Chipotle Mexican Grill

Google Rating:2.9

Chipotle Mexican Grill
2.3 based on 255 reviews
  1. Kevin DeAvies 2023/12

    I immediately walked out after seeing three employees standing around the dirtiest Chipotle I have ever been in, then was told they were out of numerous items… That was the absolute most disgusting make line I have ever seen anywhere and for no reason… No customers, clearly had been empty for a long time, staff was slow and rude… I’ll never go in again
    Food: 1
    Service: 1
    Atmosphere: 1

  2. Ann Kramer 2023/12

    With no one in line to be served, there were 3 employees behind the counter socializing while the serving area was a mess. No attempt to clean up which turned my stomach. In addition, another employee was chopping chicken on a very dirty area. Trash on the floor behind the counter and in the kitchen area as well around the dining area. A total mess. We have carry out a couple times a month but we will not be returning. Plenty of employees…no shortage of that this evening.
    Price per person
    $20–30
    Food: 4
    Service: 1
    Atmosphere: 1
    Recommended dishes
    Burrito, Salad, Burrito Bowl
    Recommendation for vegetarians
    Would not recommend
    Vegetarian options
    Did not come to this site to write about vegetarian options.

  3. Ryan Norton 2023/11

    I know the employees are underpaid and overworked, so I try to sympathize, but some of them at this location just don’t even try. I was the only person in line and it still was over 10 minutes for a bowl because they took forever to find more cheese in the back and then left me standing at the register. On top of that, this location is the dirtiest I’ve ever seen. The only benefit was I got good portion sizes.
    Food: 3
    Service: 1
    Atmosphere: 1

  4. Jeremy Knappe 2023/11

    No complaints, good restaurant
    Food: 5
    Service: 5
    Atmosphere: 5

  5. Ben English 2023/11

    Two weeks in a row, prior to 2:00 pm I placed an order for two meals for pickup at 6:00. When I arrived, not only was the food not ready for pick-up, they had no idea what had happened to my order.
    Most recently, when I arrived there were about 4 other people having the same experience I had. The staff was remarkably unhelpful and unapologetic. When I finally got the food and took it home, it was the wrong order. I surrender – no more.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $50–100
    Food: 4
    Service: 1
    Atmosphere: 2

  6. Jay 2023/10

    2 different online orders, both got the same wrong order.
    Food: 1
    Service: 1
    Atmosphere: 1

  7. Art DeMario 2023/10

    Thanks for the last minute service. Caught them just before closing time and they set us up with burritos to go. Much appreciated!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Burrito

  8. Derek Groome 2023/10

    The new guy gave way less food than usual. Like 30% less. And way too much salsa. I said light. Then the burrito wasn’t wrapped tightly or else it would have looked like a taquito, so it just came apart when I ate it. Messies and smallest burrito ever. And I go there once a week. Normally they are great. Hopefully I’ll be able to correct this to a 4 ⭐review
    Service
    Take out
    Price per person
    $10–20
    Food: 3
    Service: 3
    Atmosphere: 4

  9. Mike Daniels 2023/09

    Always awesome!

  10. Corey Samuel 2023/09

    This Chipotle has the worst chips period! They are always stale and chewy. Almost seems like the chips are frozen, then pull out to thaw the day of sale. Everything else is good but beware of their awful chips.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 4
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Pieces of Steak, Burrito, Burrito Bowl

  11. Michael Hannell 2023/08

    This chipotle is terrible about panhandlers outside the restaurant. You can’t even get out of your vehicle before you are approached and they stand in front of the store and ask for stuff. The staff does nothing about it. Especially since it’s private property all they have to do is tell them to leave.
    Food: 3
    Service: 3
    Atmosphere: 1

  12. Connor Bleakley 2023/08

    I stopped going to this Chipotle after over a year of disappointing experiences. They are out of at least one (if not more) ingredients about 90% of the time. The service is also frustrating because you can stand in line alone and be ignored while they make online orders in front of you. Out of the last ten times I’ve been here, I probably turned around and went somewhere else eight times because I either couldn’t get served or they were out of a major ingredient.
    Food: 1
    Service: 2
    Atmosphere: 5

  13. Nathan Knouse 2023/08

    Worst chipotle in the Richmond area. Avoid at all costs.
    Food: 1
    Service: 1
    Atmosphere: 1

  14. Nathaniel Obinwa III 2023/07

    Barely any meat in my bowl so I had to order double- the manager must be telling them to go light on purpose because this is the second time this has happened at this location. Don’t order online or you’ll get next to nothing. They also put the beans on opposite ends of my bowl instead of letting it spread evenly from the middle. Dirty cutlery, no sauces. I at least got a free guac, so two stars instead of 1.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Recommended dishes
    Burrito Bowl

  15. Michael McDermid 2023/07

    Easily the worst Chipotle I have ever been to. I’ve been to this location a few times because of its proximity to my house. They seem to always be out of something. Today they were out of fajita veggies, black beans, al pastor chicken, and lettuce. When I asked how long before more veggies would be ready, the response was “idk probably 20 minutes or so”. No one was cooking in the back… If “We Don’t Care” was a restaurant, it would be this Chipotle. Do better!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 1
    Service: 2
    Atmosphere: 2

  16. Katie Smith 2023/07

    I ordered guacamole for my bowl and this is what I got.
    Service
    Take out
    Price per person
    $10–20
    Food: 1
    Service: 3
    Atmosphere: 3

    reviews&photos

  17. Ashley Swank 2023/07

    This location needs to be closed. Or they should fire the entire staff and rehire better people. I ordered a burrito through doordash and asked for corn salsa, they made it with spicy salsa instead. I don’t like spicy food so I had to throw my whole burrito away. My boyfriend ordered a chicken bowl and they sent a chicken quesadilla…. Also it looked like it had been sitting out for a couple hours. Luckily door dash gave me my money back.. but y’all need to do better.
    Service
    Delivery
    Food: 1
    Service: 1

  18. Kelsey Barger 2023/06

    They might as well close this location. They don’t have ingredients and everyone’s so miserable.
    Service
    Take out

  19. Andrew T 2023/06

    It seems there is a competition in Richmond to see which chipotle can suck the worst and they’re all winning. This one is consistently bad. Ordering online is pointless, there’s no management present ever, they’re ALWAYS out of something, usually multiple items. It’s probably better for me to drive all the way to short pump for chipotle than risk the terrible service here.
    Service
    Take out
    Price per person
    $10–20

  20. Ana Gonzalez 2023/06

    La señora puso solo la mitad de la cucharada indicada de pollo. 😒
    De lo demás estuvo bien . Buen lugar ,buen ambiente. Solo esa es mi observación. …

  21. Mia Jones 2023/05

    This is the worst Chipotle I’ve ever had the misfortune of ordering from. I used to eat here a lot and it was always good, but lately every time i come they are out of several ingredients. I also ordered queso and chips and they gave me the tiniest little bit of queso. It didn’t even fill up the ramekin. I only had enough for like 5 chips. And the chips were stale. Go to a different location.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Delivery: Yes
    Curbside pickup: Not sure

  22. Winston Carlyle 2023/05

    This place blows! Dirty, trash overflowing from the garbage cans, service terrible ! Is there a manager? If so they aren’t doing their job that was my last dollar spent at that location
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  23. Myke Metzger 2023/05

    I don’t know why I keep giving this place a chance expecting it to get better. The quality of the servings is awful, the attentiveness and level of care from the staff is pitiful, the pick up orders are always at least a minimum of 15 minutes late, and this place just overall is completely disappointing. It’s a franchise, so I get it. Nobody that works here cares about the place and they’re here for a paycheck. But where is the management, quality control, oversight and accountability? I just don’t understand.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  24. Terra Etienne 2023/05

    I have never had a fully complete order here. I just walked in and ordered a bowl with chicken. the bowl is chicken less. the place is disgusting. idk who runs this but y’all need to pay your people so they can function well enough to put ingredients into a bowl.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

    reviews&photos

  25. Samantha Bryanne 2023/05

    Would you like to play dinner for your family roulette? Generally a passable location, but every fourth time you order there, they will be in such a state of chaos and lack of direction that two exhausted employees are dealing with walk in orders while utterly ignoring any carry out. They’ll still mark it as available, and if you try to talk to anyone they will just outright ignore you. I can’t blame them. If I had management like what they must be suffering through, I would be in survival mode too. Turn off mobile orders when you don’t have enough people to handle them, and when it gets busy roll up your sleeves and help your employees. Otherwise, please put this store out of its misery and close it.

