Chipotle Mexican Grill

Google Rating:3.4

Chipotle Mexican Grill
2.9 based on 637 reviews
  1. Dee Huncho 2023/12

    Ok I used to work at a chipotle so I know they’re supposed to have enough of all items made per shift . I tried to give this place a chance but they ruined my order 4 times . Never order chips , drinks or a side online from here’s because 9.9/10 you won’t get them they try to be sneaky by not putting your item label on the bag which is extremely childish. I order the simplest of things but the food tastes worse every time . I used to love chipotle but after a run in with this store I’ll never buy chipotle again. They need to shut down or start re-staffing I’d rather eat a gas station sandwich.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 1
    Service: 1

    reviews&photos

  2. M J 2023/11

    Not a great example of a good Chipotle location, our order was incorrect and the ingredients were not prepared to high standards. Okay in a pinch.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 2
    Service: 3
    Atmosphere: 2

  3. John Beres 2023/10

    I would not recommend this chipotle to a friend but unfortunately it’s the closet one to my house. Bowls are tiny, rice is usually crunchy, and they be skimping. You’re better off going to Cava next door
    Service
    Delivery
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 1
    Service: 2
    Atmosphere: 3

  4. Taylor Adams 2023/09

    Almost always out of something even if it’s the afternoon, said they were out of chips when there were chips on the shelf behind the cashier.

    As of today, “new management” doesn’t allow employees to give vinaigrettes for orders other than salads. They aren’t even allowed to sell you a vinaigrette if you get a bowl.

    Frankly, the vinaigrette was the only reason I still go to chipotle given the degrading quality over the years, but luckily roots and cava are nearby.
    Food: 2
    Service: 1
    Atmosphere: 1

  5. Rachel Oppelt 2023/09

    they never label the bowls for group orders even though i ask in the name box. bowls are consistently wrong and have meats or beans that i didn’t ask for. you can’t call and talk to someone and then talk to a robot for customer service. i just ordered a salad bowl for our CEO and there was ZERO lettuce in there. How embarrassing.
    Service
    Delivery
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 1
    Service: 1
    Atmosphere: 1

  6. Kaylin 2023/08

    This location is trash. They continuously get delivery orders wrong. And not even a little wrong, a lot wrong. And they refuse to issue refunds when they catastrophically mess up orders even when they’re uneatable.
    Service
    Delivery
    Price per person
    $20–30
    Food: 1
    Service: 1
    Atmosphere: 1

  7. Ms. Stone 2023/08

    Every time I go there is this young man with burgundy and black locks, he is so awesome and has the best customer service ever!!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Quesadilla, Bottled Water, Chips
    Parking space
    Somewhat difficult to find parking
    Parking options
    Free parking lot, Paid street parking

  8. Cornell Thompson 2023/08

    They were not even close to closing time but ran out of literally everything
    Food: 2
    Service: 3
    Atmosphere: 2

  9. Karimah Turner 2023/08

    Everytime I come to this location it is always something! They never have anything in stock!! I am done with this location. Please take some advice and get your inventory up!! Thanks
    Service
    Take out
    Meal type
    Dinner
    Food: 2
    Service: 2
    Atmosphere: 5

  10. Douglas Jocham 2023/08

    Still the best Chipotle in the city! Go inside and order. Everyone hates people who order online. The folks complaining about portions are the people who show up to a restaurant the last hour before close and I promise we all also hate you.
    Food: 5
    Service: 5
    Atmosphere: 5

  11. Nardia Pane 2023/08

    The manager was rude. Drink machine only had water in it. I requested for something things, and they told me they did not have them. I will not be returning
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 2
    Service: 1
    Atmosphere: 1

  12. S Vaughan 2023/07

    Placed a catering order one week in advance for a co workers retirement party (big order) showed up to get it and they pretty much said sucks to be you but we can not do it and our other location wont do it. No sorry or anything!! Terrible customer service. DO BETTER!

