Chipotle Mexican Grill

Google Rating:3.6

Chipotle Mexican Grill
3.1 based on 474 reviews
  1. Edgardo Perez 2023/12

    Bien bueno
    Food: 5
    Service: 5
    Atmosphere: 5

  2. M K 2023/12

    So far this is the worst Chipotle I have ever dealt with the portion sizes are horrible and staff is very disrespectful I would not recommend this location go to the location by the mall if you want a great experience!
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 2
    Service: 1
    Atmosphere: 1

  3. Derek Trauger 2023/12

    Closed for no reason
    Food: 1
    Service: 1
    Atmosphere: 1

  4. couch lol 2023/12

    I eat here almost everyday. The deliciousness of the food is so fantastic that i could eat it for breakfast, lunch, and dinner. You can taste the freshness of the food whenever you take that first bite. And they have options here for just about anyone.
    Service
    Take out
    Meal type
    Other
    Price per person
    $1–10
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Chicken Bowl, Large Queso & Large Chips
    Recommendation for vegetarians
    Highly recommend
    Vegetarian offerings
    Large vegetarian selection
    Vegetarian options
    It’s literally an arsenal of vegan items there

    reviews&photos

  5. Adrianna B 2023/11

    This chipotle was one of the better ones I’ve been to. Only complaint was that the rice was a little mushy. Other than that it was awesome. Everything was sooo fresh
    Service
    Take out
    Price per person
    $10–20
    Food: 4
    Service: 5
    Atmosphere: 5

  6. Eddie Catalan 2023/11

    DO NOT COME TO THIS CHIPOTLE. MANAGER WAS SUPER DISRESPECTFUL. Went to go buy a bowl 9:30ish p.m. to go and when asked what I wanted I told her white rice and black beens. When I asked for more beans because it was mostly water and not enough beans. The manager gave me an attitude and sucked her teeth at me and when she went to go and get more beans. SHE LITERALLY THREW THE WHOLE TRAY OF BEANS ON MY BOWL. I told her are you serious? Is this a joke? I didn’t had my phone with me but if I did I would’ve taken a picture for sure posted it. I didn’t wanted it anymore and as I was leaving, she’s was mumbling about something and then I left. THAT IS RIDICULOUS EVEN AS A MANAGER… DISRESPECTFUL AND NEVER COMING BACK AGAIN.

    NO VENGAS A ESTE CHIPOTLE. EL GERENTE FUE SÜPER IRRESPETUOSO. Fui a comprar un plato a las 9:30 p.m. ir y cuando me preguntaron qué quería le dije arroz blanco y frijoles negros. Cuando pedí más frijoles porque era principalmente agua y no suficientes frijoles. La gerente me dio una actitud y me dio una actitud feo y cuando fue a buscar más frijoles. LITERALMENTE TIRO TODA LA BANDEJA DE FRIJOLES EN MI PLATO. Le dije, Es en serio?
    Esto es una broma? No tenía mi teléfono conmigo, pero si lo tuviera, seguramente habría tomado una foto y la habría publicado. Ya no lo quería y cuando me iba, ella estaba diciendo algo de mi y luego me fui. ESO ES RIDÍCULO INCLUSO COMO GERENTE… IRRRESPETUOSO Y NO VOLVERÁ NUNCA MÁS.
    Service
    Take out
    Meal type
    Dinner
    Food: 1
    Service: 1
    Atmosphere: 1

  7. Melissa Powell 2023/11

    By just opening up you would think your food would be fresh wrong. This location is serving next day chicken. When u bring the food back they act like you are bothering then make the food right the first time. The Hispanic man who trying to be a woman corporate need to get shim out there customer service is poor telling you the chicken burnt all you telling me that’s how we cook our chicken I didn’t get I’m sorry or even try to fix the problem was told to go and stand in line. You need to go and stand in line at a management class on how to serve customers we don’t owe you all anything and oh ya don’t forget we are you all money maker no customers no pay check
    Food: 1
    Service: 1
    Atmosphere: 1

  8. Medrano 2023/10

    Nice bowl in really put a lot of food
    Service
    Take out
    Price per person
    $10–20
    Food: 1
    Service: 1
    Atmosphere: 1
    Recommended dishes
    Chicken Bowl

    reviews&photos

  9. Dametria Tademy 2023/10

    Bad attitudes. The chicken burrito I bought is more like a rice burrito. Chicken had no flavor. Rice was bland. Just a waste of $10.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10
    Food: 2
    Service: 2
    Atmosphere: 3

  10. GMG 2023/10

    All lights around entire building just total blackness. U could b robbed and not know which way crook went. Inside very dirty floors, tables, food spillage all over counters, saw one lady use nasty cloth to wipe food spillage and continued to wipe other areas. Running out of food on menu. All trash cans filled to top everytime u go to one across from Target across street from former Cloverleaf mall now Kroger Center in Richmond, Va. On Midlothian Turnpike. Health inspection needed, again. Mgr man acting like woman. Drunk man always by door outside begging. Give him a job dumping trash, sweepn and mopping. Freezing vents overhead, can’t eat in back so cold. Dirty out front so imagine kitchen. Corporate office visits needed!!
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 3
    Service: 2
    Atmosphere: 1

  11. Dwight Adams 2023/10

    Food is good but someone should tell their servers that double meat means two scoops not a scoop and a half,, I don’t know why, but they’re greedy with the meat even when you pay extra for it
    Food: 5
    Service: 4
    Atmosphere: 3

  12. Alison Young 2023/10

    The food was delicious and waiters were good and respectful and handle the food good..the store nice clean and restrooms clean…I definitely will eat there again..
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 4
    Service: 4
    Atmosphere: 4
    Recommended dishes
    Chicken Bowl, Kid’s Build Your Own
    Parking space
    Somewhat difficult to find parking
    Parking options
    Free parking lot
    Parking
    Sometimes it be so crowded all the parking spaces be taken.but I circle the parking lot someone most of the time be leaving..so I get that parking spot..
    Wheelchair accessibility
    Yes it’s a ground floor so you can roll your wheel chair rite in it’s no steps.

  13. Cynthia R 2023/10

    Great food

  14. Rosemary Harrigan 2023/10

    Food was not hot enough, barely any meat, rice was cold as well as the black beans.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $30–50
    Food: 3
    Service: 4
    Atmosphere: 4
    Recommended dishes
    Chicken Bowl

  15. Monica Chambers 2023/10

    Great
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $30–50
    Food: 4
    Service: 4
    Atmosphere: 4
    Recommended dishes
    Chicken Bowl

  16. Romeo S 2023/09

    Need to be close down. Few of the locations. Not clean the worst customer service. Got sick from eating here. If u a vegan or vegetarian not safe to eat here!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 1
    Service: 1
    Atmosphere: 1

  17. Abuye Abbas 2023/09

    very good servoce
    Food: 5
    Service: 5
    Atmosphere: 5

  18. Sarah Puentes 2023/09

    It’s truly very good! It’s way better than most fast food restaurants because it closer to homelike food as opposed to processed foods.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 4
    Service: 4
    Atmosphere: 4
    Recommended dishes
    Burrito Bowl

  19. Courtney 2023/09

    Even though it was super super busy when I went in, 3 employees checked on my order for me and were all really warm and welcoming!!! There was great staff working today 🙂
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5

  20. hydijah bilal 2023/09

    There is always something out when I go
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 3
    Service: 4
    Atmosphere: 4
    Recommended dishes
    Chicken Bowl, Chips & Guacamole

  21. Hunter Tatum 2023/09

    I go here frequently on my lunch breaks, but have decided to drive further to the location near Chesterfield Towne Center. The staff hasn’t been very friendly, the atmosphere is not clean, and food has been okay. The chicken has been really fatty and clumpy rice from sitting.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 3
    Service: 1
    Atmosphere: 3
    Recommended dishes
    Burrito Bowl, Chicken Bowl
    Parking space
    Somewhat difficult to find parking
    Parking options
    Free parking lot
    Parking
    Due to the construction going on in this strip mall parking is very difficult.

  22. Dawn Ward 2023/09

    A big turn off and signal not to eat at a place that has filthy dirty glass/doors, floors, dining area, etc. How difficult is it to keep a place clean for the patrons who go there. SHAMEFUL.
    Food: 5
    Service: 4
    Atmosphere: 1

  23. Myra Bellamy 2023/09

    Always after 7 pm, they run out off the onion n peppers mixture .
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 1
    Atmosphere: 5

  24. Stephon Ross Jr. 2023/09

    Always clutch when I need it
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5

  25. Cristobal Lopez 2023/08

    You can never go wrong with Chipotle. Love to eat there at least once per week.
    Food: 5
    Service: 4
    Atmosphere: 4

  26. alie mcardle 2023/08

    Staff seemed robotic and aloof. Dining room was insanely messy.
    Food: 4
    Service: 2
    Atmosphere: 3

  27. Charlie Bean 2023/08

    amanda is a bad manager
    Food: 5
    Service: 1
    Atmosphere: 2

  28. James Kempton 2023/08

    I just ordered a burrito and a burrito bowl from their Midlothian restaurant. The cashier was using her cellphone (texting) while ringing me up. Well, when I get home, there was no burrito, just the burrito bowl. I didn’t get charged for the burrito but if the cashier at the time (around 4:40p EDT 7/11/23) would have been paying the proper attention as a cashier, I would have got my burrito on top of the burrito bowl that I had ordered when I got home.

    The person serving the food at the time was doing her job. My complaint is that the cashier at the time, should be paying more attention instead of being (texting) on her cellphone.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10
    Food: 4
    Service: 2
    Atmosphere: 3

  29. Kevin Mahoney 2023/08

    Pretty much same vibe as every other chipotle.
    Food: 5
    Service: 5
    Atmosphere: 4

  30. Michael Ayers 2023/08

    Was pretty slow and most of the tables were dirty but the bowl was delicious!
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 3
    Atmosphere: 3
    Recommended dishes
    Burrito Bowl

  31. Dorien Hinmon 2023/08

    Did an order online did not receive my full order then when I call nobody will pick up. This is unacceptable!! If I pay for something just like anybody else I expect to get what I paid for! Do better! Fix it! If 0 was an option that’s what the rating would be.
    Food: 1
    Service: 1

  32. Phyllis McMillian 2023/07

    The food was amazing except for they didn’t have any white rice that day and the atmosphere should have been a whole lot more cleaner than what it was it was really dirty the tables was dirty
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $50–100
    Food: 4
    Service: 5
    Atmosphere: 2
    Recommended dishes
    Burrito Bowl
    Parking space
    Difficult to find parking
    Parking options
    Free parking lot
    Parking
    They need more parking spaces for the area that it’s in getting in and out is very difficult accident waiting to happen

  33. Midnight Cat 2023/07

    The food is generally a lot for the price. The service is pretty good, but nothing exceptional. Depending on the time of day, it’s often crowded, but the line moves fast. The atmosphere is decent and it’s one of the only fast food and/or fast casual restaurants I’ll ever eat inside of.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 4
    Service: 4
    Atmosphere: 4
    Recommended dishes
    Chips & Guacamole, Wasabi
    Vegetarian options
    There are both vegetarian and vegan options. Since everything is customizable, you can choose which ingredients you’d like. You can choose both to not get any meat or to get a meat substitute. To make any vegetarian meal vegan, just don’t get any cheese.
    Dietary restrictions
    Since everything is customizable, you can easily choose to include or exclude ingredients that match your dietary needs.
    Parking space
    Plenty of parking
    Parking options
    Free parking lot
    Parking
    There’s plenty of parking and it’s all near the entrance.