  26. Shannon Duffy 2023/05

    If you’d like to be stared at by employees for 5+ minutes before they’ll acknowledge you, then get rudely spoken to, wait at least 10 minutes past the ready time of your online order, and wind up with chunks of CHICKEN in your PLANT-BASED bowl, this is 100% the place for you.
    I gave this location so many chances and understand they are understaffed, but the meat in a plant-based bowl is a deal breaker.

  27. Keith Parkin 2023/04

    I just had a terrible experience at this chipotle in Carytown. The meat portion was a half of a scoop, the chips were soggy I didn’t know until after I left. What happened with this place? This used to be a decent place. I won’t be going back
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  28. Kennedy Carey 2023/04

    Truly one of the worst chipotles I’ve ever been to. They run out of ingredients more than any establishment I’ve ever been to. I don’t think I’ve ever given a 1 star review. But this is not an exaggeration.

  29. Bonnie McDermott 2023/03

    Several times this location has missed my bowl toppings as well as sides. Would not recommend ordering from this location, AT ALL!!
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $10–20

  30. David Whitney 2023/03

    Service sucks most of the time

  31. Alex Radick 2023/03

    Don’t bother going to this location, you’re better off taking a drive to broad street. You won’t get what you order and you’ll get half of whatever it is they do put in your bag.

  32. David 2023/03

    Cannot stress enough how much you should avoid this location. At least 1/3 of the ingredients are missing every day (I don’t know if this location ever even stocks fajita veggies). Take out ordered through the app won’t be ready until 30-60 minutes after the promised time. Inside of the restaurant is filthy as well.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  33. Aaron French 2023/03

    Is this the worst Chipotle in the country? Maybe. Do I go here every weekend? Yes.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  34. christmas morton 2023/02

    Food is always too salty, rice is hard like it’s not cooked all the way. The manager argued with me about how he cooked the rice and basically told me I was lying about my rice being hard in my bowl

  35. Jules Dubois 2023/02

    Really awesome but out of almost everything when we went. Service was great
    Food: 5
    Service: 5
    Atmosphere: 5

  36. David Schandler 2023/02

    The prep counter was disgusting and they overcharged me for my meal. They said they corrected it but that is not what is showing on my credit card. The people working behind the counter did not appear to like each other or work well together. The food tasted like it was sitting out for hours. The rice was hard. Will never eat at this location again. Hopefully I can get my credit card charge adjusted but I am not holding my breath as they don’t answer the phone. I have eaten at Chipotle around the country and without a doubt, this is the WORST one I have ever eaten at.
    Food: 1
    Service: 1
    Atmosphere: 1

  37. J M 2023/02

    bad stringy steak and unfriendly employees

  38. Aesha Amin 2023/02

    I used to love chipotle but it’s actually the WORST in this location and all of Richmond. They are always out of something! Today I went at 6 pm, before dinner time and they were out of lettuce, fajita, and corn. I literally don’t understand why, it’s so easy to restock lettuce. You don’t even have to prep a tiny bit. Never ever going to chipotle again. I was walking back and the soggy bowl leaked and my bag broke. The chipotle spilled all over the street. Worst experience of my life.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10

  39. Emma Schramm 2023/01

    Love chipotle but the service at this location sucks

  40. amber burkhardt 2023/01

    Worst Chipotle I’ve ever been to in My Life. They are always out of ingredients, including not being able to make a quesadilla. I have not been there once within the last few years where they actually have everything on the menu. Ridiculous considering Chipotle has a very small menu to begin with. I really like going to Chipotle but unfortunately this is by far the closest one to where I live so now I just don’t eat Chipotle anymore.

  41. Leigh Hall 2023/01

    Did an Uber eats order and half of the ingredients I asked for weren’t in my burrito. I would rather you let me know then just send out an order with missing toppings.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $20–30

  42. Charles Lonigro 2023/01

    Management has to be an absolute joke here. No one is doing inventory properly. Never used to be this bad. Ordering online and picking up is like rolling the dice. Out of chips 3 times in a row and they don’t even tell you, just plop the bag up there. You want a refund, go in the app. Out of queso, refund?, go in the app. Out of guacamole, go to the app. Tired of going to the app and speaking with Pepper how about just say out of stock on the item selection screen. Or just go to pick up inventory or borrow it from another store until the truck comes. Come on guys.

  43. Jake Miranda 2023/01

    This place is pathetic. Put in a mobile order for 8:00, get there at 7:55 and sit there for half an hour while 15+ walk ins get in and out. Then when I finally get my food they hand it to me with the guac I ordered but not the chips with out saying anything. So when I ask for chips they tell me to go to their website to get a refund. Also watched the red haired girl not even wrap this guys burrito, just balled it up with all the stuff falling out and packed it in like 6 pieces of tin foil lol. SAVE YOUR TIME AND MONEY

  44. Kate Krause 2023/01

    Give the employee running the line this afternoon a raise or at least a big holiday bonus. He was friendly and focused and great with the proportions of ingredients.

    Also everything looks great today. I usually don’t get fajita veggies but they were fresh and delicious. Might have been the best burrito I’ve had from chipotle.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Burrito

  45. kenneth jarrell 2023/01

    Done with this location!!! They used to be top notch, I went there all the time with great service. Apparently the manager must have changed or something months ago.

    I went to this location about a month or so ago and I was told after driving 8 miles that “we are taking online orders for pickup only” … so I was done with them for a while. Just went back today (12/15/22). They open at 10:45, I walk in at 10:55 I’m the first customer and no other customers. Pretty much get ignored by the employee cutting chicken for about 3 minutes or so. He finally tells me it will be 10 to 15 minutes before they are ready to serve.

    I have always went there when they open as I get an early lunch. Used to excellent service but those days are gone.
    Service: 1

  46. Patrick Robinson 2022/12

    DO NOT GO HERE! Food is cold and somehow gross as if they didn’t get the same ingredients as a normal chipotle would. Also they take forever.

  47. Patrick Mason 2022/11

    This location regularly under-portions food on online and in-person orders. I don’t do online orders anymore because of how many times I’ve gotten half-filled bowls.

  48. David Seibert 2022/11

    They advertise that they are open at 10:45, but often when you get there at 10:45 they tell you they can’t serve you food until 11 or later.

  49. Patrick Shott 2022/11

    I arrived at 8 pm, they close at 10 pm. They only had rice, beans, and some meats, and that was it. Not even chips. Either management has no concept of inventory management or they were too lazy to even cut lettuce.
    Service
    Take out
    Meal type
    Dinner

  50. Hollie Marsh 2022/11

    Been here only a couple times and every time I come they are out of multiple ingredients. EVERY TIME. I will be going out of my way to go to a better, more equipped chipotle.