  13. Natalie Given 2023/06

    DO NOT GO TO THIS CHIPOTLE
    On April 12 I ordered a burrito bowl, I ate about half of it then noticed a maggot CRAWL out of my bowl. I tried calling & could not get through & all they were willing to do online was give me a free meal…. no thank you, I WILL NEVER BE BACK🤢
    Service
    Take out
    Meal type
    Dinner

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  14. Robert Brooks 2023/06

    They do it right. 🌮🙏 …

  15. W P 2023/06

    Never any supplies & always busy. Avoid if you want a complete meal
    Food: 1
    Service: 1
    Atmosphere: 1

  16. Angie Irizarry 2023/06

    Ordered a steak and guac bowl and they were out of both so they gave me a chicken bowl without telling me. Drove all the way home and had to come back so I get at least a refund but they were really rude about it literally for no reason. I’m not usually one to complain but this was a seriously awful experience
    Service
    Take out
    Meal type
    Dinner

  17. Olivia Davidson 2023/06

    Omg this Chipotle was so disgusting I was extremely disappointed. The tables had old food napkins outside restaurants food bags left on the table. No to mention the serving bar where the make the food in front of you was all over the place it was extremely disgusting and not to mention they ran out of food way be the time to close. And was extremely rude about the fact they didn’t have enough food. The bathroom had pee all over the floor. I will never go to the VCU chipotle again to be honest all of the chipotle service is going downhill I may just avoid them all together

  18. sara sepehr 2023/06

    The worst chipotle in Richmond. Always out of everything. They get the money for online order and they say we don’t have it after they give you the food.
    Very dirty!
    Food: 1
    Service: 1
    Atmosphere: 1

  19. Trevor Kraeutler 2023/06

    My friends and I had a great meal from here at 9pm on a Saturday night. The chicken and guacamole were spot on for chipotle. Food was tasty!

  20. Lukas G. 2023/06

    It isn’t the fault of the workers, but portion sizes have gotten so much smaller over the past few years that it’s unreal. My order at Chipotle used to be two or three meals for me, now I’m still hungry afterwards. The location frequently runs out of items, so whenever you go you need to check the list on the door. This is less bothersome to me than the portions, though. I’m not going to pay more money for less food, so I am done unless something changes.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  21. Mia Avellanet 2023/05

    Bad service. I ordered online and waited 30 mins before even picking it up at the store. When I arrived my order wasn’t even ready, and they told everyone that they were out of chicken, guac, white rice, and chips. It wasn’t even towards the end of the day yet. I ordered a chicken burrito bowl and got everything else put into my bowl BUT chicken. I also ordered a burrito and the employee didn’t even bother wrapping up my burrito. Smh.

  22. Enock Darkwa 2023/05

    Awesome service
    Service
    Take out

  23. Brian Jam 2023/05

    Every time I order they forget something or mess it up. They literally have no idea what they’re doing.
    Service
    Take out
    Price per person
    $20–30

  24. Josh Martin 2023/05

    It’s chipotle, nothing special but the food was prepared correctly and was ready on time. Parking can be pretty hard at busy times.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 5
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Burrito Bowl, Chicken Bowl with Guacamole

  25. Michael Nicolaides 2023/05

    Dirty and always out of food. The worst Chipotle I have ever been and I have been there several times as it is near me.
    And I typically love Chipotle
    Food: 1
    Service: 1
    Atmosphere: 1

  26. Cade Long 2023/05

    Horrible. I’ll never return. They were only accepting digital orders for some reason. Once we waited the 15 minutes and came in to pickup our order, they said they hadn’t received ours or like 5 other people’s who were in there with us. I am now out the $30 and with no response from management on a refund or anything. I cannot recommend a place less than here.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  27. Ann Marie 2023/05

    Super busy location with a lot of college kids. Food is good. Sometimes the dining area could use some more attention.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $1–10
    Food: 3
    Service: 3
    Atmosphere: 3
    Recommended dishes
    One Taco

