Chipotle Mexican Grill

Google Rating:2.4

Chipotle Mexican Grill
2.2 based on 132 reviews
  1. Marlene Austin 2023/12

    The food was dried out ( this is not the 1st the place was a mess) employees were talking, cursing and laughing with each other why there was a long line( 2 people walked out) The restaurant was also a mess no napkins and the drink station was a mess
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 2
    Service: 2
    Atmosphere: 2
    Recommended dishes
    Burrito Bowl

  2. LaFire 2023/12

    This chipotle won me over. I’ve had several bad experiences here before but when I went in tonight everyone was very friendly, the food looked really good, store was clean! Now I’m home eating my food and in love! My chicken is so well seasoned! Rice is perfect! I’ll definitely be back!!
    Food: 5
    Service: 5
    Atmosphere: 5

  3. Joe Wilkerson 2023/12

    Hardly any meat on the burrito and then it was almost $20 for it it’s freaking ridiculous
    Food: 1
    Service: 2
    Atmosphere: 3

  4. CrispyFresh (CrispyFreshReviews) 2023/12

    parking sucks
    walking there sucks
    it’s a mid chipotle
    Food: 4
    Service: 4
    Atmosphere: 3

  5. Ronald Welshman 2023/12

    This place is ALWAYS out of some food item for my meal. Every visit!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 2
    Service: 2
    Atmosphere: 1

  6. brittney allen 2023/12

    This is the worst chipotle I’m Richmond! They are always out of food, short staffed, and slow! Please believe they will be out of food and you’ll wait a while to get through the line.

  7. Hunter Murphy 2023/12

    The only thing consistent with this location is their poor customer service and lack of acknowledgement that they have a paying customer. Always always greeted with an attitude. Ordered via the app tonight to avoid them, food was not ready, and order was completely wrong. Asked for a fork and cashier looked at me like I had three heads.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 2
    Service: 1
    Atmosphere: 2

  8. Trapp Minaj 2023/11

    The manager, Tracey was cool. The lady Ebony is TRASH in real life.
    Food: 1
    Service: 1
    Atmosphere: 1

  9. Mac Star 2023/11

    Walked in here to buy food and they were out of almost every item. That makes zero sense. The cook says “we out of rice too” super wack.
    Food: 1

  10. Calvin Spearman 2023/11

    This place is negative towards the environment. When I went to dine in they would run out of a protein, while cooking it they will say that they do not have it on the same day. I also tried to DoorDash a burrito from here, and they ran out of sour cream and cheese. So instead of just letting me know that they were out, they decided to deliver me a burrito with no sour cream or cheese. I understand if you run out of an ingredient, but can you at least tell me before I order so I don’t have to suffer through a hot tongue burning meal?
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 1
    Service: 1
    Atmosphere: 5

  11. Joey Picone 2023/11

    Ordered online, was charged but never got the order. Store was clearly understaffed, I don’t blame the workers but I waited 45mins past the pick up just to be told the order would not be made because they were too busy. App would not let me cancel order either.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10
    Service: 1

  12. Jay Dirt 2023/11

    Awesome mixed drinks but I think they are all good after one lol but good times food is good too 👍 …

  13. Jake Miranda 2023/11

    God forbid you come to this place after 6pm. They are out of almost everything and what they do have it cold as ice
    Food: 1
    Service: 3
    Atmosphere: 3

  14. Gabriella Uhazie 2023/11

    Worst chipotle in Richmond. If you place a mobile order, TRUST that they will mess it up. I’m missing guac and cheese and salsa on my bowl that I ordered plain as day in the app. This happened one time and I thought it was an honest mistake. It’s now happens multiple times. My order has NEVER been warm despite picking it up on time. Also, they don’t even season their guacamole. It’s avocado mash sans onion, lime, cilantro. The chip bags always have 8 chips in them. Is this location even managed? If so, it’s not being managed well. This chipotle is an absolute scam and the service is atrocious. Throw the whole location away.
    Food: 1
    Service: 1
    Atmosphere: 1

  15. Miguel 2023/11

    My order was late but they still sent notification that it was ready and while it was already being made late two front employees start to cuss out a customer to the point of almost fighting one employee making the to go orders took everybody to the back while store was pretty much left unattended and customers kept coming in also my food was poorly made the chips were wet the burrito a mess i decided to call customer service and all I was offered was a drink to make up for my 30 dollar order after this horrible experience
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 1
    Service: 1
    Atmosphere: 1

  16. Ashley Jones 2023/10

    Staff here is always amazing, first of all. They are always doing their best.

    1. Chipotle needs to do something about the predatory tow trucks that tow people just trying to stop in and pick up food. There’s only 3 burrito loading spaces for a very busy downtown location. I didn’t manage to get the customer in the photo, cause I was trying to take the pic on the DL without getting tow truck drivers attention, but poor guy was clutching his chipotle bag and running to his car… and these tow truck drivers are hanging around waiting for people to try to negotiate it off the hook. I see this multiple times every week, as I live nearby and make routine trips outside to touch grass and whatnot.