  51. Ben Nelson 2022/11

    One of the worst General Managers of a store I’ve seen at a Chipotle – I watched while ordering food in this location, the GM leave complete order after orders just sitting in the back not being delivered to those who are waiting. At one point he had about 15 ready to go meals in the back, and every single person who ordered to go online had been waiting in front, some for up to 30 minutes. How about you bring the food out & move it 10 feet when it’s done, or at an interval of not every 15 meals, so you’re customers feel like you actually value their time, which isn’t the case for this GM

  52. Zachary Kelly 2022/10

    Never have any ingredients?

  53. Marek 2022/10

    Check your online orders, skimp central, save yourself the trouble and go to CAVA, they at least know what double chicken means.

  54. Emily Sayles 2022/10

    Always out of half the ingredients, mini portions for online ordering and they literally ignore what you tell them when you order in person.
    Price per person
    $10–20

  55. Leo Kup 2022/10

    Almost all locations are getting extremely bad when it come to service and cleanliness so this location is no exception. I used to like getting food from Chipotle but last couple of years locations are looking disgusting and employees are filthy on many occasions. I wonder do they have anyone supervising people serving food ? Everything looks unsanitary to me

  56. Ben Sudol 2022/09

    Just an awful location… So bad it almost feels like a chipotle knock off.

  57. Kathleen Griffith 2022/09

    Worst of all time. They literally don’t know how to make anything and every time items are missing form order. This chipotle is a joke.

  58. Christian F. 2022/09

    They’re going to be out of at least two things. Management is clearly not handling inventory well. Supply chain too I guess? Staffing is a major issue but that’s everywhere. That being said this chipotle is still way better than the other one that constantly closes hours early. A couple of these new employees have a major attitude problem and practically seemed offended when I came in for a burrito. Just glad they have employees now. Realistically this is a very mid range C-tier chipotle but they get the job done so you should still go.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  59. Samreen Manj 2022/08

    Horrible and slow service. Had to fight our way to get our order because they wouldn’t listen to anything we said

  60. Nicole Gray 2022/08

    i have never reviewed a place before, but this place sucks so bad i figured i should. do not come here, they are so slow and the place is dirty. save yourself the time and money.

  61. Davontae Goode 2022/08

    Worse chipotle in the area. This location always run out of ingredients and give the smallest portions. Try another location!

  62. Joe Strunck 2022/08

    Unfortunately they skimp on ingredients all the time. I just opened my to go bowl and it has about half as much as you usually expect. If I’m paying full/inflated prices I expect to get more than 450 calories

  63. Avery Ashe 2022/07

    How is this location always out of essential components?
    Service
    Take out
    Meal type
    Other
    Price per person
    $20–30

  64. Alec Lichtenstein 2022/07

    How does a buritto place not have tortillas

  65. Eric Koehler 2022/07

    Poorly managed location…sold out of many items and apathetic staff.

  66. Ben Sale 2022/07

    They never have anything. They service isn’t very good either. I’m always going to the Willow lawn store bc this place is that bad

  67. Javier Echavarria 2022/07

    The rice and pinto beans were undercooked and the chicken was dry and no flavor. Pretty shocked how bad this Chipotle tasted.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  68. Jacob Oliver 2022/07

    Chipotle has steadily become one of the worst restaurants in the area. Constantly out of basic items like chips and corn salsa, staff is clueless and not friendly, and restaurant is ALWAYS dirty. It’s a shame because chipotle used to be good food with good service.

  69. Samuel Higgins 2022/07

    Tonight I went in to get a chicken bowl and the manager or shift leader was awful. She was rudely micromanaging her employees to the point the messed up my order when I ordered a double chicken and only got regular and they barely put any Queso and sour cream in there WHICH I PAY EXTRA FOR!!! My bowl was a lot smaller than most stores! Do not be so rude to your employees to point that it messes up my order, micromanaging will get you nowhere. The employees were doing a great job and were very patient with me.

  70. Joe Vargo 2022/06

    This Chipotle is ALWAYS out of ingredients
    Food: 3
    Service: 2
    Atmosphere: 3

  71. Prunella Ditchdigger 2022/06

    How are they ALWAYS out of guacamole and fajita vegetables? Why isn’t is disabled in online ordering? They keep sending me a bean and rice burrito with a couple kernels of corn. I don’t think there’s any cheese in this either, just beans and wet rice.

  72. RJ Lucas 2022/06

    Pretty much always out of some item. It’s a small miracle to be able to order what you actually want.

    Ex: Missing chips, carnitas, fajitas, corn, and sour cream today. How? It’s next to a grocery store…
    Food: 3
    Service: 1
    Atmosphere: 1

  73. Daniel Coakley 2022/06

    Why do I keep hurting myself this way? I order ahead and show up on time when it says my order will be ready. Maybe later. The store is pretty much empty. My order isn’t ready. I watch people walk in, go through the line, and leave with their food before my order, which was placed 15+ minutes earlier, is ready. Chipotle, I want to love you, but this is ridiculous.

  74. Felisha J 2022/06

    My husband went on to pick up our food last night (Carytown) 1.3.22 about 7 something and witnessed the heavy set Spanish chic cussing under her mask about a customer that was ahead of my husband. Also ,he said the same female was so frustrated and aggressive and made another customer uncomfortable. I ordered online because that’s the only way they were accepting orders. Well, when my husband got home, my bowl was missing ingredients that they didn’t make him aware of (considering our order wasn’t complete when he got there). Not to mention, my chicken was burnt 🤢.
    I get it, people are shorthanded, tired and frustrated. But you still have to be respectful of others. Don’t use this pandemic to be an a’hole.

  75. Alan Duckworth 2022/06

    There is never a visit to this disaster of a location that does not have a problem. Today, my food was 25 minutes late, the employees don’t care about the customers and when another customer asked for the manager, he refused to come out and hid in the back. This location is so bad, it makes me suspicious of other Chipotles.

  76. Tyler Marrone 2022/06

    You can do better anywhere else than this chipotle. The customer service is terrible, and they are constantly out of key ingredients. I just went to pick up an order, and while waiting for my 15 min late order they threw out the lettuce in the store since it was “not up to chipotle standards”, yet they were fine with serving it to me. When asked to remake the food, was informed they were out of other ingredients that were supposed to be in my meal. The manager on duty refused to speak to me since she was “too busy”. They obviously do not care about food standards or their customers.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10

  77. JT 2022/06

    Choose a different location!!!

    Recently there is one person working the line, one doing online orders in the back and one doing food prep, making line wait times insane. Usually there is a line to the door. They are understaffed, which makes you feel bad for the employees. This Chipotle is in one of the busiest areas in Richmond (Carytown) and consistently they are out of key ingredients. I’ve gone twice this week and each time they have been out of chicken. Yesterday (7pm) I waited in a 5 person line for 30+ minutes, to be told they were out of chicken when it was my turn to order. I left and figured out different dinner plans, like I had a few days prior.
    A couple of people had already walked out because they were out of many ingredients. If you order ahead, beware, the portion sizes are very small.

    I typically love Chipotle because it’s a place I can order food that meets the needs of my dietary restrictions. This Chipotle is very unreliable. It’s a couple miles away, but if you want a better experience, go to the Willow Lawn location.

  78. Griffin Derrick 2022/05

    If they turn the music down I then can be heard say stop that’s enough look at you like you said something wrong then just walk off

  79. Michael Lantz 2022/05

    The most unorganized Chipotle in Richmond . Constantly out of items and seemingly short staffed

  80. MarkT 2022/05

    Same issues as most other reviews, not enough staff available at peek hours. Nothing against the working staff as they were working hard. This place needs new management. If you’re short staffed, then guess what? Get in line and help out.
    Meal type
    Lunch
    Price per person
    $10–20

  81. Khadijah Scott 2022/05

    From Duwan , I worked for this place . Not only do they over work you they’ll fire you just because they dont like you or found someone they like more. Dillon, and Darnell 2 of the most useless and strange managers ever. Corporate isn’t better either . Managers used to say the corporate girl ” shirice” was sleeping with employees. They’d rather keep toxic non working staff because they’re ” friends instead of people who actually want to work. If I had a choice I’d replace all the staff or shut it down.

