drinks. Unacceptable behavior from the manager of the place who is supposed to represent the whole restaurant. We cancelled the food that did not come out yet and asked for the check, but even for the check, they made us wait for 20 minutes. We went to the manager again, who was at the bar, asking if she could have our check out, she outright yelled at us. Imagine! When the check came finally it had errors which we had to have corrected. Left the restaurant hungry, angry and insulted.
    Understaffed, undertrained, horrible customer care. Mediocre food and diluted drinks. SAYING IT LIKE IT IS!. Zero accountability of their mistakes and outright yelling at the customer.
    HORRIBLE!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50

  128. Dylan Reynolds 2022/10

    Absolutely horrible service. Its end of lunch beginning of dinner. It’s obviously slow. Took 30 minutes for someone to come take our order. After that wait we felt like we had to order everything at once, which isn’t a deal breaker, but everything came out at the same time after another 30ish minute wait. Except we had to ask for our drinks again and waited another 10 for those. We also had to ask for simple things like silverware and napkins. We spent more time waiting than we did actually eating. While the food was amazing, I couldn’t recommend this place simply for the lack of customer service. Definitely not worth the 100 dollars we spent.
    Meal type
    Dinner
    Price per person
    $20–30

  129. David Smith 2022/10

    We went here because we’d heard some good things about the food, drinks and ambiance. Once we get seated, we decided to go see what the rooftop looked like. We were upstairs for two minutes tops. We come back inside to our seats and no one comes to serve us. They knew they had just sat us. After 10 minutes, we got a waiters attention and asked him if he could get our waiter. After more time, our waiter comes and takes our drink and food orders. 10 minutes go by and no one brings any drinks. I literally asked for a beer. A waiter from another table ended up bringing us water because they knew we’d been waiting. After all of this; they send a completely new waiter to our table and she said she was “all over the place.” Still not having any drinks, we left after maybe 5 more minutes. 25 minutes and 2 glasses of water. We were sitting right across from the bar and waiters were hitting every table except for ours. Not sure how they missed us smh.
    Service
    Dine in
    Meal type
    Other

  130. cgdomenech 2022/10

    Attention was good, music was kinda of loud, but if you are into Spanish music, you would like it. Food was average, nothing impressive to say on that. But overall ambiance was nice, and you could tell has gone through some renovation.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Not sure
    Delivery: Not sure
    Curbside pickup: Not sure

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  131. Adrian Bailey 2022/09

    food is great and authentic, i visited twice during dinner 6-8pm and both of my servers were very attentive and polite and it’s VERY clean inside!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  132. juliana Paredes 2022/09

    Amazing restaurant and experience, the guacamole was fresh and Someone made it right next to the table. I love how the staff was smiling definitely a good vibe, music on point and the drink were really good and different. A place you defiantly must try !

  133. Fitz 4.0 2022/09

    Super fun atmosphere with decent food and a pretty attentive and fun staff. Rooftop didn’t really feel like a rooftop as it is basically all but fully enclosed. Would be nice to have a bit more fresh air and view. Night time is fun as the bottom level transforms into a little dance spot!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  134. Amber Risser 2022/09

    FORCED 20% gratuity! I mean the service was average but not worth 20% by default! The point of tipping is to give your server EXTRA for an above and beyond job. They refused to do a simple substitution of a single ingredient for any item on the menu.. the food was pretty good but would have been better if I could have had a more rounded meal with a substitution.. so. Not worth more than 10% tip. But they forced me to pay 20%. And then had the gal to ask for an additional tip at my discretion. Would not revisit.
    Food: 4
    Service: 2
    Atmosphere: 3

  135. K. H. 2022/09

    First let me start off with the good.

    1. The food and drinks were awesome. I definitely would rate this restaurant over my favorite go-to place for Mexican food.
    2. The bathroom was clean.
    3. Overall the establishment looked nice.

    The bad:

    1. Customer service training is needed; real bad! The waiter seemed to be more engaged with other races but when he came to the table full of black folks, he seemed rushed as if he had other things to do. It definitely left a lot to be desired.
    2. It was a party of 3 and we waited longer than usual for our food. In all seriousness, two parties of 4 & 5 were seated after us and immediately got chips/salsa and were putting in a drink order. We waited a total of 17 minutes before the waiter came to us. I almost wanted to ask if it were because we were black. I’m so serious.
    3. One of the food orders were wrong.
    4. We were there for about 3 hours total and The waiter came to our table a total of 3 times. There was a 52 minute time lapse before water was refilled. That was from the time the water actually came out.
    4. We asked one of the waiters to bring something we needed to the table. His response: “This isn’t my table. I was just up here helping out.” Who cares? We’re paying customers.