  34. Cristian Aparicio 2023/07

    I have lost all hope in this place
    The cashier OMg I walk in I asked the girl about my online order she looked at me like her soul, hope and dreams left her body, she gave me a bag with was someone’s food I could easily taken that order since it was more food but you know what, I am Not that person, I told her sorry this is not my food, this gurll look at me like, I was disturbing her, until this point she haven’t even say hi, I’m sorry or anything at all.
    The lord is giving today because I could easy read the Btch and tell her, how to br a decent human been, but now karma is there and she will get what she deserves, and by the way im sure she knows how to talk Since she passed the interview. Not coming back to his chipotle ever gain.
    Thank next Btch
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 4
    Service: 1
    Atmosphere: 1
    Recommended dishes
    Chicken Bowl

  35. little kayla 2023/07

    Bueno talvez no todos los cajeros atienden tan mal
    Food: 5
    Service: 3
    Atmosphere: 3

  36. Ten Millz 2023/07

    Horrible customer service.
    Food: 1
    Service: 1
    Atmosphere: 1

  37. Haley Rhew 2023/07

    Staff is unfriendly and lazy. I was there 10-15 minutes and was never even acknowledged by the staff, not a single time. Left a complaint on their website and will not be back.
    Food: 1
    Service: 1
    Atmosphere: 1

  38. Al (Davisf444) 2023/07

    Disgusting customer service. Awful employees. Terrible management. The worst.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 1
    Service: 1
    Atmosphere: 1

  39. kanesha cary 2023/06

    Ordered a burrito for delivery and found this in my burrito after eating it. NEVER AGAIN
    Service
    Delivery
    Meal type
    Lunch
    Price per person
    $10–20

    reviews&photos

  40. Jessica de la Cruz 2023/06

    Always eat here or order online. Todays burrito was inedible, entire too salty.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $20–30

  41. Brian Schweberger 2023/06

    Fast and delicious!
    Service
    Take out
    Meal type
    Lunch
    Food: 5
    Service: 5
    Atmosphere: 5

  42. braulio collado 2023/06

    The staff here keeps changing all the time . They need people that knows about customer service. Most of them have bad attitude. They need to change there gloves before serving the food
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 3
    Service: 1
    Atmosphere: 1

    reviews&photosreviews&photos

  43. Richard Martin 2023/06

    Customer service here is horrible and starts with the management that doesn’t care. Very rude and disrespectful. Charged me for a water cup, and when I asked why they said it’s just what they do. $2.99 for water?!!!

  44. RizziiRizzoRizzle Rizz3x 2023/06

    Better off going to McDonald’s. Atleast they won’t skimp you – you would’ve thought that the crew members put their own money towards the food the way they give portions out.

  45. Corey Smith 2023/06

    Need more light in the parking lot at night.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $50–100
    Food: 4
    Service: 4
    Atmosphere: 3
    Recommended dishes
    Chicken Bowl, Wasabi

  46. Barbara F. Garris 2023/05

    It was nice 👌
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Chicken Bowl

  47. Amanda Helton 2023/05

    Anytime I order from the app for delivery it always goes to this location. Something from the order is always missing, or portions are terribly small for the price paid. Skip this chipotle, terrible service.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $10–20

  48. Heidi Robertson 2023/05

    Chipotle is always fresh and good!!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Recommended dishes
    Burrito Bowl

  49. Tonia Washington 2023/05

    Food was okay. Not as fresh or hot as it should have been. Portions have gotten extra small. Cashier was great tho.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 3
    Service: 2
    Atmosphere: 4
    Recommended dishes
    Burrito Bowl

  50. Jeff 7447 2023/05

    I never liked the atmosphere at any Chipotle. Plywood and stainless steel. Great food though.
    Food: 5
    Service: 4
    Atmosphere: 1

  51. Luisa Almonte 2023/05

    Small portions yet charging full price. I’m not one to complain about their serving size but my rice wasn’t even a full scoop. With social anxiety if you don’t raise your voice to ask them to do it right then you’re just gonna leave short handed.

  52. K B 2023/05

    I’m not sure what all the hype is about chipotle but, people love them. It’s just a mess any time I visit one. They’re never clean and always out of food. This particular location had too many kids working. I got a bowl, burrito and kids quesadilla. The guy literally cooked the foil into the quesadilla. I wish I would have taken a picture. It’s a kids quesadilla, it doesn’t take 5 minutes to cook. Then I got another one because the foil was cooked into the quesadilla and I had to tell him to stop cooking it. And they were so slow, that the food is cold by the time you pay for it. They need to start shutting them down and retraining people.

  53. Paula McMullen-Davis 2023/05

    I took my great nephew to get him dinner.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Service: 5
    Atmosphere: 5

  54. Marvin Jones 2023/04

    Go in this evening told they are out of white rice and beans both although they have it for take out only orders which I could understand but you had 2 full pans of rice and full pans of beans no orders besides the ones that were being denied service inside i dont get what thought is going on here you have a paying customer right there and you denying me the food you have 30 mins to closing stop wasting people’s time it’s wrong feel bad day shift is trying to take care of people but night shift is straight junk! Been going in 2-3 times a week won’t be any longer can be sure of that!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 1
    Service: 1
    Atmosphere: 1
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Delivery: Yes
    Curbside pickup: Yes

  55. Camila Rizzi 2023/04

    Me encantó el burrito
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 3
    Service: 3
    Atmosphere: 3

  56. Patty Hicks 2023/03

    our first..and probably last..visit. told staff it was our first visit and asked how it worked..she didn’t reply. felt rushed.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 3
    Atmosphere: 2
    Recommended dishes
    Chicken Bowl, Wasabi
    Parking space
    Difficult to find parking
    Parking options
    Free parking lot
    Parking
    the parking lot is very small a d narrow

  57. Charli Baltimore 2023/03

    The white rice was flaming hot, which it’s not supposed to be
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $20–30
    Food: 3
    Service: 5
    Atmosphere: 5

  58. VM4 Johnson 2023/03

    This location is nasty. The location and the people. Food is expensive and the portions they tired to give is us was unacceptable. When I asked for more black beans because she gave me a size for kids; she gets an attitude. She walked off so another female finished it. She asked me what meat I wanted and I told her the plant base. If you don’t know English you shouldn’t be working in this store. The cashier had an attitude problem as well. The trash needed to be pulled in the inside and outside of this store. And the floor swept in and out. We spent $30 but the service was like going to a less expensive place. Since the scoop of the sofrita was so small I asked for an extra in a container but it wasn’t in a small container for $3.25. Then when were checking out; while checking out the cashier asked did we want something to drink….my friend told him yes but he gave him just 1 cup while our order was together. He could have asked. While sitting their I observed how they were treating the other customers of another race….they treated them better and with respect. While we were leaving the cashier came to push the chairs up but didn’t sweep the nasty floor. And one off the female walked to the bathroom so she get on her phone. Will not be returning to this location.
    Service
    Dine in

  59. Bonzai Tanstaafl 2023/02

    The pork (carnitas) was fattier than i remember and i should have removed some of the big scoop of sour creme, but still enjoyable. Chicken next time.
    Food: 3
    Service: 4
    Atmosphere: 3

  60. Jonathon Quigley 2023/02

    Typical Chipotle
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 4
    Service: 4
    Atmosphere: 3
    Recommended dishes
    Burrito Bowl, Wasabi

  61. Linda Wright 2023/01

    I love guacamole. I went there once it was so good, just the right amount of the cilantro, red onion, and citrus. The same day I went back and very little red onion and cilantro, it was not the same thing I had 3 hours before. I went back with a family member who wanted a bowl, decided to try the guacamole again, very little cilantro and red onion, and large pieces of avocado that were not mashed. The big chunks of avocado became rubbery and tasteless. There is no consistency here. A great guacamole needs, cilantro, red onion, citrus, and I love garlic, Please be consistent.

  62. Sonya McMillan 2023/01

    Service was excellent
    Food: 5
    Service: 5
    Atmosphere: 5

  63. Sher Ali Djurabaev 2023/01

    I do not recommend anyone to come there, the workers treat their work very badly, they do their job dirty 👎🏼👎🏼👎🏼🤮 …

  64. Kevin Reynolds 2023/01

    How is it you get LESS food but pay MORE money I’ll never understand. 27 dollars for 2 bowls with queso. How? HOW?!?!? please explain to me. They give you half scoops of everything but charge more. Ripoffs I will NOT be coming back ever. Qdoba is better and cheaper
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Dietary restrictions
    You definitely will not get full off of the amount they give you

  65. Najah W 2023/01

    This chipotle needs some serious work. I don’t think it’s completely the employee’s – they just seem young and inexperienced which is kind of expected. But clearly management isn’t enforcing company standards.

    I ordered a quesadilla and they tried to serve it in the foil they cooked it in without the three sides or cutting it in half. When I told the cashier he said that they only cut it for online orders… guys, that makes no sense. Then they didn’t even have the containers that the quesadillas come in to support the three sides. So y’all were just going to serve a dry meat and cheese quesadilla wrapped in the foil you cooked it in? Not to be rude but I ended up making my exit after that lol.

  66. Bian Ml 2023/01

    Beware, always in the shortage of something
    Food: 4
    Service: 2
    Atmosphere: 3

  67. Jameca Fitzgerald 2023/01

    Worst experience I will not be back . Rude employees very nasty attitudes
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  68. Tairet Paulino 2023/01

    It’s 8:05. I just brought food. The rice was undercooked. I paid for extra steak. It was super dry. The girl on the line seemed like she was ready to go home I felt bad 😩
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $30–50

  69. Kayla 2023/01

    Closes at 10pm but is missing many items at 8:30pm. Missing guac, steak, white rice, and chips. I’m so confused!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  70. Deaira Gioia 2023/01

    Employees cramping meals on the line, says they are out of something when it’s being made. Always need exact change and, chips are only for delivery?
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  71. Miguel 2022/12

    Ordered chips with guacamole almost literally chipped my tooth due to ice cubes being in my guacamole never in my life have I seen such a thing

    reviews&photos

  72. Sonia Esparsa gr 2022/11

    Muy buena la comida
    Service
    Dine in

  73. Nancine Dreon 2022/11

    Clean. Great Personalities of the Employees.

  74. Leo Smith 2022/11

    Horrible bowl. If you’re ordering via one of the delivery services, just accept that you’re not getting most of what you order & what you do get will be a sloppy mess that isn’t very appealing to eat.

    It’s pretty clear the staff hates their customers as they don’t really deserve any business at this point.
    Service
    Delivery
    Price per person
    $10–20

  75. Gerson Arias 2022/10

    Excellent.

  76. Nick Jepson 2022/10

    Bad.