    2. Chipotle needs to get some kind of “fresh ingredients availability STATUS” LED light signs to put in the windows. I’m not trying to wait in line for an eternity, only to get to the ordering spot and see half the line is empty. That’s not the employees fault, and I still wasted my time bc I can’t see this information from the back of the line. I can’t be the only vegetarian that doesn’t like that spicy tofu option, and *every* chipotle seems to be out of fajita veggies by mid afternoon on average. At that point, I’d be paying 10+$ for beans rice and cheese…. hopefully I don’t have to explain why thats a no for me.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 4
    Service: 5
    Atmosphere: 4
    Recommendation for vegetarians
    Somewhat recommend
    Vegetarian offerings
    Clearly labeled vegetarian dishes
    Vegetarian options
    Personally, I feel like the tofu crumble is too spicy to taste anything else after one bite so I stick to the fresh veggies ingredients on the line, which have limited availability. I’m writing to corporate about getting availability status lights you can see from outside the building.

    reviews&photos

  17. Earl Billups 2023/10

    They will make you wait in line and then tell you they are out of vinaigrette. Just a waste of time of time. Simply put a damn sign on the door saying you’re out.

  18. Villanueva VM 2023/10

    Very good service and everything very good and everything very fresh I like it
    Food: 5
    Service: 5
    Atmosphere: 5

  19. Md Hossain 2023/10

    They are all good and helpful,parking very little but they have first service.
    Food: 5
    Service: 5
    Atmosphere: 5

  20. Tyleik Mason 2023/10

    They made my bowl so sloppy and were almost out of everything.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 1
    Service: 1
    Atmosphere: 1

  21. Nick 2023/10

    Poor quality. Poor service.

  22. Otdrummer1 2023/10

    I ate there recently and have been to other locations and most much cleaner than here. The dining room was disgustingly dirty. Reminded me of a bar on the show bar rescue. Floor hadn’t been cleaned in what look like ages especially around the soda dispensers in the corners floor seemed to have mildew. The window sills next to the booths were gross. Food good but come on guys clean the damn dining room.
    Service
    Dine in
    Food: 5
    Service: 4
    Atmosphere: 1

  23. Lisa Veldman 2023/10

    The food was not good at all and made me feel sick.

    The rice was soggy. The chicken was burnt, and the salsa tasted not fresh and like dishwasher water.
    Service
    Take out
    Price per person
    $1–10
    Food: 1
    Service: 2
    Atmosphere: 1

  24. Emely Taveras 2023/10

    Fast, efficient, friendly staff, all items in stock.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Burrito Bowl

  25. Corey Gills 2023/10

    I like chipotle everything is very good and fresh ☺️☺️☺️
    Food: 5
    Service: 5
    Atmosphere: 5

  26. Marie Rios 2023/10

    It seems like every time I come there is an issue with the food. The rice is never mixed correctly. Has huge compacted pieces that did not yet see cilantro and lime. Its mushy like it was cooked with too much water. I dont understand why they cant get it right. The meat is not marinated correctly. It has next to no flavor. This is my last time attempting to get food from this location. They had no sour cream, no peppers and onions, and no queso. Where is the manager? Why does this location have horrible food? I worked for Chipotle years ago and we would not dare serve the quality of food they are serving.
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 1
    Service: 2
    Atmosphere: 3

  27. Sean Brooks 2023/10

    I ordered online and they didn’t have my food. So I had to wait for it. Got home my bowl was half full.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 1
    Service: 1
    Atmosphere: 1

    reviews&photosreviews&photosreviews&photos

  28. soji 2023/10

    Bruh they don’t cut the meat, and give u so little
    Service
    Take out
    Food: 1
    Service: 3
    Atmosphere: 3

    reviews&photos

  29. James Blanton 2023/09

    Corporate needs to staff this place better. The workers do a great job but there’s never enough of them to keep things moving as smoothly as with like one more person

  30. Dametria Tademy 2023/09

    I had a chicken burrito. Do they season their food anymore? Chicken was bland and slightly overcooked. Rice had none of the lime flavor. I’m reliant on the pico de gallo for some flavor. They charged the burrito more but still won’t fill it up.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10
    Food: 2
    Service: 3
    Atmosphere: 3

  31. Elijah Dowell 2023/09

    Cory gave us amazing customer service he went above and beyond with helping us
    Food: 5
    Service: 5
    Atmosphere: 5

  32. Honey Leava 2023/09

    Cory provided superior customer service and deserves a raise. His willingness to go above and beyond for the customer is extraordinary. I hope he is recognized for these grand qualities.
    Service
    Take out
    Meal type
    Lunch
    Recommended dishes
    Burrito Bowl

  33. Jaime Fox 2023/09

    I ordered online and picked up from this location for the 1st time tonight. I ordered a steak taco and a kids taco meal with fruit and apple juice. Upon arriving home from picking up the order i discovered they forgot the fruit and juice and the meat on the taco was very crunchy due to being dried out.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10
    Food: 1
    Service: 1
    Atmosphere: 2

  34. Kevin “Kage” Goulding 2023/09

    I ordered online and got a rice sour cream and a few pieces of tomato corn and chicken..