  28. Kelly Brown 2023/05

    They were running out of stuff! HAD ABSOLUTELY NO GUACAMOLE!! THAT’S ONE OF THE MAIN THINGS AT CHIPOTLE! 🤬🤬
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $20–30
    Food: 2
    Service: 3
    Atmosphere: 4
    Recommended dishes
    Burrito Bowl
    Parking space
    Plenty of parking
    Parking options
    Free parking lot

  29. Lily Nadel 2023/05

    Horrible horrible chipotle. Rarely has any of the food you want and NEVER try to use a food delivery service from this place. Once I tried to order Hard shell tacos with black beans, corn, sour cream, and guacamole. And when I got the delivery I ended up getting SOFT shell tacos, chicken, and lettuce… like what?? Also i feel bad for all the dashers who wait for a long time in there, just for their customer to be extremely unsatisfied..

  30. Tensen Zingoni 2023/05

    Always have something missing.

  31. Jack Saunders 2023/04

    made me wait in a 30 minute line just to tell me there’s a wait on chicken and steak and i would have to go to the back of the line to wait. literally every time i go here i have horrible service at least announce to the 30 people in line that you don’t have the food they plan on ordering. don’t make them wait 30 minutes to send them to the back of the line
    Meal type
    Dinner

  32. Andrew Huang 2023/04

    When I went here at 1 pm in the afternoon on a Saturday, the store was out of white rice, beans, chicken, and steak. The workers were rude and inefficient. An interaction that should’ve taken only one or two minutes ended up taking over seven minutes due to some employees arguing with each other.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  33. Toma Schneider 2023/04

    Gotta get a bowl with a tortilla on the side for an added burrito effect!
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10
    Recommended dishes
    Burrito Bowl

  34. Kyle Garrity 2023/04

    Maybe the worst chipotle I’ve ever been to. Slow and dirty. Online ordering only.

  35. Hernan Buezo 2023/04

    Not bad for delivery
    Food: 4
    Service: 4
    Atmosphere: 4

  36. James Faison 2023/04

    This location stays open and hour past the others which was nice but the rice was a lil under
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 4
    Service: 5
    Atmosphere: 5
    Recommended dishes
    Burrito Bowl, One Taco, Paleo Salad Bowl, Chicken Burrito, Kid’s Build Your Own, Kid’s Quesadilla, Quesadilla, Three Tacos, Chips & Guacamole, Chips, Chicken Bowl with Guacamole, Tortilla on the Side, Side of Guacamole, Chips & Fresh Tomato Salsa

  37. Manjinder Dhinsa 2023/04

    Either fire all your employees or have them retrained in customer service.
    Service: 1

  38. Sharron Shuler 2023/04

    The place was filthy. Only saw 4 individuals looking very overwhelmed. They had no change, nor was the machine working for credit card swiping. It was a mess, nothing looked cleaned, the table’s, floor countertops, grills, stove top. So I can only imagine what I couldn’t see how it looked further. The food was ok.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 2
    Service: 2
    Atmosphere: 1
    Recommended dishes
    Vegetarian Salad Bowl
    Parking space
    Difficult to find parking
    Parking
    Always limited parking is alway crowded, and even where the cars parked entering is ridiculous, blocks traffic light, and walk way.

  39. Mary Harvey 2023/03

    Food was delicious. Prices were moderate. Staff was polite and friendly
    Food: 5
    Service: 5
    Atmosphere: 5

  40. RaShanda Miller 2023/03

    The floor was dirty and sticky, the tables were not cleaned, and the rice was hard and crunchy, I got my money back, will never eat here again.
    Food: 1
    Service: 4
    Atmosphere: 1

  41. Samrat Lamichhane 2023/02

    This place needs to have a good management . Employees seem to be overworked and have “Don’t care” attitude . They are out of most of the stuff like Guacamole, Sour Cream and Chicken.