  77. Holly Crump 2022/10

    COULD NOT BELIEVE WW GOT TO THE REGISTER TO PAY AND AT THIS POINT YOU SO FOR CHIPS AND QUESO AND DRINKS…. UUUMMMM WE FOUND OUT THIS CASHIER SAYS “UH CHIPS ARE ONLY FOR ONLINE ORDERS” 🤬🤬🤬. MIND BLOWN 🤯🤯🤯 …

  78. C Sue Brewer 2022/10

    A horrible place to eat, drink ,use the bathroom or anything else you need. It’s always dirty and the staff are ruder than 2 bulls. I’ll never go back again. Shameless

  79. Brianna Jean 2022/10

    If I could give them 0 stars I would. Every time I go to chipotle they are out of something and I can’t order a quesadilla because they are lazy… it’s really ridiculous at this point and I waste my time every time I go here: I used to love it but it’s gone down hill to be completely honest

  80. Dan Givhan 2022/09

    Good at times. Food can be very inconsistent often

  81. Daphene White 2022/09

    So I put and order in through a mobile service for pickup and they never got it. But they remade my order and were pleasant to deal with.

  82. Wayne B 2022/09

    Friendly staff. Quality, cleanliness and portion sizes are not consistent. Still like the steak bowl though.

  83. Vauna Hollie 2022/09

    Went to this location for lunch. No one greeted me when I came in. No one asked if I needed any help with the setup. Good thing I had been to Chipotle before. I ordered a salad. Food was cold and had no flavor whatsoever. My romaine lettuce was not green and had a lot of the ends in it. Also, ordered the chips which were also flavorless and hardly had enough to eat with my salad. Maybe 10 total were in the bag if that. I haven’t been to Chipotle in years but something has changed. The food was awful and the employees were unconcerned. Will never go back to this location on Midlothian Turnpike again.

  84. Richard Hydes 2022/09

    Staff was quick to simply say no when I asked if they had vinaigrette sauce. Start of dinner time 5:30/6:00pm, one would think all menu items would be prepared and available. Just this week, similar time, I waited in line for 10 minutes, as I go to place my order I’m told there’s no white rice lol. Why not put up a sign and save me the frustration. Other locations are normally good, but the last two experiences at this one (especially with gas prices being so high) I won’t bother considering it as an option anymore.

  85. Maria Kerr 2022/08

    Food taste weird gave me a burning sensation in my mouth first time that happened

  86. Scott Miles 2022/08

    Pretty good overall, steak for the burrito was cold but taste was pretty good
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  87. James Thomas 2022/08

    The best food I have ever had in my life 😋 …

  88. James Blanton 2022/08

    Out of rice and burned the chicken. Also ran out of chips while I was there. First and last time at this location

  89. Dj 2022/08

    Chipotle doesn’t have a live person you can speak with!!! What a scam!!! I’ll never order from Chipotle again just for that reason even if I was issued a refund. The refund process was wwaaayyyy too complicated.

  90. Adam Pollard 2022/08

    This location is full of employees,managers, and a GM/owner that love stealing money. Easily the worst chipotle in Richmond. If you order rice you won’t get it. Order veggies, won’t get it. Place needs to be shut down. I’d rather go hungry than give this establishment my money.

  91. Xochilt Gaitan 2022/07

    Mala atención al cliente , la persona que estaba haciendo los burritos de mal humor,prepotente, y muy poca comida le estaba colocando

  92. Sahib Brown 2022/07

    Speedy.

  93. MARIO TYRELL 2022/07

    Customer service was OK

  94. DUCHESS DACHELLE 2022/07

    Babygirl favorite place
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  95. Russell Glenn Jr 2022/07

    Friendly staff, and great food..

  96. youlose_ fr 2022/07

    Had to order online 1 star because forgot half of my order

  97. T Reynolds 2022/07

    Burnt steak burrito with old romaine lettuce never again get my money! Just close already!!!!!

  98. conner williams 2022/07

    Worst chipotle I have ever went to I drove 30 minutes for them to tell me that they couldn’t serve me and they closed at 10pm and the time was 9:20pm worst customer service

  99. Taylor Noll 2022/07

    Five stars. They have literally messed up my order every time I have gotten pickup there. Don’t ever change Midlo Chipotle.

  100. Paula P 2022/07

    This is definitely the best of the 3 Chipotles in my area. Food is fresh and flavorful. Restaurant is clean, organized, efficient, and staff members are polite.

  101. Letetia Thompson 2022/07

    I am so tired of coming to this location anytime after 9pm. There is ALWAYS an issue. Last month they told me at 9:05, they were no longer taking orders inside… Only mobile. I literally had to go out to my Car and place and online order and wait for it to be prepared. A few weeks ago, I had to wait until chicken was literally cooked. Tonight… Icing on the cake. At 9 30…NO MORE CHICKEN! PERIOD! I got out of line because I saw the “take out” section with chicken.. I asked if I could get chicken from that side.The girl asked, who I assume Was the manager, she looked at me and mumbled…that’s for online..I said OK…l will go outside and place a mobile…she rolled her eyes..as soon as I get out to my car and place the order…it says, order can not be placed at this time.
    .This is crazy closing time is10! They should have food until they close! Horrible Service!

  102. Stephanie Shepherdson 2022/07

    The girl waiting on us had an attitude like she didn’t want to be there ..threw my sons bowl together like she was mad and it wasn’t a good look or experience..I wanted to ask for the manager then but I was too upset and I left ..she even put ingredients in the bowl he never asked for ..waste of money and time going there for crummy customer service.. never again…left a bad taste in my mouth…and they were out of things before 8pm….unacceptable 🙄😒
    Meal type
    Dinner
    Price per person
    $10–20

  103. Linda Williams 2022/06

    This place is great. Fast and easy Mexican food 2 go or eat in.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 4
    Service: 4
    Atmosphere: 4

  104. Jee Young 2022/06

    Please don’t come here. They only give you 6 pieces of chicken for your bowl.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10

  105. DC Winn 2022/06

    2nd time ordered online and waited over a half hour at the restaurant to get my order. Might as well shut down the app if they’re always this backed up.

  106. Tiana Jones 2022/06

    Why tf they put my quesidilla in yhe bag like this.

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  107. SaquoyahD Jones 2022/06

    This place has horrible customer service currently here & it doesn’t close until 10pm & they are saying they are out of chicken! It’s always a problem with something at this location!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

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  108. Becca Bannon 2022/06

    The problem only happens at this location. I ordered 3 tacos thru the app and instead of making three separate tacos they make a giant, messy taco. See photo.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

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  109. Cindy Ayala 2022/05

    Muy bueno todo
    Food: 5
    Service: 5
    Atmosphere: 5

  110. mike chang 2022/05

    do not order delivery
    Service
    Delivery

  111. Jasmine Patron 2022/05

    Didn’t stay. They ran out of steak. Line was long. Luckily I asked out it would have been there all night and no food

  112. Jay Harris 2022/05

    This location is poorly ran. They never have guac and when the do it is poorly made. The manager needs to be investigated. The staff need better customer service. The chipotle near the mall is a lot better

  113. vcrsteve 2022/05

    All bad. Everything has gone downhill the past 3 years. Poor on all fronts accept their guac. But even then they use weird lime chips that are stale without fail (hehe).
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Vegetarian options
    They have some.

  114. Hannah M 2022/05

    I have never been a Chipotle fan, but my experience here has changed my mind. We ordered to go, and it was ready and waiting for us when we arrived. Everything was fresh and well seasoned. Plus their chips and queso was too die for!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  115. Caleb Blackiston 2022/05

    Ordered dinner to go here tonight. Ordered a kids carnitas quesadilla for my daughter. What I got when I got home (never make the mistake of not checking. I knew better!) Was two, unwarmed mini tortillas by themselves, no cheese, and a side of completely old, crispy and brittle carnitas that I know could not have been prepared that day. My wife ordered a side of queso for her dish that had literally a quarter teaspoon of queso in. I don’t know what in the world the person validating orders was doing when they okayed this. Horrible dinner experience.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  116. Zachary Mulcahey 2022/05

    Cold food, every time. Being fair, I only order online. However I specifically arrive a few minutes before my pickup time in order to get my food as soon as its ready. Every single time at this location if my name isn’t immediately visible on a bag they tell me it’s not ready.

    When I finally ask again now 5 minutes after my pickup time, magically there’s a bag of completely ready food that’s obviously been sitting for 10-15 minutes. I’m waiting right across the counter, what do they think I’m seeing?

    Just give me my food the first time. I like chipotle but I don’t like having to plan an extra 10 minutes after I get home to have a hot meal.

  117. Sharon Cason-Card 2022/04

    Food wasn’t hot and the brown rice was hard. Lots of homeless folks begging outside the door

  118. mijae crawley 2022/04

    Never have a good experience every time i have to come and pick up my food from this location .

  119. Patrick Robinson 2022/04

    What everyone says is true, just go to a different Chipotle. Food is always cold or undercooked.
    Meal type
    Dinner
    Price per person
    $1–10

  120. Krystal Saywack 2022/04

    Served completely raw chicken in all three meals that I ordered that evening. For myself and kids. Trashed everything.
    Service
    Take out

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  121. ANDY YEOM 2022/03

    Very bad service

  122. Donna Womack 2022/03

    Closed at 9:40pm must be out if chicken!!!!

  123. BOOM Lab 2022/03

    They just opened the doors at 10:45am and the bathrooms and tables are still thrashed from the night before, none of the fresh made drinks are made and they’re “out of vinaigrette.” 🙄👎 …

  124. Eb O 2022/03

    Waited in line forever. The 2 young men at the counter standing around looking crazy, meanwhile the black young lady was doing everything herself. She appeared to have hand cramps along the way. Also, the food counter was messy with food everywhere. Instead of standing around looking stupid take pride in your station and clean it off. Wipe down the corn, lettuce, salsa etc etc around the station. I left out and didn’t order for these reasons.

  125. Alvester Kizzie 2022/02

    Excellent food and service.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $50–100

  126. Hillary Kendall 2022/02

    Rudest people in the world at this location, they get your order wrong and then they have the audacity to be annoyed at you when you tell them something is missing. Do not come here!!

  127. crystal sullivan 2022/02

    This location is always horrible and they never fail to be consistent. Out of rice ordered a Quesadilla and got there and they said they don’t have it. It’s always sloppy and our orders are NEVER correct
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

  128. MJ Menendez 2022/02

    This place has gone down hill in the past few years, management is a joke! If I could rate them -10 I would… Online orders are always messed up and they make you wait 25 minutes past the promised time. Do not go here, you will waste your time and money! I rather drive the extra 10 minutes to the Rittenhouse or Chester Chipotle.

  129. jesuson flores 2022/01

    Me encantan los burritos 🌯 🤤 😍 😋
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Delivery: Not sure
    Curbside pickup: Yes

  130. Piojin Ceballos 2022/01

    Antes estaba mejor

  131. david gonzalez 2022/01

    La app no te deja quejarte pedí una orden para llevar y me la dieron toda mal mi orden llevaba doble pollo y no me pusieron nada el arroz lo pusieron mal y los frijoles también todo está mal pésimo servicio atraves de la app
    Service
    Take out
    Meal type
    Brunch
    Price per person
    $10–20

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  132. Lh Bradley 2022/01

    I have frequent this Chipotles in the past and usually I am pleased but this particular time the rice was undercooked which ruined the entire meal

  133. Traci V 2022/01

    Looked like half of what was supposed to be in there. Scant cheese and NO sour cream that I ordered. Not returning to this one.