  82. Colin Salem 2022/05

    Absolute trash. I waited until my 2nd visit for a review and this time was even worse. This time no veggies, cheese, guac or lettuce. It was bare options at 5pm on a Sunday night. This chipotle is wack.

  83. Jesse Horton 2022/05

    The service is fine but they staffed 3 people during lunch on thursday and said they only allowed online orders from the app which would not let me pay. When I confronted the manager he would bot ring me up in person (I was ordering online in person). I love chipotle but this understaffing of restaurants is ridiculous

  84. Rebecca Ryan 2022/05

    This place is ALWAYS out of things. I walked up and they had a sign saying they were out of lettuce, guacamole and queso. Ok I can deal with that but then when I get to the front the lady precedes to list 10 items they are out of. And they wouldn’t even give a discount for just my meat and rice (literally all they had) burrito. Whoever manages this place needs to go or learn how to take inventory and get enough products delivered. RIDICULOUS!! This place is ridiculous!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  85. Michael Ritch 2022/04

    Got food poisoning from here, rude staff, never has ingredients. Save your money and time and eat literally anywhere else.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  86. Felix Rooney 2022/04

    Every single time, minimal, and that’s putting kindly, proportions from this place. Terrible service as well and they literally haven’t had chips in months, fckn months. Maybe the worst chipotle in the country

  87. Stephen Harkins 2022/04

    Writing this review in line. There are 20 of us standing in front of the counter waiting to place an order, and they haven’t acknowledged the first person. Everyone busy laughing and filling online orders…Oh and also getting an attitude with anyone who dares to ask if they are going to take in-store orders. Their system is a complete mess and shows a lack of care or leadership. Avoid this location at all costs lol

  88. natalie w 2022/04

    This store is having severe long term issues. Every time they are out of key ingredients. Tonight they were out of fajitas, cheese, tomatoes, steak and guac. We asked if they would be willing to give queso since they were out of so many key ingredients. They said “we can’t do that”. I’m going to stop giving them chances. Last time we ordered via DoorDash pick up and they forgot the meat. Do better chipotle.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  89. Robert McArdle 2022/03

    this is easily the worst chipotle in Richmond

  90. Ashley Machlan 2022/03

    If you want to eat at a place where the manager yells at the entire restaurant that they can “clock in, cancel their orders, or wait and I don’t care which one you do” then this is the perfect place for you. Pick up orders from 7:10, 7:20 and 730 were still not ready by 815 and instead of the staff trying to help get orders out to be people who were politely asking for them they told guests they could clock in and make their order if they wanted it faster and the manager yelled at the entire dining room. That’s some McDonalds energy.

  91. Bryson Lefmann 2022/03

    Worst chipotle in the area.

    Update: it’s been a year. The new GM SHAY is a clown. He spends half his time talking to another coworker while he has two others at the front working their butt off. It took him 30 minutes to make my online order while the ONE woman making food served twice as many people. I asked to speak to him and he walked away saying ‘he doesn’t want to be chastised like a child’. I’ve seen people asleep at their job who care more than this guy.

    This is the second time I’ve tried talking to him. The first time he said he was new and was working on making things better. He is the slowest working person there and he clearly does not care. This is so rude to the rest of the staff that works hard. I’ve worked in customer service and client care for 20+ years and I’ve never seen a manager care so little and be so rude…while keeping a job.

    I’ve seen other reviews talking about Shay…

  92. Ash W 2022/03

    Consistently terrible. It is highly likely that you will NOT get what you ordered (online) and the manager makes you go to chipotle’s automated chat system to try to get a refund. The app isn’t updated so you don’t know when they are out of things and they are ALWAYS out of basic ingredients. And most of the time the automated chat system won’t give you a refund, they just give you a coupon for free guac when I didn’t even order nor want guac. So basically they are stealing from you. You do not get what you ordered and the people in the store don’t even bother to mention that half your meal is missing. They just let you get home and figure that out yourself. The store is also really dirty in the back food storage and prep areas. Im a food safety professional and this place has red flags and violations. I suggest eating elsewhere.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  93. melissa christian 2022/02

    Fresh and consistant

  94. Sean Morris 2022/02

    Very ample portions,enough for two people
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Delivery: Yes
    Curbside pickup: Not sure

  95. Michael Morris 2022/02

    Very slow and disorganized service, have gotten mixed up orders more then once, one person doing everything on the line with a backup at the register while rest of employees were in back.

  96. Noah Rock 2022/02

    Stood in line for 15 mins the employee had five people in line taking his time scraping the barrel out of everything cashier standing there like a fish out of water this place is the worst needs to be closed down the employers should be ashamed of them self place is filthy what a disgrace…

  97. Mike D 2022/02

    I generally have a great in person experience when I walk in!

    The portions on the delivery really need improvement though.

  98. S 2022/02

    This place is a real clown show lately.
    Just drive further to another Chipotle or go someplace else in Carytown.

    Digital orders only at peak hours, so anyone on a tight lunch break who drives there it met with a sign that they have tk stand outside and order on their phones and wait 20 minutes for some reason. Even though the staff is inside making orders. It’s so backwards.

    Not only has the food quality severely diminished but they all act like you’re bothering them just by being there and they are randomly closed or open only to online orders at random unannounced times, especially peak hours.

    I don’t know why I keep giving them business. The past three times I’ve gone here there has been large unmarked puddles of water, I hope. Not one or two, not small. Just big puddles all over with no signs or anyone mopping. I don’t get what’s up with this place? Do they hire poorly? Is the clientele so bad in this area the staff hate it there?

  99. Jessica Weeks 2022/02

    Bad Experience. I ordered 4 bowls through the Chipotle App and every single one was wrong. There were missing ingredients and others we did not order. The rice was not cooked and those that ate there bowl feel queasy today (the day after).

  100. Mike Young 2022/02

    Are you on a diet or just hate getting what you pay for? This Chipotle is perfect for you! I’ve ordered from here off the app twice, and both times I’ve gotten a burrito so small I wouldn’t even consider it half of what it should be. It’s so small, you probably won’t even need napkins! Which is great, because this location is so cheap they won’t give you those either.

    reviews&photos

  101. Jean-Etienne LaVallee 2022/02

    Horrible experience with this location…

    – ordered online at 5pm for a 6:50pm pickup, Arrived at 6:45pm, order didn’t come out until 7:30pm, staff seemed to have “in about 10 minutes” programmed as a stock response.

    – received order… burritos were cold, quesadillas were missing
    most of their sides (no queso, salsa or sour cream)

    – staff tells us that they ran out of those ingredients and that’s the best they could do.

    – also informs us that we can’t cancel or reimburse our order in light of this nearly incomplete order. (Turns out they had no cheese, salsa, sour cream or guacamole since about 5pm)

    – get home and attempt to eat our incomplete meals… Black beans on the burritos were so over-seasoned that it made my wife sick. I didn’t even finish half of my burrito because it was so over-seasoned (one bite was so spicy, it was burning my tongue before even chewing).

    Customer service: 0
    Quality of service: 0
    Confidence that we didn’t just poison ourselves: 0

    Last time we’re eating at Chipotle.
    Food: 1
    Service: 1
    Atmosphere: 1

    reviews&photos

  102. Justin Shaffer 2022/01

    Clean and nice place to get lunch
    Service
    Dine in

  103. Matt Chapman 2022/01

    Consistently out of ingredients, Consistently poor customer service, Consistently very skimp with their servings, Consistently inconsistent. I can’t stand this location.