  42. James 2023/02

    Ehhhhh

  43. Volkan KOÇ 2023/02

    This place is hit or miss. Most of the time it is a miss. Once again, i had no flavor on both bowl and burrito, rice were overcooked, no sides placed in bag for quesedilla. I had decent food 2 or 3 times out of 10 and i will seriously consider not to give another chance to this location. I even had placed order online just to find out store was closed. Very weird business model
    Food: 1
    Service: 2
    Atmosphere: 2

  44. Floyd Levere II 2023/02

    Out of food, dirty, no ice, no napkins.. bout as trifling as it gets really. Workers just stand and look.
    Food: 1
    Service: 1
    Atmosphere: 1

  45. Becky Jones 2023/02

    Normally I wouldn’t write a review of a fast food chain, but this chipotle in particular is actually the most skilled at ALWAYS GETTING THE ORDER WRONG. Unless you are at the store in line watching them make your meal, something will always be missing or you will have toppings added to your meal, or toppings that you wanted not put on your meal at all. It’s impressive, really. Don’t order delivery from here or in store pick-up if you actually want what you ordered.
    Service
    Delivery
    Meal type
    Lunch
    Price per person
    $20–30

  46. David Schandler 2023/02

    Out of chips and regular steak at 6pm on a Friday? Enjoyed the GGS, but didn’t appreciate having to pay extra as you didn’t have regular steak.
    Food: 4
    Service: 5
    Atmosphere: 5

  47. jasmine johnson 2023/02

    I ordered 1/1/2023 around 10:30 and I had a steak quesadilla, but my job ordered a bunch of food from here today. One it was dry like it had been sitting there for an hour, it was dry and very untasteful. This is not the first time I’ve ordered here and sorry it will be my last. Happy New Year.
    Meal type
    Lunch
    Price per person
    $30–50

  48. Janay Joseph 2023/02

    This location is always missing something, the flavors are never consistent- food, dressings and guac- chips are usually stale, and the workers have no sense of balance when it comes to how much of each ingredient to include to insure it tastes well. I’m pretty much always disappointed. Oh, and they pretty much never have the vinaigrette.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $10–20
    Dietary restrictions
    If you have restrictions or macros to hit, do yourself a favor and find another Chipotle.

  49. Carter Mason 2023/01

    The food was typical for a chipolte, but the place was dirty and looked to not have been cleaned in a while. They were also out of all tortillas, which can easily become a hindrance to many customers.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $1–10
    Food: 4
    Service: 3
    Atmosphere: 3

  50. K C 2023/01

    i’m not even sure why i continue to give this location a chance. i’ve ordered via doordash close to 10 times and every single time something is wrong with my order and i have to be issued a refund. never again!!! only go in person if you’re going to order from this location
    Service
    Delivery

  51. Andrew S 2023/01

    Worst chipotle in Virginia! Absolute disgrace.

  52. Emani Smith 2023/01

    New management or be shut down this chipotle needs to be shut down. It’s AWFUL the food looks and taste like it was lazily prepared every time I go. I’ve yet to have a positive experience. Employees got in AirPods but can’t follow simple instructions.
    Service
    Take out
    Meal type
    Lunch

  53. Ashley Johnson 2023/01

    This is unacceptable, I will never order from here again. The food quality is poor. Whole clumps of beef were found in our food.
    Service
    Delivery
    Meal type
    Lunch
    Price per person
    $10–20

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  54. Zakiyah Davis 2023/01

    I ordered a burrito bowl and only received a bowl of chicken. Nothing else. My receipt said fajita veggies, guacamole, I got none of that. I can’t believe Chipotle played in my face 😩
    Service
    Delivery
    Price per person
    $10–20

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  55. Lakayla 2023/01

    The WORST chipotle in the united states of american. They will give you what ever protein they want. If thats not scary enough these lazy bums don’t replenish napkins straws or anything else you’ll need to eat this mystery meal they prepared for you, dont even try to ask for dressing they’ll look at you crazy and say “we ran out” every visit no matter what time you walk in. Waiting for a mobile order is humiliating, they wont announce a name or even ask if you need help i waited 30 minutes AFTER my scheduled time for pick up, if i missed anything i promise i blocked it out of my mind as a trauma response
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  56. Markia Keith 2023/01

    Corporate really needs to come to this location. The staff is extremely rude. The orders are always wrong and they NEVER want to fix it.