  134. Teresa Rivas 2022/01

    This order terrible , the guacamole is black is more lettuce . Not rice i pay 41 dollars thas ridiculous
    Price per person
    $30–50
    Features
    Delivery: Yes

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  135. Jules 2021/12

    1 single soft taco is all i need 💗 …

  136. Cassandra R 2021/12

    Good food and friendly staff!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Features
    Dine in: Yes
    Outdoor seating: No
    Takeout: Yes
    Delivery: Not sure
    Curbside pickup: Not sure

  137. iicyfy iicyfy 2021/12

    Delivery is a hassle and not all items available. They don’t answer the phone. Told me to check an email I never received. Never again

  138. joatmon101b 2021/12

    Stopped for lunch. Got the bowl with carnitas plus some chips. Quick service and good food.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  139. bhuvnesh mankad 2021/12

    Worst experience we placed online pickup order for 4 Vege.Bowls.out of which only 1bowl was as per order in other 3 bowls so many items were missing we live far so can’t do anything but this was our second bad experience will never order there as they spoiled our dinner.No forks and napkins available and left without it.Do not recommend this chipotle.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  140. Julia De la Pena 2021/12

    As a previous chipotle employee, when someone asks for a quesadilla it comes with an option of sides and it is not extra for guacamole unless one of the sides is a meat. A few weeks ago, I was charged for the cheese quesadilla and was charged extra for the guacamole, I didn’t really mind paying the extra and I was in a rush so I didn’t say nothing. Today, my guacamole came with 2 ends of an avocado and only received about half a scoop of chicken. With that being said, would recommend going to the chipotle near Chesterfield Town Center instead.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

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  141. Robert Miller 2021/11

    👍👍👍👍 …

  142. Onion Morph 2021/11

    Last time I went I waited for 25 minutes past my order pick-up time and left without food. There were customers standing around everywhere with 20 or so people waiting on orders and the restaurant was in total chaos.. seems like a place to avoid for a while.

  143. 3091752 2021/11

    I’m starting to see an improvement in order quality
    Keep it up and you’ll get 5 stars

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  144. Mehul Patel 2021/11

    Worst customer Service ever.
    They completely messed up my catering order. Few items were missing and when I went back to pick them up, manager “Jordan” rudely said we had never ordered those. I had to ask her to check the order, upon realizing her mistake she gave me one missing item but not all. Instead of arguing with her I politely asked if they can give me the other missing items and I’ll pay for it (again). She rudely said we have already given you everything in your order and went back.

    Forget about apologies, but her response and behavior was completely unprofessional!
    I am surprised that a company like chipotle would hire someone like this managwe.

  145. Debra Seay 2021/11

    Today after work a co-worker and I went to get our meal. My co-worker didn’t order what she was charged for and was told that she had to go to the web page to get her refund. Who does that? Poor customer service. Be mindful of this location for they don’t respect the customers request at all. Not happy with the service today and I we will not return to this location ever.😒

  146. Felisha J 2021/11

    This place is getting worse by the day, literally. I went inside 11.27 and ordered a chicken bowl. The food had no taste and the server put wet lettuce on top. By the time I got home, the water had drained to the bottom of the bowl 🤦🏽‍♀️ I called the restaurant several time and no one answered. The next day, my son took the food back to have it replaced. ( I figured I’d give them the benefit of the doubt) well they just piled everything up in the bowl. It was sloppy and AGAIN no taste. The chicken is bland with no seasoning. No matter what I added it, it didn’t make it any better. I’m done with Chipotle. Even the chips were horrible. I would have not given any stars but I was forced to leave one.

  147. Sierra Brockwell 2021/10

    They forgot my sour cream

  148. Jimi Whitaker 2021/10

    Try the honey vinaigrette on your burrito or bowl. You won’t regret it.

  149. Ja'Mar Braxton 2021/10

    Good environment. Nice people. Organized. Swift service.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10

  150. Wykitia Anderson 2021/10

    Everytime I get food food from here the fresh salad tastes like washing liquid. I wouldn’t recommend.

  151. Richard Browne 2021/10

    The buritos are large! Taste great too! I had a vegan tofu burito. Not bad.

  152. Izaiah Williams 2021/10

    I doordashed an order, a burrito with a side of chips and queso. Quite a simple order. They forgot my entire $4 order of chips. How??? I worked at chipotle and I know it’s not hard to finish the order. You read it off of a ticket. Like I said, quite simple.

  153. Oriel Mitchell 2021/10

    Wait is daily to the back of the store. Slow paced service and very playful employees, hitting eachother mocking the Spanish language, being obnoxious and distracted from servicing the line. Stepping off line to have conversations with staff not about service.
    Also no seperate person/register to service Grubhub,doordash,mobile ordering unlike other locations. This will be my last visit .

  154. Shaquasia Holmes 2021/10

    I absolutely love chipotle but it seems like lately the customer service is not good any more. I went Tuesday and got a steak bowl. Three times they forgot to put my chips in my bag. Also it’s majority of bilingual in the restaurant. One employee couldn’t understand me and instead of her asking one of her co-workers for help she walk away and left me standing waiting and went on a rant in her language. I just wish the customer service was better.

  155. Kristin Ricks 2021/10

    Slow down is my suggestion! Cut up everything the right way. Nobody wants to bite into things that big. Or a bunch of fat from meats. Line always wrapped around, order onlone is a waste if time, food never ready amd no one temds that station.

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  156. Jon Nazar 2021/09

    Ordered 2 bowls for delivery. Upon arrival, each bowl had a scoop of meat and NOTHING else! WHAT A RIP OFF. Attempts to call and complain were met with hang ups. They’ve list MY business.

  157. Marie Dixon 2021/09

    For this to be one of my favorite places to eat. It’s starting to make my hair stand up on the back of my neck. Burn up cauliflower rice that you think someone want to pay extra two dollars is sad. I can’t and won’t come back…

  158. Majdi Gabsi 2021/09

    This place need new manager ,it keep getting worse,food taste bad ,they didn’t ad lettuce ,they don’t answer phone ….
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10

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  159. Laurendaabratt ! 2021/08

    My food taste bad yuck

  160. Frances Knighten 2021/08

    I love this place, but you have to have put in an online order, no in store orders.

  161. Davontae Goode 2021/08

    Never get food ordered here on a delivery website, it’ll make you pay and don’t give you all the items you paid to have. Frequent issues with this one. Don’t waste your money here !

  162. Jay Woods 2021/08

    – Out of guac, pinto beans, and brown rice.
    – Fountain/drink machine broken
    – “Chips are for online orders only”

    It’s actually been like this for months. I just finally got frustrated enough to take the time to leave a review.
    Service
    Dine in
    Meal type
    Dinner

  163. Jaymmjxo 2021/08

    terrible found an eyelash, long hair and a piece of some thing that looked like wood in my food.

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  164. Mike 2021/08

    Yeah, not going to this one again. Ordered online, waited in the store for 25 minutes for my bowl. Sure there was a steady stream of customers, but there were like 10 people waiting for their online orders. The place was dirty, like a there 10 1 year olds there throwing food.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  165. Shonda Pleasant 2021/08

    I refuse to even give you a half of star! however it wouldn’t let me leave my review with out at least one. My order was delivered to my office and once I opened my bowl, I notice the Baracoa that should be shredded was in the form of a hunk of meat. The meat was so tough that I could not cut it with plastic utensils probably the reason why your lazy staff did not shred the meat accordingly. This is unacceptable because this meat is NOT edible. This mess caused me to miss my lunch break and remain hungry until I leave work. Not to mention I tried to call the store several times to no avail. Very poor customer service.

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  166. Jeffery Cosby 2021/07

    Excellent customer service and experience.

  167. Milton Simmons 2021/07

    Great food and friendly staff
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  168. Jacob Ray 2021/07

    NOT covid compliant. Building full of people with no room for distancing and no information on where to go, very disorganized

  169. Shakira Ali 2021/07

    I just love that new cauliflower rice, it’s the best & very lite too.

  170. Felicia Smith 2021/07

    They were out of sour cream and tops for the burrito bowls

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  171. Asia Henderson 2021/07

    Okay so I ordered online through the app.. cool except it doesn’t give you the options to add like extra portions, so I call in to tell them instead, I don’t mind paying for it but every time they hang up on me. I have called over FIVE TIMES !! do you hear me FIVE! this is such poor customer service. Who hangs up on someone trying to put MORE MONEY in their pocket…. REALLY

  172. Laura Christine 2021/06

    Food Poisioning

  173. Coach Maria 2021/06

    Employees Mask off nose?!?

  174. Kristopher Klenotiz 2021/06

    Not bad for fast food Mexican.

  175. Brian Redmond 2021/06

    Tonight they closed at 9:40, so maybe their advertised hours of operation are more of a guideline.

  176. Rochelle Edwards 2021/06

    Always fresh and ready at pick up. Easy ordering online.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

  177. Shanell Clark 2021/06

    There was a spider crawling in my friends bowl! The staff wasn’t apologetic and seemed as if it happens all the time. Wont be going back.

  178. Ruseena Johnson 2021/06

    I like the quality of food but you really need to have the menu memorized to not cause a bottleneck in the line. It’s challenging if you only go once a quarter.

  179. Joi Wooden 2021/06

    Idk who y’all got in the kitchen but keep them there! I’ve never had a better burrito bowl from chipotle & I’ve been eating chipotle since undergrad in Williamsburg around 2010. Not only is the food delicious, the employees were moving fast & with a sense of urgency to make sure orders were ready on time.

  180. Poet Martinez 2021/06

    I stopped coming to this chipotle location a long time ago. I was in a rush to get home tonight and I decided to take a chance. Absolutely the worst idea ever. Their employees are rude and don’t have good costumer service skills. Definitely not COVID compliant I ordered a bowl and 2 Burritos. They had ran out of beans only had chicken the rice was hard I had so much lettuce my bowl was basically a salad. The corn tasted weird. The didn’t have Queso I asked for extra chicken and the girl said oh we are running out of food I had Six pieces of chicken in my bowl and in both my burritos but they charged me for Double everything. I’ll be calling the manager in the am and depending on what they say I’ll be calling the GM. Don’t eat here I wouldn’t give their food to a homeless person absolutely the worst chipotle. They have officially lost me as a customer.

  181. The Fishy 2021/05

    Employees sat on their phones and ate food when the restaurant was supposed to be open.

  182. tristan haynes 2021/05

    Never order from here. Ingredients very old every single time. Especially don’t order online the never even attempt to fill up a bowl if you get one. By far the worst chipotle I’ve ever been to.