  104. Austin Putnam 2022/01

    Ordered double portion of chick online. Received barley a single portion. The rice was also under cooked. They fell off

  105. Drew Fridley 2022/01

    Not happy to get home and find a piece of chicken in my sofrita bowl. Thankfully, my friend has a cat, so it won’t go to waste.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  106. Jon Pierce 2022/01

    Every time I’ve been in this location, at least one staff members has acted like a jerk. I won’t be returning to this location, not after this last time. Not only was the first person I interacted with snobby and rude, they gave me the weakest portion of protein and drowned it in hot salsa. Get a grip and try to care a little bit.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10

  107. Ebony Williams 2022/01

    In the last two weeks went to this location twice , first time they put carnitas pork meat on both burritos when I ordered chicken. then again last night they put barbacoa meat on my bowl instead of steak .I do not like the barbacoa meat or carnitas meat .It was online orders so of course I was home when we saw called location just because I am not watching you make my food you give me anything , the food is not free give me what I ask for please. I used to go to the location in chesterfield town center parking lot they much better.

  108. Olivia Waybright 2022/01

    this specific location frequently looses my togo orders. this location also runs out of MANY items in store, yet the website allows the customer to still order those items that have been 86 on the website. if you order online for this location they will most likely not be able to complete your entire order and cannot refund you in person. you can get a refund online but chipotle makes it pretty tricky to get your money back so that they can keep it…

  109. Michael Jones 2022/01

    Absolutely the worst Chipotle I’ve been to. They are ALWAYS out of something when I go. 6pm today they had no chicken, veggies or chips. Managed very poorly and the folks working could care less.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  110. Quincy Smick 2022/01

    Always out of everything, employees can’t keep up with demand, store is a mess. Chipotle needs to help this store out because they are struggling. I understand shortages but this is a prime location and there is no reason for the sloppiness.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  111. Francis Stephens 2022/01

    I normally don’t leave reviews, but this is not the first time this particular location has provided unacceptable service. On several occasions I’ve gone here trying to give the previous bad experience the benefit of the doubt, however they continuously prove themselves to be consistent. The employees are indifferent to interacting with customers at best and at worst they flat out will ignore customers at times. Their line is consistently understaffed (though their prep and grill people are floating around the restaurant) which means means slow times through the line and because of such, any food started at the beginning of the line will essentially be cold or room temperature by the time it gets to the register. Today, the young lady on the salsa position overstuffed my burrito and then couldn’t close it. She then proceeded to look at me to make sure I wasn’t watching and wrapped it in the foil anyways. When I opened it, it was cold and half of the contents had already fallen out. Their staff seems to be inattentive, unenthusiastic and without a moral compass. Management has not prioritized quality control, neither in product or in employees. You’ll get your food it just; it just won’t be what you want.

  112. Joey 2021/12

    Online orders only, not very respectful of there customers time

  113. Minh N 2021/12

    Half of the crew seem frustrated, the other half are lazy and blatantly don’t care. If you’ve eaten anywhere in this city then you know what demographic the latter description refers to…

  114. Muniza Siddiqui 2021/12

    They closed the bowl TERRIBLY!!! Right when I got in the car, some of the liquid got all over my clothes. And I had made sure not to tilt the bag to avoid this from happening.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Delivery: Not sure
    Curbside pickup: Not sure

  115. Brendan Howard 2021/12

    It’s pretty wild that this location seems to just straight up ignore the details of an order and just slop together whatever combination of ingredients they feel like. My order wasn’t even close. Wrong proteins. Missing proteins. No beans. No Fajita veggies. No cheese. No salsa. No sour cream. And who needs guac when you can instead include an unripe piece of avocado!

    Very much enjoyed the rice and lettuce bowl. Very cool, Chipotle!
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  116. Brooke HEATH 2021/12

    The young man SHAY working today needs to be terminated. I was in line ordering when he BERATED the nice lady working the line. He was worried about keeping his job over a signature, he should be worried about keeping his job over total LACK of professionalism and disrespect to fellow coworkers, not only in the back, but ON THE FLOOR in front of customers. I apologized to her for how he spoke to her and it was incredibly rude and uncomfortable, at first I thought he may have been joking as friends or I would have said something to him but it was clear after that he was not. She looked embarrassed, and working in customer service is hard enough. I was wanting to eat in the store but felt incredibly uncomfortable and upset for her after that altercation. She and her fellow coworkers should not have to work in an environment with him. I have a feeling by how comfortable he was berating her that it wasn’t his first time and the other employees went about their business and did not even look surprised. TOTALLy unacceptable and I hope she gets treated with the respect she deserves in the future.

  117. Kevin White 2021/11

    You guys are always out of cheese when I show up.

  118. Samuel Ogburn 2021/11

    One year later EDIT.. Mobile orders are STILL 20min late nowadays.

  119. Jacob Nussbaum 2021/11

    The employees divvy out portions like they’re getting bonuses for skimping. Repeatedly asking for more just to get what’s expected. Willow Lawn Chipotle it is.

  120. Noelia De carvalho 2021/10

    Always a good place to eat, healthy food and very good service

  121. Alex Fgb 2021/10

    Good food, but lots of roaches and flies near the drink machine…

  122. Alex Murray 2021/10

    This chipotle is definitely the worst I’ve ever been to. They will take an hour+ for online orders even with an empty store. Today the door was locked and said short staffed even though they took my order online. Very rude about it too
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  123. Grant Triestman 2021/10

    This is the first bad review I’ve written in years. Less than a week ago, I ordered from this Chipotle, waited over 2 hours, and the order eventually was “cancelled” by the restaurant with no explanation.

    Last night, I ordered food again. They literally gave me someone else’s order because everything was completely wrong.

    Today, I tried again one last time to see if I was just having bad luck. Again, I got the wrong order.

  124. Gregory Moore 2021/09

    Friendly staff fast service!

  125. Benton Camper 2021/09

    Friendly staff. Quick service.

  126. Stephen Pereyra 2021/09

    Best of luck to the crew. They’re pretty short staffed but the food was delicious. Thanks!

  127. Louisa Janssen 2021/09

    I normally never leave 1-star reviews but this Chipotle takes the cake for being absolutely incompetent and overall a frustrating dining experience. A couple of weeks ago, I waited for my mobile order for an hour and ten minutes after the app said it was ready for pickup. I attempted to confront the cashier on several occasions, which was always met with “We’re backed up on mobile orders” with no apology or explanation for my wait time. Multiple customers in the store, who also placed mobile orders, received theirs long before I did. I could have ordered 10 entrees in the time I waited to get my order. I returned tonight with higher hopes – it was closer to closing time. It still took 20 minutes past the expected pickup time. I order online for shorter wait times, not the complete opposite. I will certainly never order online from this location again and frankly don’t anticipate going back in the near future.

  128. lzi laghi 2021/08

    If you like your food contaminated this is the best place to go especially at night. (Red rag bucket on line counter we all clearly know chipotle never replaces the water or rag)

  129. Austin Foit 2021/08

    Staff was very rude and extremely slow, girl at the counter in the striped pants had zero sense of urgency and when i asked if my order was ready yet she told me “no and its not going to be done if you keep asking”, if you are going to be that rude to customers and probably shouldnt work in a customer service type job literally sat in there for 35 minutes and the store wasnt even busy, stay away from this chipotle at all costs

  130. Cherylann Eckles 2021/08

    Went to Chipotle for lunch today and purchased a chicken bowl. I Love me some Chipotle to eat, but was disappointed with the burnt pieces of chick that they had the audacity to serve folks. Chipotle has this platform that they market on regarding selling food freshly cooked. The probability was cooked by someone that was busy on their cellphone and didn’t care if the chicken was burning. What type of manager would be on duty and give the thumbs up to serving folks burnt Cajun looking chicken that was not Cajun chicken. Chipotle doesn’t have to worry about me for a good long time visiting the Carytown location nor any other location. I am sooooo turned off. If I wanted Cajun chicken, I would have visited Louisiana.