    I was on my way to work and this is the delivery I had time for. Just hope you understand as a worker how damn upsetting it is to get garbage food when you are trying to make life easier. I do not want to eat a sour cream burrito.
    Service
    Delivery
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 1
    Service: 1

  35. Timmy Siverd 2023/08

    This is honestly just the worst Chipotle location anywhere. Despite the fact that there has been an issue literally every time I’ve gotten food (or tried to) here, I convince myself every couple of months that it’s not as bad as I remember and that it’s worth it for the convenience. Turns out, it IS as bad as I remember and it is NOT worth the convenience.

    Tonight’s issue was that I put in a mobile order, waited 10 minutes past pickup time, only for them to say they couldn’t make it because they didn’t have cheese or guac. I then asked for a refund and they said they can’t refund mobile apps in store and they didn’t know how to do it on the app. If you cannot refund a mobile order, you have to do a better job of monitoring the ordering system. I’m currently out the money I paid until I can figure out how to deal with their corporate office to get a refund.

    I do not write negative reviews based on one experience and I have them TONS of benefit of the doubt when the restaurant was brand new. But after months of ridiculous wait times and then continuously running out of multiple staple ingredients, it’s clear that it’s just a poorly run location.

    If you absolutely must eat here out of convenience, I highly recommend ordering in the restaurant. However, be advised that your best case scenario is an excessive wait IF they have the ingredients to complete your order.
    Food: 2
    Service: 1
    Atmosphere: 1

  36. Christina Anderson 2023/08

    Nice stop
    Food: 5
    Service: 4
    Atmosphere: 5

  37. Brandon 2023/08

    The hispanic cashier guy, he the best
    Food: 5
    Service: 5
    Atmosphere: 5

  38. B Nunez 2023/08

    Don’t go here before 7pm, they are always out of food items by then. Might as well close at 7pm
    Food: 1
    Service: 1
    Atmosphere: 1

  39. Jose Roberto Lopez 2023/08

    Es un buen lugar, y lo mejor es que hay personas que hablan español y a la comunidad ispana eso hace ver bien!!!
    Food: 5
    Service: 5
    Atmosphere: 5

  40. Prince Sebastian 2023/08

    Edit: Bumped to 3 stars. Service has improved.

    Always understaffed, always out of food, always late on takeout orders.

  41. Loren Rogers 2023/08

    Both times I’ve visited this Chipotle, every table was dirty, and the staff were rude and ignore you for like 5 minutes before you even order, only to build burritos that are a crime against humanity. I do not recommend this particular store. Overall, it was a bad time.
    Service
    Dine in
    Meal type
    Dinner
    Food: 2
    Service: 1
    Atmosphere: 2

  42. Hannah Bolender 2023/08

    I live nearby, and I go to this chipotle all the time. When it first opened, it was great, the service was fast, the food was good, and I didn’t really start having any issues until recently.

    I ordered through the mobile app a few days ago, and found a clump of hair in one of the bowls. Also, they charge extra for a tortilla on the side now, but this location gives you one of the small ones instead of a full sized tortilla.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 1
    Service: 3
    Atmosphere: 3

    reviews&photos

  43. Natasha Claiborne 2023/07

    Not a fan, but you get what you pay for.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 1
    Service: 4
    Atmosphere: 2

  44. Ji Sung Kim 2023/07

    I just opened my bowl to this much food. This is a prank right?
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

    reviews&photos

  45. Isabel Decker 2023/07

    The take out order are always perfect!! The red head girl is so nice and hardworking 🙂
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Recommended dishes

    Parking space
    Plenty of parking
    Parking options
    Free parking lot, Free street parking
    Parking
    There’s a huge parking lot right by the store super convenient!

  46. nieka bowers 2023/07

    this is probably the worse chipotle!!! they never seem to remember the dressing for the salad!!! it’s a salad for christ sake!! & there is not an option to edit if i want condiments on the side versus on the meal & this automated pick up is the worse, do better chipotle!!!
    Service
    Delivery
    Price per person
    $20–30
    Food: 1
    Service: 1

  47. Steven Mack 2023/06

    Out of all the meat except regular chicken and carnitas. And out of chips.
    Food: 1
    Service: 1
    Atmosphere: 1

  48. Malachi Hill 2023/06

    Is it that hard to be nice ? Cashier can’t even fake a smile. Awful
    Service
    Dine in

  49. Billy Shuey 2023/06

    Food is awesome, obviously, it’s chipotle, but the staff was less than enthusiastic to say the least—maybe even mildly rude.