    Overall:

    I’d give this place a try in a few months once they’ve had the opportunity to provide customer service training to staff. Just because the food is good doesn’t make up for the lack of training and customer service.

  136. DeAnna Howard-Jones (Ultimate Reviewer) 2022/09

    Overall experience 4 out of 5. Clean very decorative bar. Real bartenders. Food I give a 3. Bland but no skimping on portion sizes. Atmosphere fun good time.
    Food: 3
    Service: 5
    Atmosphere: 5

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  137. Trevard Pegram 2022/08

    Very nice an chill place to go. I really enjoyed myself there.

  138. Kelsey Newton 2022/08

    Couldn’t even get service for >20 mins even after I went up to the bar asking if we could order drinks. Very poor service and short staffed. Unfortunate

  139. Whitney Kiatsuranon 2022/08

    Great experience all around. The rooftop is gorgeous and tile work is amazing. Food is top notch for brunch.

  140. Jack Eats 2022/08

    New spot in the arts district I was excited to try out. The rooftop is very nice and decorated well. Music was a little bit loud especially in the back seating area. Pretty sure our server forgot to put our drinks in (margs and shots) as a few tables that sat after us were served first. Slower service for a average Sunday evening. When we got our drinks I realized how weak the alcohol was for a $9 margarita so that was disappointing. Prices for food were incredibly expensive compared to other Mexican cuisines in Richmond. Food quality was fine. We got our checks and saw that 3 shots of tequila ( I believe casa migos) was $40!! Needless to say this spot is nothing special aside from the crazy prices, will not be going back.

  141. Gnarly Glob 2022/07

    This was my second time eating here and it was awful. Disappointed with the food and service. There are many incredible Mexican restaurants in Richmond so I don’t know why anyone would come here.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

  142. Karin Scott 2022/07

    Went with my sister tonight for my first time and sat at the bar it was a Nice environment. Staff was nice drinks where great I recommend the Mexican trash can n the taco de barria will be going back soon

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  143. tatiana montesinos 2022/07

    To be honest I went for drinks 🤣 and was not disappointed, first we had the soft serve margarita taste was good, then a regular margarita which was good too.

    We ordered a carne asasda fries as an appetizer it was a lot so be aware then we had had fried oyster tacos and brisket tacos they were good wish they would have something extra like a side of salsa or something else. I find the prices a little higher than other Mexican places.

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  144. Paul Granger 2022/07

    Overall we had a good experience.

    Highlights:
    -the tableside things are a fun touch to add to the experience
    -the burrito was HUGE. Like, you can easily make two meals out of it.
    -our server was fantastic, quick and helpful; we never had to wait long, and everyone was friendly.
    -overall the food and drinks were tasty. My wife loved the cerviche and the Burrito Asado had a good amount of meat.

    Less than ideal:
    -Parking. It can be very hard to find in this area, so arrive early.
    -Basic tableside guac is fine, but was a bit limey for our taste and could have used more salt/garlic/etc. It’s still good, but for the price ($13 when we went) we anticipated a stand-out flavor. Good amount for 4 people.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30

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  145. Hannah Holland 2022/06

    They only have us one of our meals in our order of three.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $30–50

  146. K J 2022/06

    I walked in to get a to go coke for my husband who was having a coughing fit. Of course we would’ve preferred water, but I wanted to buy some thing. It seemed like the right thing to do… until I got my tab. It was $4 plus tax and tip= $5.41 for a 12oz to go drink!! The bartender was nice, albeit quite slow, making multiple unnecessary trips back and forth across the restaurant instead of taking care of more than one thing at a time (former career restaurant manager here). It took about 10min to complete my entire walk-in transaction with 1 bartender, 1 server and a total of 5 customers. Two stars for being clean and pleasant.

  147. Nichole Alvarez 2022/05

    Server was very helpful and atmosphere was fun!

  148. Anthony Dib 2022/05

    The service was slow and the staff seems like new to the business.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50

  149. Greta Diaz Rodriguez 2022/05

    We recommend the Juan’s Rooftop & Cantina 💯. We enjoy the food and drink. Good customer service.
    Service
    Dine in
    Meal type
    Other

  150. Caitlin Ayoub 2022/05

    Nothing to write home about – good drinks, decent food, but verrrrry slow service. Not bad but also wasn’t impressed with anything in particular. It was a hot day so we didn’t get to experience the rooftop, which may have a different vibe.