  131. JoanE Justice 2021/07

    Cauliflower rice is a nice addition to the menu. Food truly is always fresh. Never had a bad experience.

  132. William Topping 2021/07

    Avoid this location at all costs! Not trying to exaggerate but this is honestly the worst run Chipotle I’ve ever been too. My girlfriend and I have had our online order wrong every single time we’ve been and the customer service is awful. Go to the one W Broad St for Chipotle if you live in Richmond

  133. Multan Mangel 2021/07

    I don’t know what is going at this location. I asked for chicken and the person gave me half a spoon serving. I’ve had no issue with this place before but these last few visits are aggravating and I’m most likely going to go to another location or just go to Cava.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  134. Mary Massa 2021/07

    I hate leaving one star reviews, but holy cow how is this place still opened? I used to work by this location and I’d place an online order for a specific time and they’d always forget to print it. In the last week we ordered 3 times (don’t judge us we’re in the process of moving and are staying with friends) first time, after an hour, our order was cancelled, second time the order was completely wrong. Not only were all of our items wrong, but they actually left out a bowl so one of us couldn’t even eat. And the food was nasty. We ordered today and multiple food items were missing and they for some reason put really spicey sauce in. I truly don’t know how this location is still open. Driving a further distance is worth avoiding this location.

  135. Justin Archer 2021/06

    It is, in fact, a Chipotle

  136. Andrew Saunders 2021/06

    I love Chipotle, but this location is just run very poorly.

  137. Patricia Villar 2021/06

    Don’t ever go there! I lost all my hope in that chipotle.

    They ALWAYS run out of sour cream, vinaigrette and guacamole. My favorite part of chipotle is those three ingredients…sorry but I will never waste my time and money on it again.
    And the chips were stale!

  138. Savion B 2021/05

    I’ve had bad experiences here a few times with online ordering system primarily, but the food is 🔥
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10

  139. Luke Peters 2021/05

    “We’re currently all digital.” God forbid somebody doesn’t have their phone on them. Even if they do your website is slow and doesn’t work sometimes.

  140. Noah Rock 2021/05

    This the worst chipotle I have ever been to there always closed early before 8 staff is very rude and it always takes over 30 mins to get a single order not sure why it closes early every day before 8 thought it was 10 but someone needs to step in and take charge at this store just awful…
    Price per person
    $10–20

  141. Rick Segers 2021/05

    Now I’m not one to post negative reviews, but getting home to find that you all put nothing but the meat in my mobile order has to rank near the top of the absolute worst customer experiences I’ve ever had. I checked the confirmation, this mistake is on you all.

  142. Gumsan Marip 2021/05

    Best Chipotle in Richmond area, I’ll go out of the way to go to this one instead. They always give you good sized portions and all the ingredients seems to be prepared great. Would recommend coming here.

  143. Andrew Gilmore 2021/05

    I’ve been to this Chipotle multiple times since it’s near my house, and I want to give people the benefit of the doubt; but this will be my last time. I’ve been overcharged multiple times, as well as regularly being skimped on meat for the burrito I ordered. Go to a different Chipotle around the corner where they treat customers more fairly.

  144. Jeffrey Rooks 2021/04

    Expect to receive less than full bowls. Frequent half scoops of the ingredients you want. They consider a full scoop “double”.

    The restaurant is well kept though and the flavor is good.

  145. Me Me 2021/03

    Always out of stuff, worst location to go to.

  146. Nate Taggart 2021/03

    Employees are clearly overworked and understaffed. Management / corporate really needs to step in and help or incentivize. Employees do a great job for who are there.

  147. Susie Gillespie 2021/03

    Chipotle mexican grill located in Carytown is by far the worst place in the area. I can not remember getting an order that it was not an issue with. Come on people you got to do better.

  148. rachel renee 2021/02

    How can a steak burrito with beans and rice taste like it just came out of a refrigerator..

  149. Blue 2021/02

    Ordered online to pick up food and they have everyone waiting outside in the cold and did not come check to see if anyone’s order was ready for 30 min

  150. Jake Soble 2021/02

    I keep giving it a chance because it’s the closest to my house but this is the worst chipotle in Richmond. If you want to watch 5 employees stand around as one person struggles to do all the work come here. Currently writing this review as I stand here waiting for my order 15 minutes after it was supposed to be ready. So far at least 10 people have walked in, ordered and walked out while I wait. They’re always out of the most basic things too. Just don’t even bother.

  151. Tom Seidita 2021/02

    I’ve been coming here for years, a convenient meal, a short two blocks away on days when I can be bothered to nuke something in the microwave. Chipotle and I had a good thing going. I think things started to sour in the last year. When ordering in person was no longer an option I was pressed into ordering online. Chipotle liked to spice things up with little surprises like getting my order wrong and not making it until I came in to ask about it. That’s fine, I just need to supervise chipotle to keep them honest. Today though, instead of my regular order I received a small-scale replica of a burrito. I’m a vegetarian, I’m not even eating into any profits with my rice and veggies. Add this in with the increase in price and I can no longer patronize this restaurant. It’s my own fault. If you’re reading this thinking about eating here, then I want you to remember you’re in Carytown and there are lots of other options within easy walking distance. That’s where you’ll find me.

  152. Sam A 2021/01

    😤 …

  153. Adam Campbell 2021/01

    This chipotle is so good! But that are very slow sometimes.

  154. Andrea Bluff 2021/01

    I go to chipotle to get food before I head off to work. However, this time it took them over an hour to make my food. I ordered it 45 minutes from my pickup time. And didn’t get it til 45 AFTER that time. I was already late and they informed me there was no way to cancel my order.

  155. Kyle Pryde 2021/01

    Restaurant is extremely short staffed and is not able to fulfill orders. Expect your order to take at least 30-45 minutes past scheduled pickup time. Also restaurant is frequently not allowing anyone to dine-in and only accepts mobile orders due to staffing constraints.

  156. Red Gable 2020/12

    Love the bowl

  157. Joe Schilling 2020/12

    This place is a dumpster fire. Online orders are consistently 15 to 30 minutes late…and they are always jacked up with small proportions. Avoid!

  158. Aurelio Rodriguez 2020/11

    Very bad service.

  159. kory lafland 2020/11

    saw employees without facemasks. online order was NOT ready at scheduled pickup time. absolutely disgusted. employees were very friendly though

  160. Cameron Whitaker 2020/11

    3 times now I’ve come here only to be disappointed that they’re doing online ordering. It’s like during the day they’re open indoors then at night it’s online. It looks like they’re giving Fresh Market a lot of business too b/c I wasn’t the only one who decided to go there instead of having my order made incorrectly through the app. I won’t waste my time coming here again.

  161. Morgana Evenstar 2020/11

    I have yet to visit this particular spot without my food being prepared with ingredient balance and precision, without the staff being courteous and quick, and even on occassions where a spill or sickness has occured it ia dealt with speedily and well.

    All around one of my prefered Fast Food spots in RVA. Keep up the great work, y’all!

  162. Cristian Romero 2020/10

    Delicious food. You can order as a burrito or as a big container , and put inside all what you like. Y prefer the container. Hahahaha.

  163. Avery Ashe 2020/10

    I thought maybe if I pick my order up from there I’d have a better experience than when I had it delivered. Nope. Only customer in there, took their time to acknowledge me in between singing and talking. Chicken just seemed old and dry, my double chicken was more like 1 1/2 ish, extra rice was normal for any other store. Best part was the salsa on the side. At least that was a fair portion. Go outside of the city for Chipotle.