  50. Romeo S 2023/06

    Don’t even open on time. Not together. Don’t come here

  51. Benjamin Gauthier 2023/06

    I’m worrisome of trying their food because of the history of foodborn illnesses.
    Food: 1
    Service: 5
    Atmosphere: 5

  52. Basil Kelly 2023/06

    Literally the last 4 times I’ve ordered from here for pick up or delivery the order has been completely wrong or they’ve added a bunch of ingredients that I did not request. Do not go to this chipotle it’s awful.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $30–50

  53. C R 2023/06

    This is the best chipotle in the city of Richmond. I used to go to the one near VCU and their food was always cold or they were always out of something. Everything changed when this location opened. The portions are great, the taste of the bowls is incredible and the lines are decent. Good location and easy parking.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30
    Recommended dishes

  54. Hunter Pritt 2023/06

    I’m sorry to report that this is the worst Chipotle I’ve ever been to in my life. I went twice right after they opened and had a bad experience both times but figured they were brand new, still working out some kinks perhaps, and that they’d get better with time. I regret to inform you that I was incorrect. I went back last week, ordered on the mobile app because one of the first times I went I ordered in the restaurant and had to wait over 20 minutes even though there was barely a line at all, and they completely jacked up my order. My bowl was completely missing sour cream and mild salsa. I asked for extra lettuce and got barely any lettuce at all. Plus there was too much rice so there was barely any of all of the other ingredients. I tried to go through the process on the app of saying my order was incorrect due to multiple missing toppings. I was offered a free drink when I return but I just wanted my bowl to be made correctly :/ I will not be going back.

  55. Maggie Clarke 2023/06

    It is 820pm and they are out of half of the ingredients on the bar, or they are crusty and old and the employees said they are not making any more. They close at 10pm…. that’s almost 2 hours… they also NEVER not one time have they gotten pick up orders right when I’ve placed those.
    It’s next door to my apartment but this is ridiculous. I’ll pass on that EXPENSIVE fast poorly made food
    Food: 1
    Service: 1
    Atmosphere: 1

  56. Walter Price 2023/06

    Parking is not good at all. Especially when busy.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $20–30
    Food: 5
    Service: 5
    Atmosphere: 5
    Parking space
    Difficult to find parking
    Parking options
    Free parking lot, Free street parking
    Parking
    Parking is awful.

  57. O S 2023/06

    my experience is nothing like the reviews i saw. they were busy but handled all of my needs and you can tell they did that for each customer. they were polite and attentive (a lot of times, in my experience, employees do not listen and often make mistakes w my order). i wish i took the names of the young lady and young man who helped me today. i just ordered and got a veggie salad bowl 😋. thanks!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Recommended dishes

  58. Chuck Anton 2023/06

    if you want to gamble your time by going to a restaurant that is missing half the ingredients around half the time go here. i maybe get the burrito i actually want 50% of the time, and often just leave with nothing instead
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  59. Michael Scott 2023/06

    Literally the worst chipotle I’ve been to. I’ve been multiple times unfortunately and each time was worse than the last 👎
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  60. David Volle 2023/06

    I’m gonna attribute a majority of the previous reviews from a couple months ago to new location jitters and them getting into the flow of everything. I’d go to say that in (at least) the Richmond area, they’ve become the most consistent Chipotle around from my POV.

    Also, this isn’t based on one order but multiple times in the past couple months or so and I’ve been a happy camper pretty much every time.

    The only issue I had was the timing of a single catering order but they were so nice and made it up by throwing in some extra food. Other than that I haven’t had any issues with food being ready or available.

    If I were you, I’d go back and give them another chance and see if they haven’t smoothed over their bumps.
    Service
    Take out

  61. Donna Hightower 2023/05

    Store never opens on time. They will sit in restaurant and all be at table eating with door locked. I no this is a new store but it needs to be shut down

  62. Lakiesha Price 2023/05

    I never write reviews as I want to give the benefit of the doubt. All said, I’m so disappointed with this chain as it’s like pulling 4 wisdom teeth out with a string…. IMPOSSIBLE! How hard is it to keep salad dressing in stock, especially early in the day for the salad orders?? I thought salads all come with a Vinaigrette dressing. It’s stressful to feel like you have to drill the staff before ordering to understand what’s available. Salad dressing does not have to be cooked, it’s a mix. In addition, you are only getting a half or less container of it. Come Chipotle on Hull St, you have to do better!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  63. Matthew Adams 2023/05

    NEED NO ZEROS. Absolutely terrible experience. Needed catering for a company event for nearly 100 (and have ordered from this location numerous times in the past). While on the phone trying to find out why our catering was not delivered yet, the order was canceled. This was observed in real-time as we had the online service open and saw the order get canceled. Nothing was offered to help resolve the situation. They even stopped answering the phone while I was trying to get this resolved.
    Food: 1
    Service: 1
    Atmosphere: 1

  64. Tessa Derr 2023/05

    Please get some training and quality control in this store. Such a great location 📍, it’s sad to see it go downhill so fast. No customer service, half portions, will not inform you when they don’t have specific ingredients, just bad all around. …

  65. Matthew Adams 2023/05

    Unprepared, unprofessional, not helpful, deceitful, and the reviews here are proof. Garbage service, they should hook up with Waste Management with this trash service. Seriously, the most unaware and lacking customer service ever. Won’t be surprised to hear this location go under. Taco Bell is better option.
    Service
    Delivery
    Meal type
    Other
    Food: 1
    Service: 1
    Atmosphere: 1
    Dietary restrictions accommodated
    Not sure
    Dietary restrictions
    Wouldn’t know, they canceled my order.
    Parking
    Park at Qdoba and eat there instead