  57. Jenny 2023/01

    This Chipotle was just OK overall. The atmosphere was fine. The service was friendly, but they were definitely understaffed and the service was slow. The food was good, but they were out of mild salsa. There were no napkins in three different dispensers. I didn’t ask for napkins at the counter to avoid slowing service down even more since they were understaffed. I just used a paper towel I had in my pocket. The countertops were not wiped and the men’s bathroom was untidy. I have been to worse Chipotles, I have been to better Chipotles. Still, I would return to this one.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20
    Food: 4
    Service: 3
    Atmosphere: 4

  58. Leigh Hall 2023/01

    I asked for a burrito and they had my Uber driver call me and ask if they can make it into a bowl since they didn’t have tortillas. I said that was ok and ended up with only half of my toppings.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $20–30

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  59. M 2023/01

    Gross, rude staff, and smaller portions than other locations
    Service
    Dine in
    Price per person
    $10–20

  60. rochelle 2023/01

    2pm, they didn’t have any food. Could only get brown rice. The lady making the bowls and burritos was disgruntled. People started leaving behind me. “Do you want queso, oh we don’t have queso”. Chipotle can do better. the flavor was ok.
    Food: 3
    Service: 2
    Atmosphere: 3

  61. Muneera Hassan 2023/01

    Please give whoever is working there right now a raise because there was some system issue and they all handled what seemed incredibly stressful really well!!

  62. Amanuel Yiblet 2023/01

    Very inconsistent food quality due to the rotating door of student employees. Often out of cilantro and/or white rice. ALWAYS out of fajita veggies.
    Price per person
    $1–10
    Food: 3
    Service: 4
    Atmosphere: 4

  63. Kimberly Wood-Allen 2022/11

    out if guacamole… uugghhh the whole purpose of going there for the guac
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

  64. Joshua Zimmerman 2022/11

    Received the complete wrong order. Literally not a single thing was correct.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $10–20
    Features
    Takeout: Yes
    Delivery: Yes

  65. Cooper Spinelli 2022/11

    Worst chipotle, understaffed and always running out of stuff.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $1–10

  66. Jee Young 2022/11

    Ordered a chipotle bowl 30 minutes ago and haven’t been made yet.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  67. shenell holmes 2022/11

    I just got a order from them through Grubhub and it looks terrible i ordered 2 bowls and i got a half this isn’t right at all I’m ready to report this to the BBB

  68. Tucker Flythe 2022/11

    Came in at 1:30 for lunch and was told they are out of the veggies for the morning. Meaning they have more but aren’t going to make more. Not the first time this has happened. Would be great if the things that are included as an option for you meal would actually be available to put on your meal.

  69. lezena mamo 2022/11

    This location is absolutely ridiculous. They are missing so many items every time I come. All of their staff have terrible attitude. There’s food everywhere it’s never clean I can’t trust them with my food. Please if you care about what you eat DO NOT eat here. Truly a disgrace to chipotle!

  70. Ben Hiatt 2022/11

    I’ve tried multiple times, to give this place a chance. Time and time again I have been let down… this is blasphemy. Every time I order they’re out of guacamole or steak or rice. Last night my burrito came with no rice, just cheese as substitute!!! Disgusting!! I wouldn’t recommend this place on my worst enemy. If I was the owner of this location, things would change. Such a prime location, only for bad service.