  164. Megan Maynard 2020/09

    Okay for fast food

  165. Millad Nooristani 2020/09

    Employees are so concerned about ‘is this double meat?’ ‘did you get guac?’ instead of paying attention to packing the correct meal. I got charged for double meat and guac but recieved someone’s online order with no double meat, no guac, and corn, which I am allergic to.

    reviews&photosreviews&photos

  166. Desean Lee 2020/08

    Nice fast and generous

  167. Ahmad Shekib 2020/08

    Careless or unresponsive about online orders.

  168. aqua jam 2020/08

    I agree with what others have posted here. This location is a trainwreck. I’ve placed web orders, and they are out of items when I pick up. They tell me to call the customer service number, but I never get money back for food I didn’t receive.

  169. Tom Magnan 2020/08

    Never order online from this Chipotle. Order from the Willow Lawn Chipotle. Each time I come I have to wait over an hour late for my order, they can’t cancel it, nor do they communicate that to you via the app.

  170. Jenny Aghomo 2020/07

    Its good!

  171. Okamifan1 Productions 2020/07

    Informative:

    Not actually in Carytown, this Chipoltle location sits in a strip mall just outside of Carytowm instead.

  172. Jacob Kelley 2020/06

    Blah Moe’s is better

  173. Moe 2020/06

    Walked in for carry out, they were working on online orders, the girl completely ignored me as she continued to fill online order after online order, while I stand there. I understand online orders are the primary focus now, but clients who walk in should also get a little respect. Occurred April 6th at 5:30 pm. Left and walked over to Cava where I was quickly served. 🤷🏻‍♂️

  174. Ashley 2020/06

    I’m not sure if I had to wait an hour after multiple delivery folks came in and picked up their orders after me because I’m black. But hands down the worst experience at a Chipotle ever. The person at the register I spoke to was doing their best. But I’m not sure why a Chipotle that’s hardly busy would have someone waiting an hour for their food. Be warned.

  175. Marc Adams 2020/05

    This is consistently the worst chipotle in the city. I will never go back to this location. They’re constantly out of ingredients. They prep the food worse than anywhere else too. I just got a side of guacamole that included a completely under ripe quarter of an avocado. I don’t know how they managed to put that in a 2 oz container. Also, how do you mess up rice?!?

  176. Oedhel Setren 2020/05

    Sent in a mobile order for two bowls for people with dietary restrictions. We have never had an issue at any other Chipotle as the orders are fairly simple. Some how the geniuses here managed to completely mess up both orders to the point that we had to eat around 2/3 of our orders. Things were both added and left off of both bowls.

  177. Mary Anne 2020/05

    I placed an online order on June 6, 2020 and I got a bowl completely tasteless and opposite of what I requested. First off, I did not request any beans and what did I get? Extra beans. I asked for sour cream, fajitas, corn, and both the green and red sauces and got none of the above. Just look at the picture… what I ordered vs. what I got. Even the chicken did not taste right. The only thing I was satisfied with was the nice employee who gave me a salad dressing. Horrible experience, was really sad and disappointed. I wish I could get my money back. if you order online, do it with caution…

    reviews&photos

  178. randy miller 2020/04

    Got to have me some chipotle every so often! Freaking delicious and so much flavor, if you’ve never been you are truly missing out!

  179. Tony Noe 2020/04

    This Chipotle is a disaster. One day it’s online orders only, the next day it’s you can only order guac online, the day after that it’s the opposite. There is always something!
    Even in the best of times you’ll be lucky if they get your order right or give you a fair portion. I’ve been coming here for awhile because it is so close to my house but it’s a constant disappointment and I’m over it.

  180. Glenda Wuennecke 2020/04

    I love their food. Make your meal choices from different proteins, rices, beans, veggies, sauces, and other toppings. All good and looking fresh. Get these wrapped up or in a bowl. They cook corn chips on site and sale then by the bag. Drinks seem a little pricey. Seating is not comfortable ambiance is not great. I now get my meal to go.

  181. Angela Lopez 2020/03

    Customer service was bad & food was not cooked all the way. i felt discriminated from the white cashier. also she STANK

  182. James Catlett 2020/03

    My favorite part about ordering Chipotle through Doordash is using my own ingredients from home to try to replicate all the toppings that get left off.
    I’ve ordered chipotle delivery from two different locations (this one and Midlothian Turnpike) about a dozen times in the past year and only 2 orders have ever arrived on time with the correct items.
    We’ve had orders show up 1-2 hours late, orders left at doors of other apartments even though we’ve left instructions to call when the driver arrived, and every once in a while we just won’t get half the items.
    The second best part is when you call Delivery support regardless of the issue they only ever offer a 25% refund, as though my cold food with wrong proteins left outside the door of the wrong apartment was somehow only 25% not up to their standards.

    Chipotle needs to take a solid look at the relationship they have with Doordash and figure out where in the online ordering process customers orders are falling apart.

  183. Morgan Lindsey 2020/02

    Very clean, efficient, friendly employees!

  184. T Crooks 2020/02

    Place makes me hate chipotle all together

  185. Karese Burrell 2020/02

    They were out of forks which happens, I’ve worked in fast casual before, but there are remedies. Their location is directly beside a grocery store and 2 others within 3min drive, also in walking distance a walgreens and cvs, someone should have went to get forks for guests. I ordered a salad for my lunch break and have a limited time to grab food and eat and no cutlery at my job so I was inconvenienced due to their lack of problem solving. I was handed a spoon and a shrug when I asked about forks. At that point I didn’t even want my meal anymore but paid did my best w a spoon eating a salad and was left disappointed.

  186. Brooke Shaddow 2020/01

    NOT ONE OF THE EMPLOYEES WERE WEARING THEIR FACE MASKS CORRECTLY? They were all wearing them either not covering their noses or just completely under their chin. Really disappointed considering the pandemic AND they require all customers to wear a face mask???

  187. Robbie Young 2020/01

    The last five times I’ve been here, they’ve been out of veggies or at least one protein. Doesn’t seem like management has it together. Go to another chipotle bc they don’t seem to care half as much as the other ones in Richmond

  188. Logan T 2020/01

    Ordered delivery a few weeks ago, order was beyond late arriving, as well the order wasn’t even mine. I drive myself to the store to get it fixed. I speak with an employee and they take mt receipt and then u never hear from the again untill i have to interrupt the manager. The manager tells me he will fix my order and give me a refund. I wait another 20 minutes. Get home with my new order to find out they got my girlfriend’s order wrong again! So i go back to the store, and they tell me they re just out of said ingredients. Whole experience took 4 hours, the manager promised me a refund. It’s now 3 weeks later and i still haven’t seen a cent returned. I get chipotle is a chain, but i will never eat chipotle in my neighborhood again because of this place.

  189. Kevin Beres 2019/12

    Wait times are unacceptable. They will take 100+ online orders before 10 people waiting in the store. If there going to be geared to primarily online order then they need to create separate prep stations for in person and online.

  190. Julia Everitt 2019/12

    its chipotle, what can you say. it gives you exactly what you order, it’s a staple of my diet. the food isnt the best quality but you get enormous portions (I always go for a bowl) and it makes a meal and a late night snack.

  191. John Nick 2019/10

    The people were nice to me.

  192. Douglas Quackenbush 2019/10

    We go here every Tuesday. Toddler and older folks alike, like this food..

  193. Dan Ridenour 2019/10

    It’s Chipotle so if you like it then the location is the same as the rest.

  194. Mike Meikle 2019/10

    See the South Park episode on Chipotle. Can be difficult to order when you deviate from standard options. Pricey. For 4 people you almost hit a sit down restaurant price.

  195. James O'Hanlon 2019/09

    Best chipotle to go to for serving sizes. Friendly staff. Only issue is rather tight seating inside.