  66. Dell Montague 2023/05

    Customer service training is needed. Do people understand you must change your gloves, dealing with food, trash,money same gloves get it right so you can stay in business
    Food: 2
    Service: 1
    Atmosphere: 1

  67. Myra Bellamy 2023/05

    Always friendly.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes

  68. Debra Vaughan 2023/05

    Tamara (staff)was preparing the food as well as cashing customers out by herself at the time I went in. She was fast and precise.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10
    Food: 4
    Service: 4
    Atmosphere: 4
    Recommended dishes

  69. Aaron Rowe 2023/05

    I always order online for the pick up window and have not had any issues or delays!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 4
    Service: 4
    Atmosphere: 3
    Parking space
    Somewhat difficult to find parking
    Parking options
    Free parking lot, Free street parking
    Parking
    There are 3 spaces for food pick up that are normally open at lunch time.

  70. Sandra Martínez 2023/05

    Most mean employees. I just went to pick up an Uber eats order and the counter employee told me to pick up at the other side, on a kind of drive thru window. So I was ringing on the door and nobody attended me, so I saw a employee and she without asking almost gave me a bag, then I told her it was for another client and she told me that Uber doesn’t pick up by that window… Well, all the orders were together and you are telling me that the other employee sent me to a wrong side of the store?? I don’t know who is wrong but they didn’t gave me a good customer service.

  71. Amanda Helton 2023/05

    Stopped for dinner. There was no steak, no fajita veggies, no lettuce…and so much more. They refused to restock the line with more than an hour before close. Got a burrito and the entire thing was mostly cheese, barely any chicken. Most chipotle restaurants are going down hill. This one just opened and already starting off horrible. I do not recommend this location at all. Terrible experience.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  72. Sushma Parupudi 2023/05

    The best veg option an Indian can get & utmost filling meal it provides than any other outlet so far for me.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10
    Recommended dishes

  73. Leo Tucker 2023/05

    Always out of ingredients. Just don’t come here. Needs new management.
    Service
    Take out
    Price per person
    $10–20

  74. J P 2023/05

    Place is a joke, employees obviously don’t care about their job. Half the employees look confused, or just lazy, while the other half are actually working.

  75. Andres Jimenez 2023/04

    So far my in-person order and pick up orders have been great! exactly what I asked for and good portions, and done in time. Better than other Chiptoles in town and much closer to me.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  76. Quiana Carter 2023/04

    I’ve been to this location 4 times the first 2 I gave them an excuse that they are just opening, the 3rd time I rated them a 2 went twice today the first time doors open but they’re not it was 1038 left and come back after opening time still not open, get it together oh yeah customer service a 2 as well!!

  77. Andrew Mercer 2023/04

    Normally I have a very consistent positive experience at all Chipotle locations but I’ve got to say, this is the worst I’ve ever experienced before. This location is somewhat new so I’m typically quite understanding of needing to work out some of the kinks in the process first, but they’re constantly running out of vital ingredients, the employees are extremely un-engaged (probably from being stressed due to the inefficiency of how this branch is being run), lack of cleaning of surfaces, and there’s even just odd occurrences in the delivery or take out experiences as well (e.g., without fail orders are always missing side items and meals containing very little portion amounts of main components like rice or meat but being absolutely drowned in sour cream… and I mean drowned)
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  78. Kelly Bradley 2023/04

    Food wasn’t fresh, lobby was dirty, service wasn’t great
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 1
    Service: 1
    Atmosphere: 1

  79. S. Neq 2023/04

    See I really have tried with this Chipotle over and over again. I am completely done. If zero stars was a restaurant it would be this Chipotle. At this point why even be open they literally are always out of something….Fajitas, steak, rice, lettuce, sour cream. Name it and one some day they don’t have it. One would think by now there would be an understanding of the inventory needed. I was optimistic week one but at this point there is no change. Don’t waste the gas or your time.
    Service
    Take out

  80. Markita 2023/04

    Food was fast and fresh. Great service too!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $1–10
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes

  81. Keith Chambliss 2023/04

    no cheese, no vinaigrette, no lettuce and no fajitas each time (4) that I went
    Food: 3
    Service: 3
    Atmosphere: 1

  82. KB’s Pursuit 2023/03

    The worst chipotle I have ever been to

  83. Kiana Brown 2023/03

    I am in line as I am typing this; I never usually leave reviews, but I have been in line now for about 20 mins with one person ordering and a guy waiting patiently. Service be SLOWWW tonight. I cannot speak for overall how it goes around here, but I will tell you I am not gonna find out.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  84. Shaquilla Byars 2023/03

    Came here because it’s 5 minutes from my house and I was excited to get my food I ordered a barbacoa burrito, the rice was under cooked, the beef was under cooked. The girl (tall skinny with large puffy hair and makeup) rolled my burrito terribly it was opened on both sides then she double wrapped my husbands burrito because she couldn’t wrap his either. She moved very slow like she didn’t want to be there. It seemed as if she had an attitude, I know now not to go there again I’ll drive 20 minutes to the midlothian location.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  85. Courtney Calloway 2023/03