  71. Rebecca S 2022/11

    If you are able, drive out to the Willow Lawn location. This location frequently runs out of ingredients and will charge you the same price even if all they have left is rice and beans. Don’t give them your money — clearly the manager doesn’t want to train and pay people to run the restaurant properly.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  72. Cody Smith 2022/11

    I don’t think this location has ever prepared the correct order once. Is it that hard? Ordered a bowl for delivery that was wrong, had it redelivered and it was still wrong. Probably should’ve taken a refund but ordered mobile instead and guess what?! ✨still wrong✨ I wonder how some function in their daily lives.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $10–20

  73. Ebony Raye 2022/11

    This Chipotle is TRASH! The last 3 times I went there the service was slow and the food tasteless so I stopped going but I was in a rush today and it had been awhile so I gave it another try and still the Worst Chipotle in Richmond which is surprisingly shocking because of the location to the college and Carytown so I expected way more. Today it took me 15 min to even get close to the counter to give my order, the food was still tasteless only with more hot spices added and for whatever reason their chips are ALWAYS salty and wet. I normally never give a bad review because any business can have a bad day(im not that kind of girl) but PEOPLE DO NOT WASTE YOUR TIME a bad day and a bad year are two different things. They clearly need better management to run that store to make it better or just close it if they are not going to keep up with the Chipotle standards im used to.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  74. Kami 2022/11

    Every time I go to this location, I always know something is going to go wrong with my order. I frequent this location as it walking distance from my house. On numerous occasions they are out of rice, proteins, toppings, chips, and even to go silverware! Whether it’s midday or evening they always seem to short of something.

    Today, I placed a mobile order and arrived to see that the store was only accepting online orders, you’re out of luck if you’re paying cash! As usual, my order still wasn’t ready even though I arrived 10 minutes after the expected pick up time. The employee had to make my order while I was waiting in the store and failed to mention that they were out of fajita veggies I had added to my salad. The chips were stale and overly salted, it’s only 2:30pm how are the chips already stale? A simple heads up would’ve been nice.

    As mentioned previously, they are always out of something. Clearly, their management team is not doing a good job of doing simple tasks such as updating the app, preparing enough food, and even placing supply orders. The general manager clearly doesn’t care about their job and neither does the district manager if they’re constantly overlooking these issues.

    Unfortunately since this is such a high traffic location they will continue to stay in business. Upper management needs to be held accountable for their actions and get this store together.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  75. Chuck George 2022/11

    I ordered 2 chicken burrito bowls and a burrito with beef. Just received rice and lettuce. Worst customer service also workers standing around and not even greeting patrons or giving guidance on where to pick up online orders. Absolutely the worst Dining experience ever! Oh I added pics since this was so unbelievable.
    Service
    Take out

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  76. TCee D 2022/10

    Literally the WORST location. Never has any chips and food (atleast the rice) is always over cooked 🙄 . It never fails it I give them another chance after another but it just gets worse and worse . …

  77. Kenneth Brailey 2022/10

    Worst chipotle in RVA. Always out of something! Chicken, fajitas, sour cream, steak, CHEESE. Just ghetto and poorly ran. Good luck getting a bowl or burrito with everything you like on it.

  78. Rachel P 2022/10

    Store was taking online orders ONLY (again). Had to wait 30-40 minutes for one order. The manager fired an employee on the spot for helping out a customer….poor management overall. Don’t waste your time by coming here
    Price per person
    $10–20

  79. Chris Black 2022/10

    This is the worst Chipotle I’ve had food from out of the multiple locations I have been to. I see all the negative reviews, you are 100% accurate. If you have a bad experience at this location reach out to Chipotle directly. They are good people they will return your money. But if enough people complain about the well below sub par quality food at this location hopefully they will make some changes.

  80. Alexander Gover 2022/10

    We placed an order in the app tonight and it was pretty much downhill from there. Half of what we ordered was out of stock. The employee (yes, there was only 1) was super nice about it and made us an even better meal for the inconvenience , but how does Chipotle run out of cheese? The drinks we ordered were out of stock as well. If that had been our only issue, I would have still considered it a 3-star experience…

    I didn’t realize until I got home that the burrito I got was not correct. It contained the hot salsa, which I intentionally avoid ordering because of an allergy. Some trace amounts here and there probably won’t hurt me, but the first bite I took of my burrito was one big pocket of that salsa. It was probably the most prevalent topping on my burrito.