  151. Shantele Chapman 2022/05

    This place is absolutely AMAZING. The food, drinks, and atmosphere was everything. I celebrated my birthday there and was able to make a reservation via email with no problems! The staff was very welcoming and accommodating!!! I can’t wait to go back to try some other things on the menu!!!

  152. nicole kozak 2022/04

    JUANS KICKS A$$!! One of the best places to be in RVA… great drinks, great food, great atmosphere ,great people and of course you cant beat your bartenders, they are the best! Definitely and must visit spot!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  153. Reginald Bates 2022/04

    My wife and I really enjoyed this place. The staff was very friendly, the music was great and the birria eggrolls were AMAZING!!!!

    We will definitely be coming back

  154. Dakota Blue 2022/04

    Do you like music so obnoxiously loud the wait staff can’t hear you order then come to this place. They also add a nice 20% tip for themselves no matter how bad the service that’s a nice touch.

  155. Shannon Kapadia 2022/03

    Amazing food and excellent service, which is hard to come by these days! We will definitely be back!

  156. Konrad Peciulis 2022/03

    Quick version: Rooftop and staff +, but everything else is bland, dry, and expensive.

    Aesthetic and rooftop are great (same as when it was Sonora Cantina), but everything else is pretty bad.
    Wait staff are kind, but takes a long time for drinks and food. They provide complimentary chips, but they have a plastic smell. The accompanying salsa tastes strange but the white sauce is fine (maybe it’s ranch?). My friend got the margarita and I got some cucumber mezcal drink. The marg was ok, but for the price it’s not worth it. I personally didn’t like my drink, but that might not be on them (just not to my taste).
    We got the street and fish tacos. Both were really dry and flavorless (the fish one in particular was just grilled and didn’t feel like it was even salted).
    For the street tacos we both had one, but mainly only had the meat, since the tortilla felt too drying.
    And the price is pretty high, I get that it’s a rooftop, but if we had sat inside it would’ve just been so meh. The view has never been something too impressive, but at least you can feel like you’re outside in the city. But that doesn’t pardon the price for how mid everything tastes.

    I used to take a lot of my friends here when it was Sonora, but it really just feels like a step down now.

  157. Laia Moe 2022/03

    Juan’s use to be my favorite spot idk why they downgrade. The drinks were amazing and the food to but very late .I came for their taco Tuesday and the hostess was scared to receive people and stressed out and went upstairs while we requested tables downstairs and didn’t assign a server. Nice Bartender took our orders because server did not understand us. I do miss the old staff at JUAN’s very welcoming hostess and nice servers and an amazing bartenders.
    Service
    Dine in
    Meal type
    Dinner

  158. C May 2022/02

    Love the music and atmosphere
    Food: 5
    Service: 5
    Atmosphere: 5

  159. Aerin Raguso 2022/02

    Over priced food and service took a long time

  160. Daniel Phillips 2022/02

    The food was great and the service was outstanding. Highly recommended!

  161. O M (Reese) 2022/02

    It was okay. Nothing spectacular. Menu was very extensive & all over the place. Food was okay nothing really wowed me. Could have a better tequila selection.
    Service
    Dine in
    Meal type
    Other
    Price per person
    $30–50

  162. Steph A 2022/02

    The waiters were extremely friendly. It was like we had 2 waiters. The team work when it came to helping customers was great! Reuben I believe his name is was also polite downstairs. Food was great/atmosphere. I would return!!!

  163. Kristie Wells 2022/02

    I really wanted to love this place but they need some work. Staff need more training – from the hostesses on up to the managers. I felt really bad for our server because he had a language barrier and could not fully understand what we were asking for when ordering which resulted in not one but two plates being sent back. I asked for the manager once the second plate was wrong. The manager knew that the problem was communication..why put your employee in this situation. It took her almost 30 minutes to come to the table after asking 3 times to see the manager. Service was slow. At least 3 other tables seemed to have similar time issues one table literally walked out after expressing their issues – again, manager nowhere in sight. The only saving grace I think they have is the bar which puts out good drinks but they won’t make it if they don’t train their staff properly. To her positive, once the manager did come to the table, the order was fixed but we’d already been there for over an hour.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  164. Roy Edmonds 2022/01

    Music to load food is good

  165. roberta taylor 2022/01

    Food and drinks were amazing
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  166. edwin gallo 2022/01