  183. Katy R 2021/05

    I ordered a bowl with guacamole along with chips and guacamole on the side. The side of dip was nothing but the stringy inside of an avocado that wasn’t ready to be cut yet. The “guac” on my bowl wasn’t actually guac…it was half of an uncut avocado that was so hard I couldn’t even slice it with my metal fork. This location is the closest to my work and EVERY TIME myself or a coworker goes here there is always something messed up or missing with our order. I normally don’t bother to complain but after spending $15 for a meal that’s beyond unsatisfying I am extremely unhappy. The location can use some additional food prep training.

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  184. Doris Goudelock 2021/04

    It was good.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  185. Tim Uzel 2021/04

    If you visit this location, don’t place a mobile order for pickup. They skimp on portion serving.

  186. Keira Randolph 2021/04

    If I could rate this one lower I would. Every time I come into this one they never have what I want. I have came multiple times at different times and it’s the same. They never make an announcement that there is a wait for anything and make you wait in line forever and wait until you get up to the front. Other chipotle’s they do that if there’s no rice or a wait they make an announcement not this one. The customer service is terrible at this one and my last time coming to this one.

  187. Wilmer josue Aguilar 2021/03

    Exelente

  188. B Nunez 2021/03

    Always a mess and never gets my orders right

  189. dazzreal1 2021/03

    They getting terrible ordered ahead ordered extra stuff had to wait and wrong

  190. A Ozair 2021/03

    The worst Chipotle anywhere. Placed an order for 5 burritos and a few bowls. the burritos delivered were literally 1/3 the regular size and the bowls were just chunks of chicken. Absolutely horrible and I called the store multiple times and no answer. DO NOT PLACE DELIVERY ORDER FROM HERE

  191. LaTonya Brown 2021/02

    The food was not fresh clumpy rice and food was not good

  192. Ryan Danko 2021/02

    Food was alright, they don’t make mobile orders ready for the time that they agree too.

  193. Tyler Youtzy 2021/02

    Consistently mess up mobile orders. Got a bowl today and they forgot the meat.

  194. Omar M 2021/02

    I was charged for queso blanco that I was not given. Waitresses seem like they had a chip on their shoulder. Always check your order before you leave the restaurant people, because they surely won’t.

  195. Dennise m. 2021/01

    i love chipotle

  196. Jordan Walker 2021/01

    Placed a catering order 2 days in advance and when I came to pick it up the order had not even been started yet. They also ran out of some of my order. You think they would be more detailed oriented than that.

    Don’t go here. Don’t order online. Go to Q-Doba that is within walking distance

  197. SherryLynn Hill 2021/01

    My experience today at Chipotle, my Daughter ordered a Burrito and it wasn’t good, a lot was missing from the burrito, so we went back up there and ask for Manager, name Amanda, she’s awesome👍🏽👍🏽 We explained the situation to her. And Amanda, Professionalism came out!!! I was so Impress with her. Amanda, thank you so much for today. We will continue to Patronize Chipotle, cause of Amanda.

  198. Jay Terry 2021/01

    Called 9 times (22 minutes total straight) to add something to my order which is not on their menu (chipotle vinaigrette) and each time the phone was off the hook, likely intentionally, so I could hear everything going on in the background and they couldn’t hear the phone ringing. To be fair, if the phone was left off the hook unintentionally, an employee would have caught it and put it back on the receiver. I’d like a response from the GM for this store location as there are some bigger issues with not answering the phone than my vinaigrette. If you or someone you know has had similar issues reaching this store location by phone, please share your experience on.Google. I also encourage you or someone you know to share positive feedback about this store location – all so that customers can be as informed as possible about the good aspects of the store and areas in which the management can guide staff toward improvement. Thanks!

  199. melonie christian 2021/01

    This was the WORST service I’ve received!! I ordered good food for my Co Workers. I ordered 3 bowls w/ chips and guacamole. What received was 2 bowls that was wrong. The bowls missing all of the toppings. Instead of the bowl was some wet tacos with random toppings. I just can’t understand how was all of labels right and the order was completely wrong!! This totally uneceptable !!

  200. Kathryn H 2021/01

    Delivery from this store is an unmitigated disaster. The chips and guac were completely missing.The two sauces that were supposed to be on the side because I wanted to try them and did not know how spicy they were, were dumped all over my burrito bowl. The ingredients I ordered extra of, fajita vegetables and mild salsa, were completely missing. Ordered extra cheese and there was barely any. Also named my bowl GLUTEN ALLERGY which has worked for pickup at this store and staff have previously handled it correctly and put the name sticker on top of bowl. No sticker. No notation on the bowl with a Sharpie. No way to know if the inept people working tonight took the proper precautions. After all of this, the delivery “help” line offers only 85% refund! After I said that was not good enough as ZERO PERCENT of the order was right, she said they’d get back to me via email in THREE DAYS! WORST DELIVERY CUSTOMER SERVICE EVER. Definitely no more deliveries from this store. And I’m not sure I can trust this store for anything ever again.

  201. Tameka Banks 2020/12

    Not a good experience today Me and a co worker placed a order on-line I ordered a burrito with white rice, black beans, chicken, queso , mild tomato, medium corn, cheese and lettuce she picked the order up. So when I took my first bite I notice I didn’t have any chicken or the queso which cost extra not a happy customer because that was my lunch!! 😡😡

  202. Phillip Longest 2020/12

    This location is great as long as you do not want what you specifically ordered. Stay away from online ordering. Only order in person and don’t turn your back or you’ll not get what you asked for. It is great if you wanna roll the dice and try something you didn’t order. I order from here weekly and its always a surprise…

  203. Adam Ballantyne 2020/12

    I’ve only done pickup from this restaurant, the portions and food are great as expected, the only reason I didn’t give it 5 stars is because the pick – up shelf is behind the cash register, which means that when things are busy, you end up waiting quite a bit of time for one of the staff members to hand you your food, and the queue for takeout can get a bit long. If they fix that, everything will be perfect.

  204. Kenneth Martin 2020/11

    Excellent service

  205. Pierre Goodwyn 2020/11

    Gooooood service

  206. nacilda gonzalez 2020/11

    I dislike this location! Always in a rush, and the food is forever cold and sloppy!

  207. Mylo Brown 2020/11

    Very fast and easy and they make it fast you can see them making the food and it’s clean would highly recommend

  208. Audrey Chambers 2020/11

    Ordered from this location thru Doordash and was very disappointed. My food was cold but and the rice is in clumps. This is not the level of service I am accustomed to from Chipotle.

  209. karmel lewis 2020/11

    They go extra light on the scoops…. But whatever, most chipotles arent great at giving decent sizes. 3 because the food still tastes good.

  210. brittany callaway 2020/11

    This location used to be good but now every single time my boyfriend and I go in the staff seems rushed to get us out of the place. They are rude and always in a bad mood. My boyfriend had a bunch of liquid at the bottom of his bowl because the staff can’t perform correctly. I don’t know if it’s the staff that changed or management changed. Seems like they do not care about customers. I am extremely disgusted.

  211. Thawlar 2020/10

    Good food.

  212. Lilyana Newman 2020/10

    Chipotle always hits the spot. Qdoba is trash.

  213. D Martin 2020/10

    They dont leave out the hot sauce to steal anymore. Curse you covid.

  214. Tiffany Moore 2020/10

    The first time in a long time that Chipoltle was better than good. I have no complaints about stale chips, because I had a fresh bag at home

  215. Kylee Vaughn 2020/10

    Phone line does not ring through. Placed an order directly with store website and never got order. When calling in to ask where order was i never got through. There is no reason for such poor customer service or to give a promised time to receive a delivery if a. It’s not going to be there at given time or any reasonable time within given time and b. If food is never delivered. Now I’m tasked with finding a way without the store to directly communicate with to receive a refund. I understand we are in a trying time with a pandemic going on but again this is not a excuse for a delivery to never show up whilst successfully taking payment and giving order confirmation

  216. Kristen Corson 2020/09

    Delicious, and the queso is on point!

  217. Maxi Cardona 2020/09

    Food is excellent. Great service.

  218. Hernando Martinez 2020/09

    Good food for a reasonable price with an amicable staff

  219. Kyle Doughty 2020/08

    They never answer the phone. Why even have a phone number to call?

  220. Joe H (Lazorous) 2020/08

    It was delicious. Only problem was the stale chips that i got

  221. Ayanna Lee 2020/08

    Everytime I’ve ordered from this chipotle my food has either been wrong or been canceled unexpectedly.

  222. Briia Harris 2020/08

    I placed and online order and requested extra corn salsa, sour cream, and extra cheese, I get my bowl home and there is no type of EXTRA anything nor do I have any sour cream! I tried to call and they kept sending me to a busy line, we emailed them and asked for a call back; they didn’t respond to my email, I’m even trying to call now and still no answer. Highly upset

  223. Sam McCormick 2020/08

    I would give five stars. But everytime I order a bowl with sour cream and queso(upcharge), I’m either not getting any queso or I’m possibly getting a tablespoon of queso underneath a mountain of sour cream

    reviews&photos

  224. Ed GIBBS 2020/07

    Best take out and eat in Restaurant

  225. KeAndra Evans 2020/07

    Love my food hate that since they are so popular now they don’t care about the quality and quantity of food they give .

  226. Jeff Ski 2020/07

    I went there yesterday around 6:30 p.m. first of all they didn’t have any chicken second of all they wouldn’t give any customers any relief on any type of meat because they ran out of chicken will never be going there again

  227. Derk P 2020/07

    Terrible location. Many many times we have ordered online and they are not ready when we pick them up. The employees here flat out do not perform their jobs effectively.

    Update: still terrible. Employees here are incredibly incompetent

  228. Andrew Nicol 2020/07

    I tried ordering through the Chipotle website and will not choose this option again. All I wanted was their vinegarette dressing that I always get in the store. Tried calling the store 4 times and it would ring and then hang up. Then on their website I called the number they say if for order support but the associate I spoke with told me they just handle deliveries and don’t fix orders and said I could drive their to pick it up. If I could have driven to pick it up I wouldn’t have needed to order delivery. After 5 phone calls and no help my food was delivered before they could figure out how to add vinegarette dressing to an online order.

  229. Marshall D Brooks II (Lawd have mercy) 2020/06

    I had the chicken burrito with the works. Delicious!!

  230. Holly Demby 2020/06

    Food was good and fresh as always! Service was fast.

  231. Stephanie Dean 2020/06

    Line for mobile pick up is always lengthy and orders are consistently delayed. Gentleman in line without a mask.i won’t continue to order if this doesn’t change, especially the mask requirement.

  232. C H 2020/06

    Placed order online… I asked for light white rice in my chicken bowl, because I like to leave room for romaine. My chicken bowl arrived half-empty, no lettuce at all. Chips are stale. I’ve called three times, but the automated customer service keeps disconnecting me. Super bummed. Order from a different Chipotle location.

  233. Jesse Moats 2020/06

    This location has always been a slower location than the others. But tonight was the worst as they showed that they didn’t care about their customers. I am a dasher so I was picking up for someone. They ended up giving my order to another dasher and then gave me the whole “tough luck but we aren’t going to remake the order”. So I then had to contact the customer and let them know that they were refusing to serve them again since the mistakenly gave it to someone else and had to contact dasher support so I wouldn’t be penalized for their mistake which was a very long process. They also confirmed that it was Chipotle’s fault and I made half the money still but still not cool because of their selfishness a customer never got their order and I wasted time and lost out on some money to fix their mistake. Never going to this location again. I strongly advise you to go to the one by the mall for better service.