  196. poke trini 2019/09

    Food is consistent in taste,but seems like depending on particular server customer compatibility will def determine how much rice and/or meat you get in your burrito still good food

  197. Annie Wright 2019/08

    Awesome. Delicious. Amazing.

  198. Morris Randle 2019/08

    The good it’s always good here.

  199. Michael Wampler 2019/08

    Excellent food and fast service.

  200. Haley raz 2019/08

    Always cuts the cilantro big enough for me to pick it out

  201. D Wood 2019/08

    Employees are friendly and quick to give your food.
    Food is good.

  202. Grace A 2019/07

    Best Chipotle in town. Good staff, good service, good chips and they also manage crowds really well.

  203. Maya MCB579 2019/06

    I use this place for fundraisers. It’s great!

  204. Ms. Neptune Snowy 2019/06

    Clean line, great customer service and that means everything to me. Great job!

  205. Michael Hale 2019/05

    Great and very filling

  206. Ed Boone 2019/05

    Good Tex Mex location. Always clean and staff is friendly and attentive.

  207. Ryeisha Griffin 2019/04

    Mold floating in nantucket juices. Check your drink before you leave!

  208. Nelson Santiago 2019/02

    Good service hot food clean restaurant

  209. Nick Williams 2019/02

    Great food. But they need SWEET TEA

  210. Andrew Gillette 2019/01

    Quick, tasty, and affordable

  211. Steve Waddell 2019/01

    Who doesn’t love chipotle?!

  212. Jeffrey Wrobel 2019/01

    Quick friendly service. Great food.

  213. Michael Kirby 2019/01

    Its Chipotle. This one is clean, quick and fresh. Parking can be a little hard at rush times.

  214. Manualidades faciles 2018/12

    Good!!

  215. Chris 2018/10

    Chicken is dried out and tough if you order after 8pm. This time I actually found a bone in my burrito.

  216. John Moerner 2018/09

    Good fast food…but… waiting for don’t look back to reopen!

  217. mb Pierce 2018/07

    Delicious! One of my favorite healthier fast restaurants

  218. alfonso cardenas 2018/06

    Good fresh food

  219. Vlad Iziumski 2018/06

    Good food. A little bit spicy though.

  220. xBeat3r420x 2018/06

    I love chipotle and what it can be. For a post workout meal you cant beat the food and the price. But please. Pleeeeaase quit using as much salt and sodium as you do! If you want to stand out and rebuild your brand start targeting a market that actually cares about that stuff. The food has become salty af!!

  221. Emilio Jarque 2018/05

    Cuando viajo a Estados Unidos suelo frecuentarlo, resulta agradable

  222. Nicolas Bergman 2018/05

    Good service, fair price.

  223. David Plotnick 2018/02

    The food is great, its fast and friendly. The Carytown location is really good.

  224. Neil Spoonhower 2018/01

    Good Keto friendly meal and everyone is always nice.

  225. C Hill 2018/01

    It was just ok, staff was efficient but not very friendly. Food was ok, not great.

  226. Chris Miller 2018/01

    Consistently delicious with big portions, fresh ingredients, and friendly service at a reasonable price.

  227. guinness synd 2018/01

    The burrito wasn’t as good as I remember them being. I the staff were friendly and the service was quick though

  228. Jay Woods 2017/12

    Don’t come after 8/8:30. Chicken is dried out, tastes awful. Also, I found a small bone in my bowl this time. This is probably the worst chipotle in the area despite the reviews of being 4/5.

  229. Joseph Dobb 2017/11

    Awesome staff and excellent service

  230. TMO 2017/09

    I came to the US a week ago and wanted to try some of the ‘authentic’ cuisine, the server was very friendly and was excited to hear that this was our first ever visit. I would recommend it for the great service alone, but the food is also great and reasonably priced.

  231. Erin Frye 2017/07

    Amazing! I visited this store at 5:00 today, and service was perfect, as always. The staff at this location is TOP notch. Friendly, kind, quick, and generous. Bradley is especially exceptional. Highly recommend!

  232. Adam Balas 2017/06

    I tend to love Chipotle, actually what I find myself actually liking is the Chipotle Tabasco sauce which I generally down half a bottle of with every burrito I eat, but that is beside the point. In general a Chipotle will range between and 4 and 5 star for me depending on how good the location is.

    This one sinks to 3 for me because of the interior design. High ceilings, lots of metal and a poor design plan makes this a very loud restaurant naturally. On top of that they generally play music much too loud given the above. Top that off with little group seating options and it really makes this a place ideal only if you are eating alone or intimately with 1 other person. Past that be prepared to yell, not be able to hear your parties conversations, and sit uncomfortably in larger groups.

    We tend to sit outside if weather permits to combat the above, but being forced to sit outside to be able to enjoy your dining company ruins the experience for me.

  233. ann cosby 2017/05

    Great

  234. Kori Jones 2017/05

    Best Chipotle in Richmond!!!!

  235. En Esstah 2017/03

    I like Chipotles, although am concerned about recurring cleanliness issues with food, but this location is a little uncomfortable. Too trendy and noisy for me, but the food portions are pretty good for the price.

  236. EJ 2017/02

    Used to be 5 star but service dropped tremendously this past summer..

  237. Enzo M 2017/02

    Best Chipotle I’ve been to, honestly. The quality of the food always tastes and looks perfect. The staff are very kind and courteous.

  238. Jordan Barov 2017/01

    Unprofessional person. I threw my food very ugly. Do not try to help me, just look at me like…! No recomendition

    reviews&photos

  239. VW FD 2016/12

    Best chipotle ever!!! Delicious food

  240. Vincent Principe 2016/12

    Frequently didn’t have my online order on time even when I was late to pick it up, on two occasions, including today, they flat out gave me the wrong order when I was picking up a to go order. All other Chipotle have been good. This one is by far the worst.

  241. Brendan Westfall 2016/09

    Always good, with strong portion sizes at this location + friendly service.

  242. Carl Timperio 2016/08

    Not that great. Frequently employees give customers much less meat than is standard as set forth by Chipotle corporate policy.

  243. Christopher Helme 2016/07

    Your typical Chipotle.

  244. Aaron Waxman 2016/02

    Love this one

  245. High InternationalBitteringUnits 2016/02

    Last server was generous with the chicken! That will keep me coming back to this little hidden chipotle outpost

  246. Christopher Washington 2016/01

    Probably one of the faster Chipotle’s. Always feel welcome at this location

  247. Blake Bullard 2015/12

    It’s 7:36 pm. They are out of iced tea. I ask if more is brewing and they say no. Seems strange.

  248. Joel Ingram 2015/11

    Great location to go to, usually fast and the folks who wrap the burritos do a good job. Very few have fallen apart on me.

  249. Regi May 2015/07

    Terrible portions.
    Don’t trust the little asian lady. She tries to be fast and shorts you on everything!

    **update crunchy rice and cold steak! Rediculous

  250. Spencer Thorne 2015/01

    Double meat ends up looking like one serving.

  251. D'Juana Ferrell 2014/12

    I was excited when the first open everything was fresh and you receive good portions. Now the are the worst they never have enough food ready. Just last night I went the for dinner and they didn’t have any beans for my chicken bowl. There was a young man scrabbling to get chicken cut up for the line and they were out of root beer soda. This is unacceptable.

  252. Kyle Adams 2014/06

    More meat and they salt their chips– something that’s scarce in Chipotle experiences

  253. Isaac Brown 2014/03

    They no longer skimp on portion sizes at this location! It’s a pretty good Chipotle now.

  254. Francisco Mendez 2013/12

    I always get treated very well here. The crew is so awesome and my potions are just right.

  255. Tammy Vencill 2013/03

    Portions are the smallest I have ever had any Chipotle. All 3 times I have visited.

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