    Who manages this store? They are ALWAYS out of key ingredients, like chicken, guacamole, queso,
    I’ve been here twice in one week, 3 days apart hoping that they would have all of the ingredients needed to make the famous, delicious Chipotle dish, and they are ALWAYS out of something!
    Guys…..fix it! Seriously. At this point. I will never go there ever again, I’ll just go to McDonald’s up the street because at least they always have burgers and fries!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  86. L T 2023/03

    This is the worst managed chipotle in the entire city of Richmond. This is the 2nd time I have visited this location only to be greeted with attitudes and told they have no chicken, steak, fajitas or beans after waiting in line for 15 min. It’s located on one of the busiest sections of Hull Street. There are 6 people working how are you not prepared? I live across the street and I promise I would rather drive all the way to Chipotle in Midlothian for better service continuity. I will not be back or recommend this location.

  87. khaled 2023/03

    I never leave reviews, but this place is run like a shitshow. Understaffed, slow, no sense of appreciation for customers time. Big changes need to be made in terms of management and how this place is run. It’s an absolute disaster.

  88. Kimberly Harlow 2023/03

    WORST experience EVER! you just opened this store 1 mo. Ago and I’ll NEVER order here again…took over an hour, 2 trips up there to pick up bcuz you told the first person you didn’t have my order. ALL the food was cold and disgusting…DO BETTER!! I’LL NEVER RETURN
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  89. Jason Bostic 2023/03

    One of the cleanest. Shayla is a wonderful as a customer & preparing my meal. I will definitely eat here again!
    Food: 5
    Service: 5
    Atmosphere: 5

  90. Natalie Moore 2023/03

    Really confused reading other reviews saying they ordered online because we places an order online that went through and when my husband arrived for pickup they were acting baffled and they had no idea how we ordered online. When my husband showed them the receipt of the food ordered they said they were out of like 1/2 the ingredients (including beans??) and they couldn’t make the bowls. When he asked for a refund they couldn’t do that either. Frustrating we couldn’t have our food…or our money back (we ordered through the website which is why). I REALLY want this location to step it up it’s sad seeing so many bad reviews because Manchester really is so excited Chipotle is here and it’s so wild how poorly it’s going so far. I’m willing to go back again and see if it’s the same, however, based on other reviews the inventory is a huge problem. Please do better we WANT to give you our money and eat your food and not have to drive.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

  91. Dylan Gillespie 2023/03

    Rice is crunchy, corn and the pico de gallo are frozen….

  92. Marvin Jones 2023/03

    In and out great hot tasty food!
    Food: 5
    Service: 5
    Atmosphere: 4

  93. Meg Shanice 2023/03

    I have never felt so strongly about never returning to a restaurant!!! They are actually the worst chipotle I have ever visited. Walked in…we’re out of shells, we’re out cheese, and we’re out of fajitas. This is every day. Food all over the serving counter. Just close the store at this point.

  94. Chris Diaz 2023/03

    It’s the newest location and yet it’s the worst one here…they always out of something, always waiting on something to get cooked…if they happen to have it…how does chipotle run out of TORTILLA chips! It’s most likely horrible management can’t blame it on the workers so let’s jus say the managers are runnin this location into the ground I don’t recommend coming to this one go to vcu

  95. Cole Tison 2023/03

    I enjoyed it but I had issues the online ordering and then forgetting an entire meal off of my order and when I got to the store they had no clue what I’d ordered and it took an extra 40 minutes food was good customer service was great but until they can get them online issue fixed and I’m not sure if that’s them or what the store or what corporate I just can’t give it a full five stars parking could be better so be prepared for an issue when you pull up
    Food: 5
    Service: 4
    Atmosphere: 4

  96. Jae Webb 2023/03

    Not too bad anymore
    Food: 3
    Service: 3
    Atmosphere: 3

  97. Madeleine 2023/03

    Just ordered two bowls; one was fine the other was a quarter of the size when they were essentially the same exact bowl. It was for pick up so I’m sure they didn’t expect us to pick up and eat outside when we discovered the bowl was half the weight of the first. When we went back in to explain the situation the lady was very rude and complained the entire time she was adding more portions. I wish I had taken a picture of the bowl, it was almost hysterical how little they put. This isn’t the first encounter with rude employees either. They really need better management. It’s a shame, I was glad they were opening in the area but every time we’ve visited we’ve been presented something new to be disappointed with.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  98. Stephanie B 2023/03

    I got food from here twice and it was great both times. Much better than the other local Chipotle I used to go to.

    Edit: Nm. Got a burrito so thin it was basically a quesadilla.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  99. Melanie Jones 2023/03

    After dealing with the construction for months, I thought it may be worth it in the long run to have a chipotle so close. Completely nightmare. Orders messed up several times. First time that I ordered for pickup, I got to the window maybe two minutes before the pickup time… Waited for 15 minutes total. Decided to give it another shot because they were new, ordered for pickup again and this time came to the window 5 minutes after pickup time expecting them to still be late… Waited even longer. The mind-blowing thing is on two separate occasions, I’ve heard employees say out loud that the chicken hadn’t cooked the full amount of time but put it out anyways. Then when low on meats… Someone say just to put the pork with the chicken?? I could forgive some mistakes as soon as they opened but it’s been over a month now… Come on.