  234. Benjamin M 2020/06

    I deliver for UberEATS frequently from this location.

    Yesterday, a customer caused a scene by accusing me of “cutting in line” while I was trying to check on the status of the order during the lunch rush. It was not ready so I left.

    Today, I had two orders in one trip. One was ready. I waited an exceptionally long time for the second order, watched as regular customers received their food and left. Staff asked myself and another driver multiple times who we were picking up for, and I am fairly certain that the other delivery was on the shelf – I canceled the second order so that I could deliver fresh food to the other, at a loss.

    TIME IS MONEY FOR US.

    Please move the shelf with online orders and deliveries from behind the counter, as is the case at every other Chipotle I have delivered for. Eliminate the “line” issue or staff having to repeatedly ask who is waiting for what.

    The staff is friendly here but this is a disorganized mess.

  235. Carla Hargrove 2020/05

    Ok my kids love your establishments

  236. Cruz Incorporated 2020/05

    The quality of the food and service are consistently good at this location.

  237. Feminician Sam 2020/05

    Horrible service at this location. Also, purchased a burrito and burrito bowl this evening and the rice was not cooked at all! Too bad they were closed by the time I got home because I couldn’t even eat my crunchy burrito. Ew.

  238. Cecile Rock 2020/05

    Long lines, customers cursing and fussing. Two sports teams in this and neighboring businesses. Just went in for chips and salsa, told to wait in line by staff, but customers were fine with us going to register for the chips.

  239. Amanda Ruiz 2020/05

    I am so disappointed… I stopped by to grab some food since I didn’t have time to cook dinner. And you know when you order something & expect or at least a good amount or what you have asked for, & you don’t get it. They gave me more beans than rice & it seems like they counted each lettuce.

  240. B G 2020/05

    Every time I come in, they rush me through the line and look irritated if I hesitate for even a second telling them what I want. I understand that some people stand there deciding for 2 solid minutes or more and I am definitely not one of these people. The last time I ordered, the lady was so concerned with getting me out the door quickly that she didn’t strain the excess liquid from my carnitas and my bowl had about half a cup of liquid pooling up around the bottom.

  241. Carlos Ramirez 2020/04

    Food was excellent!

  242. Amanda Ogle 2020/04

    Rushed through my entire order and didn’t close my burrito bowl well enough. It leaked through the bag and dropped all over me. Thanks for doing your job.

  243. Brittany Barnett 2020/04

    Order from here through door dash for a second time. Obviously didn’t learn from the first. The first time they completely screwed my whole order up to the point I had to find a ride to go there and make them fix it. Tonight was completely unacceptable. I got 4 of the same bowls and 2 build your own taco kits for my kids. My receipt clearly says cheese, beans, rice, fruit side and chocolate milk. My kids got taco shells, beans and rice. That’s it. Luckily I had the stuff here to accommodate but you charged me for what exactly?! Mess my food up all you want I’ll get over that but my kids? And now they won’t answer the phone. Irritated as hell right now.

  244. Brendan Westfall 2020/03

    Quick service, and good portion sizes.

  245. Susan Durand 2020/03

    Always a long wait like crazy ,and then they put my kids build youe own and my bowls SIDEWAYS and the beans, everything were spilled everywhere!

  246. Tammy Cunningham 2020/03

    Good Food fast!! Chicken bowl, white rice, fajita pepper, double chicken, salsa, sour cream, cheese and lettuce.. the bowl is big enough for two meals!! And all I paid is 10.57 and I got food for two days!!

  247. Erin Satchell 2020/03

    What’s the point of delivery if half your order is going to be left behind at the restaurant? After waiting forever for someone to answer the phone, they are only refunding us 15% of our order. Two orders of chips, an order of guacamole and an order of cheese dip was 30% of our order. Paying customers should receive what they pay for.

  248. Sierra Underwood 2020/03

    I often order from this location and I am normally satisfied, however this location presented me with my burrito unravelling from the sides and my mother thought she tasted pork in her rice. We were even more disappointed when we couldn’t redeem our free guacamole.

  249. Nancy Ufret 2020/02

    Best place to Eat.

  250. Amy George 2020/02

    Actually one of the better Chipotle in the area as far as correctness of order and construction of the burrito!

  251. wilmergpibe86 2020/02

    I ordered by doordash .. I had never received such a bad order … the food portion was terrible . the portion was almost half of the bowl … I ordered all time to the same store .. first time my order was in that bad level….
    coupled mouth ago else i have really bab experience with the costumer service …

  252. G. Marlene Davis 2020/01

    😍 …

  253. John Chevalier 2020/01

    Best Chipotle restaurant I’ve ever ate at.

  254. Felicia B 2020/01

    This location had really improved. The first few times I went the rice use to taste a little off but now my order is perfect everytime even when I order delivery ❤❤❤

  255. william muhammad 2020/01

    Driver lies and says he delivered our food last night after we spent nearly $40 for our food which took well over an hour!
    This driver never arrived with our food! Now We have to wait an entire week for a refund!
    Will never order from this place again, neither will I ever use UUber eats again!
    You suck!!! 😡

  256. reginald brown 2019/12

    Service was shaky

  257. Cheryse Lawrence 2019/12

    Always à wonderful experience

  258. Anonymous Person 2019/12

    They have the best burritos.

  259. Leigh Turner 2019/12

    Slow no steak took long to cook had to wait 20 min

  260. Casey Williams 2019/12

    The employees were engaged in various conversations, not very attentive to the needs of the customer. Also I didn’t like the fact that the person fixing my Burrito Bowl was engaged in a conversation while fixing my food. 😝 …

  261. Aye Gee 2019/12

    Ordered delivery & my drink wasn’t in the bag. I was able to ask the driver before he left if they gave it to him and his response was he would be right back ( I live 2min away). He has yet to return, I called the store & they provided no help, showed no concern, & was unprofessional! This is absolutely unacceptable and the store as well as the driver should have checked for accuracy of the order! I paid for the drink yet do not have it.

  262. Alan Baines 2019/11

    Quality food.

  263. James GIles 2019/11

    Great food

  264. Ralston Smith 2019/11

    Mehhhh

  265. Shyanne Jones 2019/11

    The guacamole? Dip and chips

  266. Nasir Enterprises Empowering Encouraging Educating 2019/11

    Pleasant good food service

  267. Reed Mack 2019/11

    STUPENDOUS FOOD I get the bowl every chance I get which is field trips!

  268. MARTIN CARRINGTON 2019/10

    Very nice service

  269. lanita Pollard 2019/10

    Good food

  270. Alex Voss 2019/10

    Fast and the food was good.

  271. James Hensley 2019/10

    You can not go wrong with Chipotle.

  272. Deepak Bapna 2019/10

    It’s clean, fast pick up service

  273. mari robinson 2019/10

    Good food but the food scares me

  274. Letra Thompson 2019/10

    I love the Kids Meal… Just not clean after a busy evening

  275. EDDIE MCCRAY 2019/10

    Great food as always! Service is good more often than not. It’s always funny when I order and say I want a chicken bowl with brown rice and no beans. When they get to the meat they ask so what kind of meat do you want?🤔 it never fails…. gotta love chipotle… fast, fresh and forgetful 🤣 …

  276. Gerardo Martinez 2019/09

    Muy buena comida las carnes deliciosas la ensalada fresca a my hija y Amy nos encanta #1

  277. Dometria Dixon 2019/09

    Fast service

  278. George Wade 2019/09

    Constantly good

  279. Levell Mccarthy 2019/09

    Who doesn’t like Chipotle??

  280. OLA BADARU 2019/09

    Awesome!

  281. Kenneth McMillian 2019/09

    Whites only the day I went

  282. Iteano Washington 2019/09

    Some rice, beans, guacamole, exceptional taste.

  283. Peter Bachman 2019/09

    Good taste but the food was lukewarm at best. I want hot food.

  284. jason K 2019/09

    Very inconsistent portions but we all deal with it because Chipotle is super delicious.

  285. Gabriella Uhazie 2019/09

    Employee literally turned my bowl upside down in the bag and it ended up leaking all over the takeout bag by the time I got home. Maybe… Don’t do that? Isn’t that like Chipotle 101?

  286. Bee R 2019/09

    Food is delicious per usual. However, do you know how difficult it is to change a wiggly infant on your lap, with diaper rash, because there isn’t a changing table!?!?

  287. Fee Bee 2019/09

    It was a little rushed because we came in around 830 and the people fixing the food were trying to move real fast so of you had multiple items to fix it was intense. Food was good as always and had enough for lunch tomorrow

  288. Smitty Smith 2019/08

    Outstanding

  289. karz money 2019/08

    No comment.

  290. Darin Dill 2019/08

    Excellent food

  291. ronnie battle 2019/08

    Whatever its ok!!!

  292. Keith Copal 2019/08

    Nothing was good about this place

  293. Monica Lisbeth Gutierrez 2019/08

    Great Service, Clean Establishment

  294. Pzlepiece 1 2019/08

    Good food for the price.

  295. Mz Emmie 2019/08

    Fresh food..good service…

  296. Desiraye Gray 2019/08

    Always fast and good food

  297. Lucretia Black 2019/08

    The rice was very greasy. The rest of toppings were great!

  298. Jai Dixon 2019/08

    They have there days when there fast and they have there days when the line is so long because there so slow but my food is always right and to a good proportion so I dont really complain

  299. Kimberly Delaney 2019/08

    Food was great! Chicken bowl, but eating area lacks cleanliness!! No one maintains the floors or tables. It was gross!.
    They really need to work on it.

  300. Pamela Roque 2019/07

    Muy rico

  301. liz swertfeger 2019/07

    Always good

  302. B. Ferguson 2019/07

    Love

  303. ARB Roof Reseal & Pressure Washing 2019/07

    Goooood!

  304. Michael Rawlings 2019/07

    Always filling and tasty

  305. John Wilkerson 2019/07

    Food could be warmer.

  306. Wudu Ygzaw 2019/07

    Fast service.Neat and inviting.

  307. Elaine Carter 2019/07

    Enjoyed the steak bowl.

  308. Nick P 2019/07

    Who doesn’t like chipotle?

  309. Tyson Lundy 2019/07

    The steak burrito is the best😉 …

  310. Mike Smith 2019/07

    Absolutely the best oh my God

  311. Deborah Hoff 2019/07

    Very busy but kept clean

  312. pedro lopz 2019/07

    Best Chipotle in Richmond hand’s down. The food was fresh and cooked to perfection

  313. Katora Timberlake Walker 2019/07

    OMG my daughter is pregnant and all I hear is Chipotle mommy. So we finally get there this morning and I am impressed I love the fresh grilled foods. Thanks Chipotle my daughter stomach is happy and so is mine!!😋 …

  314. heather drake 2019/07

    I was so excited when they opened this location. Just .04 miles from my house. I would frequent this restaurant at least once a week. I am sad to say since the beginning of the year their service is declining rapidly. I always order pick up and they used to have it waiting in a hot box so I could pick it up fresh. They have gotten rid of it and started placing the pick up orders on a metal rack IN THE LOBBY for anyone to grab and/or contaminate. Plus the food is cold even when you pick it up at the scheduled time, or it’s not ready at all. Picked up an order, was told to “look for my name” on the bags placed on the metal rack and when I left the store the entire bottom of the bag fell out from the food steaming inside a paper bag on a rack. All 5 meals were on the ground in the parking lot. Tonight I order pick up and my food is cold from sitting on their back counter and they added toppings I did not ask for. Wish they would get it together again, I love their food but hate their carelessness.