    Everything is perfect in this restaurant, especially servers and food!!! I recommend you steak and Birria tacos
    Meal type
    Dinner

  167. Benjamin Watkins 2022/01

    The fish tacos: delicious. The drinks: delicious. The servers and Juan himself were so kind and helpful. I’ll be back here as much as I can and get more on the menu.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $50–100

  168. John Stark 2022/01

    I think they are trying. We went for the rooftop and they told us it was a 20 minute wait. We sat at bar for 5 minutes and said our table upstairs was ready. Went upstairs and plenty of room. Not sure why they play games. Usually great products and services speak for themselves. If you are in the mood for tequila, this is your destination. If not, there are other options without the drama.

  169. Annie Winter 2022/01

    We wanted to check this place out since we love Mexican food and were intrigued by the rooftop terrace. I will say our server was very friendly and attentive, and the ambience was fun for a Saturday (note the music is relatively loud on the terrace so be aware if that bothers you). Our experience at the restaurant itself was overall positive; however, by 2:30AM the next day I was experiencing extreme symptoms of food poisoning from the Enchiladas del Mar that I ate. I spent the following day (Father’s Day, no less) alternating between retching in the bathroom and incapacitated on the couch. Several days later, I’m still trying to recover. My husband called them to inform them of our experience, particularly to advise them to check the ingredients in the dish that I ordered. He left his number. No one reached out to us.

  170. Rachel Gartner 2022/01

    I went with one of my friends, he got a burrito (it was huge & I tasted it and it was delicious) and I got the birria quesadilla & y’all… It was amazing! It was so delicious and it was big I didn’t expect it to be that big but I ate the majority of it & I’m coming back to get more!! Our server was nice the other staff was nice & it has a good vibe & feel. Didn’t get to see the rooftop (only because it was raining terribly) but I’m definitely coming back
    Service
    Dine in
    Meal type
    Dinner

  171. melizza arango 2021/12

    El lugar está bien, pero el aromatizante que usan al limpiar tiene un olor demasiado fuerte, da una sensación de olor a baño
    Service
    Dine in
    Meal type
    Other
    Price per person
    $20–30

  172. Kevin Rico 2021/12

    Excelente servicio en Juan, margaritas y tacos los recomiendo mucho, además los sábados de fiesta latina son muy divertidos, demasiadas mujeres lindas!

  173. K Alderson 2021/12

    Great place slow service.

  174. J.J. Morrison 2021/12

    Very nice people, if somewhat inexperienced. The rooftop has a cool vibe.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $30–50

  175. Andres Sanchez 2021/12

    I was at Juan’s and everything was excellent, very good service and delicious food, a pleasant atmosphere for you to go with your friends or family.
    Service
    Dine in
    Meal type
    Dinner

  176. Rachel Acheson 2021/12

    Was hesitant due to the reviews, but really glad that we went. Service was a little slow at times-I think that’s there was a language barrier with the server. However, all food came out correctly. I noticed that when it got pretty busy, one of the owners came out to help.
    My food was unexpectedly fantastic and very fresh. We dined on the rooftop, and the ambiance was great! Will definitely return.

  177. Adilmar Hernandez 2021/12

    We had a reservation for the birthday girl and were shoved in the corner of the rooftop. It was hot and the speakers next to the table were sh#tty too. We ordered our drinks and it took over 30 minutes to get that. They didn’t want to put a salt rim on my margarita. Closed the kitchen at 9???? Seriously? Horrible vibes. Never coming back
    Service
    Dine in
    Meal type
    Other
    Price per person
    $100+

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  178. Melisa Bates 2021/12

    Definitely recommend! Love the decor and friendly atmosphere. Glad we decided to check it out..NO REGRETS! Nice ambiance, drinks are yummy and food was delicious😋
    Check it out! Get the birria eggrolls and carne asada fries!!
    Service
    Dine in
    Meal type
    Lunch
    Features
    Dine in: Yes
    Outdoor seating: Yes

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  179. Georgia Peach 2021/12

    Went on a Saturday. When we first entered we were told that the rooftop was packed. So we sat downstairs. They had stopped serving food around 11. Once we got upstairs they didn’t have the space opened up so it was a little HOT. The bartenders beasted on the drinks. The music was a mix of Latin and a little old school hip hop. There was a guy taking video and pictures. We had a great time dancing and we enjoyed the people (very diverse)! Great spot to go with the ladies!
    Service
    Dine in
    Price per person
    $10–20

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