  100. Jameil Player 2023/03

    I was excited that a chipotle is now so close to me. It’s Chipotle so it’s good, but jeez. They always out of EVERYTHING! I thought maybe because I go there close to closing (10pm) that’s the reason. But when I go early as 6 or 7pm it’s the same thing! 😂🤦🏽‍♂️

    It’s usually no chips, no guacamole, no queso, no steak and definitely no fajitas, ever! 😂

    Everyone working here looks like they’re under 25, so I’m guessing this is reason for the constant shortage and nonchalant attitude. It’s in a nice spot in an upcoming neighborhood but they definitely need help there.

    Also, parking is horrible 🤦🏽‍♂️ If you get lucky you can park up front in the special loading zone. But more than likely you will have to park a few streets over. Most of the parking is taken by residents. The property management should allow for more parking than the 6 parking spaces for this place. 🤷🏽‍♂️

    If you go expect for them to be out of something. In the words of Smokey on Friday, “Y’all never have two things that match!” 😂😂😂 But, IF they have ingredients it’s good 😂🤦🏽‍♂️😂

    reviews&photos

  101. Nathan W 2023/02

    Tried reading here twice. The first time I ordered online they left a third of the ingredients out. The second attempt I never even got my food. I ordered online and my pickup was set at 9:20 I waited till 9:40 for my order while they continued fixing current orders and just ignoring mine.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  102. Edward Breeden 2023/02

    Pretty comical how bad this Chipotle was. In the middle of lunch hour, they only had brown rice (which was undercooked and crunchy), only meat available was Chicken, and no sour cream. The employees seemed stretched thin and miserable. They either need some better leadership or this place will fail quickly.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  103. Marguerite Sagan 2023/02

    Honestly this Chipotle is one of the worst ones that I’ve ever been to. I know it’s new and they’re still going through growing pains, but it’s been open a month and you would think they’d have it together. The food is always either bland or overly salty. The people who work the line clearly do not want to be there. The scoops are not even. They’re either very stingy or they’re filling up the bowl with so much rice that there’s no room for anything else. Today the girl was just fully not listening to me and gave me a giant scoop of hot salsa that I did not want. I just really feel like they need to pull their game together. It just seems so clear to me that all the employees who work there are literally miserable and do not care about the quality of service they are providing. If you want a job where you put in minimal effort, maybe work at something less customer focused like Walmart or target or something

  104. Maxwell Blue 2023/02

    So much cross-contamination, manager didn’t have gloves on, slowest chipotle I’ve ever been to for both pickup and just going through the line. out of cheese, lettuce, peppers and the new steak chronically.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Parking
    Not enough, and in a very high traffic area.

  105. Dominique Parrish 2023/02

    Chips stale, food cold, got ignored by multiple people at the pick up window, better to go to the one on Grace St
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  106. Matt Hughes 2023/02

    Manchester really needs a grocery store but instead we get this one star chipotle. Gross.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  107. Jeremy Hartman 2023/02

    Super slow, understaffed and don’t get me started on the skimp y portions!

  108. Kaliah Drayton 2023/02

    Understaffed, lacked several food items, very disappointed. Stick to the chipotle on Midlothian
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  109. Taee Champ 2023/02

    Was very excited for this location to open.
    & the way they disappointed me twice.. I won’t be going back there again.

    Rice undercooked, chicken burnt..
    workers give out portions like it’s coming out of their paycheck.

  110. Marcus Henderson 2023/02

    Just go to Hatch Local across the street..

  111. Darian Conklin 2023/02

    Erika is the only person in there that knows what she’s doing! Give her a raise and get the staffed trained!
    Service
    Take out

  112. Isis Cain 2023/02

    Bad would not recommend they give child size portions. They also never have fajita mix or sour cream or vinaigrette.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Parking
    No parking available have to walk blocks to restaurant

  113. Maggie Burke 2023/02

    Got a pickup order tonight. Asked for extra lettuce, sour cream on side and no cheese. And – this is what I got. I chose a 6:50 pickup time, got there at 6:52, walked the 2 minutes back to my place and the chicken is completely cold. I don’t care how convenient the location is, this is the worst experience I’ve had.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

    reviews&photos

  114. Tyrone Cooper 2023/02

    This chipotle has been out of all ingredients since opening.
    Walked out twice due to the same reason…
    Service
    Dine in
    Meal type
    Other
    Price per person
    $1–10

  115. B C 2023/02

    This location just opened. Batting 0/2 so far. First time, poor service, today placed an online order and I get a bowl with just chicken and rice. Idk if they were out but wasn’t close to closing time and seems odd to be out of every single veggie item on the menu. Only come here due to proximity but one more bad experience and it’s over for me. Hope you have better luck here than me! 👎
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  116. Twaquisha Williams 2023/02