  315. Kwame Barlow 2019/06

    It was cool

  316. Ed Brenner 2019/06

    Good food fast

  317. John Raulerson 2019/06

    Food is A-One, just not enough places to sit and eat. Because of that I started going only once a month instead of every week

  318. GoldenLoaf 2019/06

    Not so sure of their taste anymore, but I guess it will work if you still love this place

  319. Mak Samad 2019/06

    Not impressed gave it 3 tries and they were all unpleasant. Sad part it’s 1.1 miles from my house. I drive past it usually to go to another chipotle. But had to stop there last time .

  320. Amanda willwerth 2019/06

    Have eaten here and the service is hit or miss. Either food and service is amazing or it sucks. Stale chips, inability to follow a web order, etc., other times it’s amazing. I would rather go to the ones closer to home but this one is on my way home.

  321. shannon brown 2019/06

    The food was so good, worth the wait

    reviews&photos

  322. Mac Star 2019/06

    Today 4/25/2019. I ordered beef. The male employee said “pork right” I replied beef! Beef!. When I began eating I realized he gave me pork! It is against my religion and I have not had it in 4 years! This is unacceptable! When I tried to get my money back the manager was acting like it was not a big deal. I ended up not getting money back and leaving the food there. If you can not eat pork due to your religion you know how much of a big deal this is.

  323. LaFon #Onherway Kinchen 2019/05

    Fresh food

  324. Shirley Goodrich 2019/05

    Good very good

  325. Keita Bugg 2019/05

    I love the guacamole from Chipotle.

  326. Latasha Davis 2019/05

    Great customer service

    reviews&photos

  327. ALTHEA HARISON 2019/05

    Food was good but guacamole priced too high.

  328. Tanya Daniels 2019/05

    Good food, but overpriced for the amount of food they put in the bowl and not enough chips in the bag…and what’s up with the $2 up charge for that small scoop of guacamole

  329. Nikki Chavis 2019/05

    Employees didn’t care about presentation. Just want to rush people out. …we ca see you behind the glasses!

  330. Thomas Solomon Sr 2019/05

    I’m in town from Az. I love Chipotle. It the ONLY fast food I eat. As always, this location was clean, friendly, nice helpings that tasted great. Five Star

  331. zeldaplayer09 2019/05

    I love the way the food taste. I prefer getting the steak bowl whenever I go there with my girlfriend. One thing that I never liked about chipotle is the amount of food for the price. They give you only a bit of meat and rice. Now for it costing so much and not including sides or even a drink, I sometimes think it’s a rip off. The building is small but at the same time it feels just right and is pretty clean. The service is pretty fast too.

  332. Rhonda Brehon 2019/04

    😋😋😋 …

  333. Kay Mcmanus 2019/04

    Great service and tasty organic meal.

  334. Shannon H 2019/04

    My dressing was thrown hard into my bag and leaked all over everything.

  335. aRticulateRich 2019/04

    They try to get you served quickly and it stays busy.

  336. Chanel Postell 2019/04

    Sign outside said no white rice, get inside waited around 13 min to hear it’s a 30 min wait for brown rice.

  337. rise of diamonds 2019/04

    My son love chipotle restaurant but is a little meat and we pay 8 dollars plus taxes

  338. Stephanie Lawson 2019/04

    So good. Haven’t decided between Qdoba and Chipotle…. I wish Chipotle had better nacho cheese sauce. It’s still pretty good though.

  339. Zachary Conti 2019/04

    5*s for the big ol’ fat burrito that stays together. -2* for the burnt tasting queso that seems to be the chipotle norm. +1* for fast service. -1* for making chips an add on. This is the true chipotle.

  340. Yussara Cano 2019/04

    The service is great these young people in charge really try their best. But this is the second time I have to wait for my online order to be ready. It was not a long wait and it really didn’t bothered me. What bothered me it was the quality of food I received after I waited. It seemed like they rushed on the preparation of the food.

  341. Yesenia Rodriguez 2019/03

    Muy bueno

  342. DeB Beamer 2019/03

    Awesome!!!

  343. Crystal Braxton 2019/03

    It was good

  344. Winfred Johnson 2019/03

    As usual

  345. steam rose 2019/03

    Clean store, friendly staff.

  346. Codey Martin 2019/03

    Who doesnt love chipotle

  347. Samuel Wesner 2019/03

    I love there chicken its so good

  348. Leslie P 2019/03

    To slow, don’t come here if you on ya lunch break cause they are super slow!!!!

  349. Letra Thompson-Webster 2019/03

    I enjoy Chipotle, but after a busy day there not enough staff to clean

  350. Michael Hammond 2019/03

    They had no beans, the staff was bickering and one staff member was super condescending to my partner for asking a question.

  351. Matt Green 2019/03

    Great service – Greeted with a Smile, Swift, and Generous with the portions… My 1st visit will frequent again

  352. Nick K 2019/03

    Consistently cold, sloppily made and rude staff. After ordering “tacos” this will be the last time going here.

  353. Veta Mora 2019/02

    Great

  354. Eric Woodson 2019/02

    Not bad and quick.

  355. WINSTON CLEMENT 2019/02

    Wife love your food

  356. Gabe Meeks 2019/02

    Tasty food, tasty price.

  357. Tiona Johnson 2019/02

    In and out less in than 4 mins. Tasty as always

  358. Ashlen Malmberg 2019/02

    Attitudes are garbage. Act like they can’t be bothered to do their job.

  359. Daniel Goodman 2019/02

    I love chipotle. Fast, easy, huge burrito that tastes delicious. Whats not to like

  360. Andre Young 2019/02

    The meats are grilled throughout the day. The veggies are freshly chopped. Really fast service and friendly staff. Te parking is easy to access and the are areas within the shipping center for overflow parking and large vehicles.

  361. Keisha Payton 2019/02

    Food is good. Customer service can be better sometimes. They try hard to get the orders right but sometimes they are rushing and overlook things like extras. Quality is important!

  362. Lamonie Dandridge 2019/01

    Stingy with the meat

  363. Steve Richardson 2019/01

    Nasty

  364. Dario yoval 2019/01

    It Was ok

  365. Christopher Del Bene 2019/01

    Coke machine is almost always out

  366. Angela Cooper 2019/01

    My food wasn’t good 🙁 …

  367. Jordan Alexander 2019/01

    Yummy Goodness taking place here!!! yummy stuff

  368. Michael Hagood 2019/01

    Great food, fast service

  369. C D 2019/01

    Healthy choices, fresh ingredients, fast moving line. Winner!

  370. Chris Miller 2019/01

    So you’re telling me that your online ordering is down, and instead of either A) shutting it down through the online ordering system; or B) calling the guest via the phone number that they supply you telling them that their order can’t be made; you instead allow the guest to drive through rush hour traffic to get to your store where you then proceed to tell the guest that they can get in line and pay for their food again if they want food? No no no. This is unacceptable. Especially when you are gonna turn around and say “If we make it, it is counted as a loss in our system.” That is NOT the guests problem. If you aren’t gonna have the courtesy to avoid this issue using two very available forms of communication, then it is now your responsibility to take a loss on this order to make sure your guest is treated right. You have lost two guests who visit your store 3-5 times a week, and as much as you will act like that isn’t a big deal, I can tell you for a fact that if this happened to any other guests today, they will feel the same way I do. If you can’t handle customer service, then you don’t deserve the customers.

  371. Jenelle S. 2018/12

    Horrible service from Huzaifa!

  372. Alma Yanira Martinez De Palucho 2018/12

    Me encanta todo lo que sirven en ese lugar

  373. Guadalupe Nieto 2018/12

    I love it

  374. Ernest Goodwyn 2018/12

    It’s Chipotle. What else needs to be said?

  375. Jeff Karow 2018/12

    Over priced Mexican food

  376. Brown Stephanie 2018/12

    Wasn’t happy with the red beans today

  377. Steve Waddell 2018/12

    Who doesn’t love chipotle!?

  378. Ronalyn Brown 2018/12

    I just love Chipotle!! Always a pleasure, always satisfied

  379. Christine Mosconi 2018/12

    One of my favorite places. Great food and service.

  380. Able Security Plus Inc. Captain Darden 2018/12

    Thanks Chipotle Mexican Grill, We Loved the Food that was prepared for our work Crew At Able Security Plus Inc..

  381. Dawn 2018/12

    This location is the worse..it use to be my favorite. They are slow, always gotta wait for something and the lobby and serving area is always dirty.

  382. C R 2018/12

    The food was very good, as usual. I only gave 3 stars because some of the people on the line shouldn’t be dealing with customers.

  383. En Esstah 2018/12

    This restaurant is not great in and of itself but it succeeds in what it offers. The food, service, and inside area are consistent and standard, which is good in a franchise fast food restaurant. I do not eat here weekly but when the itch for a solid, filling, and satisfying meal comes around this is a good place to go. I will keep this location on my list of options.

  384. EK G 2018/12

    Very clean and organized. The food came out as the previous dishes where getting low. Each person had a specific job.

    The only thing I would say is the cashier needs to stay on the register. As my bowl topper left to get something from the kitchen the cashier who was wearing gloves decided after she took the money from the previous customer that she would jump in and help. I politely asked her not too, even though it was just the top to my bowl… food was dangling out from the sides. She looked shocked and upset but not my concern… she didn’t see it the way I did.

    All in all the food was awesome!

  385. sea8boys9 2018/11

    Love the food. Nice place and friendly staff.

  386. Patricia Louis 2018/10

    Perfect Burrito every time !
    😍 …

  387. Cameron Reeves 2018/10

    I love chipotle a lot , but I’m just stuck on how i applied there then got an interview was told I’ll be called back and wasn’t , called several times to speak to the manager was put on hold for 20 minutes then hung up and called back and then the hiring manager picked up and hung up in my face when i was explaining my question (i literally heard the phone slam down before it hung up ) .. one time i called someone sucked there teeth.. so I’m just gonna not go here .. it’s my honest opinion about this place .. i love this place and the people seemed really really nice but they can be nasty when need be .. I’ll just find a different work place . :/

  388. Tashima Jones 2018/09

    I love Chipotle

  389. Ronnie Gordon II 2018/09

    Always good!

  390. Dawn Cotman 2018/09

    The food real good and the people look e ar

  391. Alecia Brooks 2018/09

    Act like they’re scared to put meat on ur order..i order extra and it’s basically like getting reg amount of meat!! Irritates the he’ll out me.