    Employees not knowledgeable on the register.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 5
    Service: 3
    Atmosphere: 5
    Parking space
    Difficult to find parking
    Parking options
    Free parking lot, Parking is unavailable

  117. Savannah Jordan 2023/02

    I’ve been twice since they opened and both times the staff was incredibly rude. They are non responsive at the pickup window, then yell at you when I tried to pickup my window order inside. The portions they give are ridiculously small, even when we paid for double rice and meat. They were out of the salad dressing but didn’t inform me upon pickup. I walked back to the store to ask for the dressing, but was told they were out. I asked for a side of salsa as a substitute and they tried to charge me for it. When I walked into the store at 8:30 (1.5 hours before closing) half of the staff was sitting around and no one acknowledged me at the counter. I’d rather drive out of my way than go back to this location (that is walking distance from where I live)
    Service
    Take out
    Meal type
    Dinner

  118. Daisy Dawn 2023/02

    Rude staff.
    Service: 1

    reviews&photos

  119. Rob Gaines 2023/02

    BRO! This place is the bomb! They’re so delicious!!! The sour cream is succulent! Love this potlay! So delicious!

  120. Lakayla 2023/02

    Staff is rude and seems like they all hate their jobs. Ive never been to a chipotle that says you cant get salsa if you choose to get tacos.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  121. Seafood Shack 2023/02

    Worse chipotle location ever very nasty location very poor service this store need to be closed.

  122. Niña Edwin 2023/01

    Food is fresh and the store was clean. The pick up section is dope. Haven’t seen one that has two separate food preparation sections yet. They also have a pickup window if you don’t want to go inside. I guess just don’t order a burrito. My bowl was perfect. I hope it remains this way. Glad to have this in Manchester! The only worry as of now is parking. Prepare for the garage or take your risk in the towing spots lol
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $1–10

  123. james cook 2023/01

    One of the managers in the location was painfully slow.(super skinny, big hair, wing on her eyeliner) Literally no “sense of urgency” lady had no mis en place. Picking around chunks of ice in the lettuce. Somehow as a manager didn’t know corn salsa didn’t go in a quesadilla, refused to put it in even though the man infront of me requested it(also I thought chipotle only did quesodillas on online orders now, how did she not know this as well??) The latina manager came up front and I could see the frustration on her face. Immediately taking the lettuce with chunks of ice in it out the line and trying to urge the lady to move faster. Food was fine. Service terrible. Y’all may need a new KM. Probably one who knows how to roll burritos, not fold them.

    Thanks
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  124. M Lewis 2023/01

    Ngl Best chipotle I’ve had in a while
    Service
    Delivery

  125. Bee Gee 2023/01

    Really good location. Its new so they still learning which is understandable. A lot of people have no patience and do not realize some are still learning the system. I wish they didn’t run out of fajita peppers but it was close to closing so hopefully 4pm is diff

  126. Shane Weston (shen) 2023/01

    Idk what the other reviewers are going on about, the burritos are normal sized. 9 inches, as per chipotle spec. See the attached picture. Maybe try not ordering off the kids menu? Overall, a pretty solid chipotle experience.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 4
    Service: 4
    Atmosphere: 5

    reviews&photos

  127. Victoria Abad 2023/01

    I was so excited for this chipotle to open because it’s a 1 minute walk for me. But it is so sad that they have only been open about 1 week and they have so many bad reviews already. they are completely understaffed and every time i’ve gone they’re out of everything, not sure how things operate but they need to be better about their inventory. they also skimp your food and barely give you any food like other chipotle’s. out of chips, out of rice today. i mean come on, as a business you should be embarrassed about the amount of bad reviews you have within 1 week of opening…either they need new employees or a new manager or i don’t know…but i don’t understand why open up another location if you can’t even make sure you have basics ingredients that people want to eat and today they put a giant chunk of ungraded cheese in my bowl!!!! literally what lol, whoever the owner or manager is, needs to stay on top of their employees and their business. or go back to being an employee if they can’t handle the basics of a business. biggest lesson on owning a business is to always make sure you have enough inventory and THEN some, you’ve been open 1 WEEK!!!!!!!!! and idk maybe they have enough and their employees aren’t prepping the food either way step it up. you could have made a better first impression of a new location.

    reviews&photos

  128. Ron Smith 2023/01

    Under staffed, and completely out of basic ingredients (ie tortilla shells, rice, lettuce, and the new steak) I made the mistake of ordering online, and was still waiting 45 minutes later for the pick up when the person working the counter took pitty and tried his best to get what he could. I will give the place one last shot in a couple months but they need to get their ingredient supply and staffing situation fixed.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  129. Julia Dodd 2023/01

    This chipotle desperately needs more people working per shift.

  130. John Sauls 2023/01

    Went during lunch rush and they were pretty efficient. Only complaint is that the portions were disappointingly small. Bag of chips had only a small handful and my bowl had half the amount that I typically get at other Chipotles. Once they figure out portions, this will be a great chipotle!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  131. Tyler Fitzgerald 2023/01

    Burrito just as small as the other persons palm

  132. Ron Abangan 2023/01

    Understaffed but really nice statt
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

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