  392. Piero Vasquez 2018/09

    The Club soda was under Sprite. There was no water. No lemonade either. they gave me 5 pieces of chicken and lastly, the food wasn’t seasoned. One of the worst chipotle experiences of my lifetime. Maryland chipotle is better.

  393. Ashley H 2018/09

    Tonight I went to this chipotle location right before it was closing. They didn’t have chicken because it was all gone and who is going to cook for one person? Which I totally understand. The young lady making my burrito bowl and rung me up was literally the definition of great customer service! Thumbs up to the hiring manager that hired Thalia.

  394. Joshua Moore 2018/08

    I eat here about once a week. It’s the best you can get (unless you goto Pepe’s).

  395. Cindy Lewis 2018/08

    Quesadillas taste like crp…you ould think a mexican store would make a good one….they don’t.

  396. Jawad Bhatti 2018/08

    This was one of the WORST experiences I have ever had here. The line took extremely long, then once I was at the end of the line where they wrap my burrito, I was told that they can no longer stir your food in the tortilla with a fork or knife? So I’m sitting here trying to enjoy my lunch as I;’m getting huge mouth fulls of sour cream and no meat. Extremely disappointed.

  397. Gypsy “Gypsy aka cookie” Luck 2018/07

    Food made me sick never again

  398. Nick Valentine 2018/07

    Mismanaged. Plenty people working still took forever

  399. Mister Sir 2018/07

    Fresh ingredients and friendly staff, the iced tea wasn’t stale either

  400. Artur 2018/06

    Exelent

  401. Tony Hochstetler 2018/06

    Super fast and awesome

  402. Sherri Eubank 2018/06

    Love getting my bowl there of pulled beef

  403. Andrew Welker 2018/06

    trash facility. put meat in my vegetarian friends bowl and didnt apologize. i asked for hard tacos and the dude just walked to the back and came out 5min later and started talking to his coworker and didnt acknowledge me again and someone else had to come help us. its pretty ghetto there as well

  404. Jefferson Guzman 2018/05

    Es un muy buen restaurante de comida mexicana.

  405. Matt Kreitz 2018/05

    Always a great place.

  406. Dwayne Bennett 2018/05

    Food is always good!

  407. Shannon Strait 2018/05

    Always my favorite fast food joint.

  408. Steve Komljenovich 2018/04

    Stay away

  409. Toni Roberson 2018/04

    I will travel extra to visit this particular store! The staff & especially the manager will go the extra mile to be friendly.

  410. Eddie Gebhard 2018/03

    Great well known fast casual mexican food. A little pricey is the only reason not 5 stars. Massive burritos! Bowls are great as well! My son Junior loves this place. Get the steak. Not a big fan of the chicken.

  411. A. T. L. Wright 2018/02

    Awesome

  412. Noel Santana 2018/02

    The food was cold and the lady placing the food in the bowl was in such a hurry she made a mess. Other than that it was fine.

  413. Shazia Hashmi 2018/01

    Good

  414. Ryan Brooks 2018/01

    Fast service and clean dining area and bathrooms!

  415. Cody Halsey 2018/01

    Depending on the day this is my favorite spot to eat! Very flavourful! I wish the staff was more friendly
    And engaging!!!

  416. Angela hopkins (Big Ang) 2017/12

    Great food

  417. Bryan Bueso 2017/12

    I recommend this place 💯 …

  418. G Carrillo 2017/12

    Good food made fresh daily.
    Great menu.

  419. Cody Birkoski 2017/12

    Who doesn’t love Chipotle? The guy gave some generous scoops of chicken too.

  420. Christopher Bayonet 2017/11

    Good food though the music was a bit too loud. (And i am a bit hard of hearing so that is saying a lot)

  421. P Nguyen 2017/11

    Line was short and moved quickly. However, the staff seemed a bit unfriendly. The area was clean and tidy

  422. Michelle Johnson 2017/10

    Great food

  423. Nick D 2017/10

    Favorite fast food.

  424. Linda 2017/10

    the worst Chipotle place i ever visit!!!

  425. Taynia Yeboah 2017/10

    They shake the spoon! 😡and i like a lot of rice & meat! …

  426. Aaron Rowe 2017/10

    Not bad. It’s a normal chipotle. Bad part is just how difficult it is to get to from midlothian trnpk and the rundown shopping center it’s in.

  427. tracye woodley 2017/10

    Sitting here right now waiting for an order that was place online at 9pm. The girl working the register told me that she doesn’t know what happened because she doesn’t prepare the orders. She simply walked away and continued to wait on customers that were walking in. Makes no sense at all to even bother ordering online. Complete waste of time.

  428. Michaela Banks 2017/10

    I work right across the street from chipotle and the team is awesome every time I go inside! They move the line along quickly so I can get back into work quickly! The manager, Nicki is so amazing! She is doing an awesome job with the team!

  429. Dia 2017/09

    The food was pretty good. Please don’t assume your customers don’t speak Spanish. Por que habla en Espanol and then proceeds to whole conversation in Spanish.

  430. Lisa Price 2017/09

    Food was good but the line came to a complete stop while they refilled several trays….Soda, Napkins and Condiments area was very messy as well as outside table…I know Chipotle can do better.

  431. Patrick Donovan 2017/08

    Good place, little small for eating in

  432. Ryan Olson 2017/08

    Bowls are life! This Chipotle had the best chicken and one of the fastest moving lines I’ve been in.

  433. Monica Tolson 2017/08

    Horrible customer service , horrible managers. Found hair wrapped in my burrito talked to the manager and she didn’t offer me and as an compensation.. instead rolled her eyes and said it was probably mine. Like excuse me?! I’m never going back to that location.. just disgusting!

  434. jay hawthorne 2017/08

    I went on Saturday, the guacamole was horrible. Talked with Mgr, she said come back & get a free meal. On Sunday the rice was watered down and mushy. It seems they are definitely not serving fresh food. If you are concerned about food poisoning, do not go to this location. I never will.

  435. Franck Massif 2017/06

    The food is great

  436. Daniella Pearson-White 2017/06

    Good and Quick

  437. Gloria Scruggs 2017/06

    I Love The Food Been Going There 3 Times A Week For A Month. We Just Left There.

  438. Ryan Williams 2017/06

    Orders and never ready when they are supposed to be, even waited an hour past the “selected time” on one occasion, and they were still incorrect. Head down the street to the Chipotle near the Chesterfield Towne Center, it will take less time.

  439. Victor Nunez 2017/05

    Good vibe

  440. Becky Hapeman 2017/05

    Slow service when there is a special but otherwise good.

  441. Ebony jackson 2017/05

    Worst tasting food ever ! We got 2 steak bowls and 80% of the meat was fat. We are very disappointed probably wont go back.

  442. Karen Ventura 2017/05

    For starters the wait in the line was way too long compared to other Chipotle’s I’ve visited. When I finally got to the front to order they were more worried about a To Go order versus what I had to order. They took a while arguing about the order and then finally started taking my order. The station where you get sour cream and all that type of stuff was DISGUSTING! The girl in charge of putting on the toppings was putting them on carelessly and was making a mess. Hopefully next time I visit this store they will be more efficient at their job.

  443. Katrina Harris 2017/04

    Service is just ok

  444. Joseph Simpkins 2017/04

    Conveniently located. Lines usually move fast.

  445. Kevin Olidan 2017/04

    Great fresh food and friendly staff. It does get busy at lunch and dinner but worth the wait and fast service.

  446. Agent Of Change 2017/03

    This may be the worst Chipotle yet, something is always wrong with my order, the last time my rice wasn’t done and the sour cream was bad.

  447. Jonathan Dickerson 2017/03

    Sitting here in line. Employees talking about picking up customers instead of helping us. Gentleman in front of us had to asked to be helped by one of the 4 workers talking on the line. 2 workers yelling across location to co worker about “this Spanish chick” and the things they would like to do to her. Pretty awful experience.

  448. Vera Green-Mines 2017/02

    My order was incorrect

  449. Karel Jenkins 2017/02

    Worst Chipotle ever, something is always wrong with my order when I go here weather is undone rice bad sour cream or uncooked food

  450. Thomas Fowler 2017/02

    The service at this Chipotle is so slow it’s pathetic, and it’s not even that they’re spending the time to make a quality burrito or bowl, they’re just slow. And not as serious but the lack of English spoken here is a little annoying.

  451. Johnny Rodriguez 2017/01

    Good food

  452. B. Moody 2017/01

    It may have been the time of night or day, but front counter staff seemed a bit lackadaisical or oblivious at times throughout order and customer service.

  453. Eric McGrane 2016/12

    always great food

  454. Nicholas Austin (Nick) 2016/12

    Healthy and a great value!

  455. Scott Berglund 2016/12

    new queso sauce is a little blah

  456. Vernia Hill 2016/12

    It was awful im not going back

  457. forgivenmog7 2016/12

    Good service walk in. DO NOT ORDER ONLINE. THEY WILL FORGET ABOUT YOUR ORDER.

  458. David Griggs 2016/11

    This location really makes chicken taste good and they don’t overcook the steak.

  459. High InternationalBitteringUnits 2016/10

    spicy tomatillo sauce you my best friend

  460. John D. 2016/09

    Awesome… Great burritos! Huge portions.

  461. Edgar Hernandez 2016/08

    Great food and fast service. I come here almost every other Sunday with a large group and we all get our food within minutes and the price is great as well.

  462. Natalie Moore 2016/08

    The two girls that were serving us were absolutely terrible. This one girl left us waiting for 10 minutes before serving us. The other one further down the line looked like she ABSOLUTELY hated her job. They were sloppy, inconsiderate, and horrible at customer service. I will refuse service from them again

  463. Gabriel Duke 2016/06

    One of the good ones

  464. Ciara 2016/06

    I LOVE CHIPOTLE!
    CHIPOTLE IS MY LIFE!!!!!

  465. Bret Unbehagen 2016/06

    Like always Chipotle is good.

  466. Olga Sanchez 2016/05

    Every time I come to this specific Chipotle the food does not taste the same as the other ones, my burrito is not well rolled! Needs a lots of improvement!!!

  467. Roslyn Andersonsmith 2016/05

    I came in on March 11, brought 2 bowls and my brown rice was not done..this makes the 3rd time this has happened…I will not be back to this location. .and I love Chipotle..

  468. Jeff K 2016/04

    Love the food & prices

  469. Matthew Peters 2016/01

    Good service and awesome better than fast food Mexican.

  470. Donnie Purvis 2015/10

    Cheap with the meat.
    #MoreFoodPlease
    #GoodFoodThough
    #AndTheFoodBeCold

  471. Janet Tunstall-Taylor 2015/07

    Love going here for lunch great service.

  472. Daniel Heffner 2015/03

    Well, it’s Chipotle, so the food is good. But the service is sooooooo sssslllllooooowwwww. I could be the only person in line, and it will take 10 minutes to get through. If it’s the dinner rush, and you’re in a hurry, go to Qdoba across the street.

  473. King Dion 2015/02

    It’s chipotle, the only restraunt I’m know that can give you a consistent experience no matter the location

  474. jami vow 2014/12

    Placed order online food was made perfectly

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