    I didn’t bother calling the store because there was only one person preparing the food, manning the register, and answering the phones when I was there… instead, I went into the app and used the chat feature. They tried to offer me a BOGO deal on my next purchase, which isn’t going to happen again any time soon after this experience. I had to put up a serious fight just to get an actual human to chat with, and an even bigger fight to get my money back.

    I’ve never had this issue with Chipotle before, but this was a seriously bad experience. Management really needs to step up and help their staff so things don’t fall through the cracks, especially when it can endanger someone’s life.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  81. Mark Llorens 2022/10

    This was my order after waiting 40+ on an online order. The guac that costs extra was a quarter of an avocado that was not massed at all! I asked for black beans and there wasn’t any!
    Don’t plan to ever come back here

    reviews&photosreviews&photos

  82. ANDRESILVA Influências 2022/09

    Gostei de comer no Chipotle Mexican Grill. Descobri que é um excelente Restaurante fast good da culinária mexicana.
    Fui prontamente atendido e imediatamente servido.
    O frango assado com salada é um prato muito saboroso.
    O único detalhe que não é muito bom é o estacionamento, que é muito apertado.

  83. travis wiley 2022/09

    underwhelming

  84. Donitta McDonald 2022/09

    My first bland Chipotle 🥺
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  85. Allison Brockman 2022/09

    This location gave me food poisoning
    Meal type
    Dinner

  86. s pandey 2022/09

    Worst chipotle ever literally out of chips everytime awful

  87. Gary Knoll 2022/09

    My girl friend loves Chipotle but I find it unappealing and expensive for what it is… mediocre tex mex.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  88. Heather Pitts 2022/09

    They have nats in the store. I was constantly swatting while waiting for my order.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

  89. Miguel T 2022/09

    Literally a hit or miss, one day everything will be good the next the food is bland and cold. They need ppl that take the job a little serious.

  90. John Dunn 2022/09

    They did not have any food ready at 11:42 Am. Told me to come back in 15 minutes. Who operates a business in this fashion???
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $1–10

  91. Emma Montalvo 2022/09

    The past 3-4 times I have come here, about 50% of all ingredients are not stocked. Management needs to revisit the flow of customers to have enough food to make an actual meal.
    Service
    Dine in

  92. Elias Ingea 2022/09

    Prepare to wait 30 minutes after pickup time if you’re ordering through the app. They are almost never ready on time. Always a lot of people working yet nothing seems to get done.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

  93. David Steiger 2022/09

    AVOID AT ALL COSTS!!! Zero card for customers time – waited in line for 15-20 minutes only to find out several items were out of stock: guacamole, fajita peppers, etc. .. zero urgency on part of employees and they’re rude too, “Yeah, I know it was a sofrotas burrito, I made it for you.” Also, didn’t say you’re welcome/have a good day when I say thank you after paying. Do yourself a favor – go to Cava or Panera rig HR next door – they’re both sways fully stocked on everything & the employees actually care about their customers!!!

  94. Poria Burleigh 2022/09

    Prices have increased, never have everything in stock, machines are always down. It’s always something wrong here. The parking is horrible. It’s truly only made for people he love downtown or go to vcu.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Food: 4
    Service: 3
    Atmosphere: 2

  95. Genera Slater 2022/09

    Your phone service is the WORST I have ever heard. Absolutely ridiculous. Couldn’t get a real person to correct my order and the delivery service wouldn’t either, said to call your store. So now my order is wrong and being delivered… without being able to correct. Fix your phone service. I’m beyond upset. And can’t seem to cancel or request a refund.

  96. Jenna Klages 2022/09

    There’s this one lady who always makes fun of my burrito and loudly complains about having to make it. Today she stood there pointing and laughing at it for a full minute while her coworker rolled it, even after I said something about her always judging my order. I worked at chipotle rolling the exact same burrito for myself everyday and it’s really not that big of a deal. It’s weird to publicly shame someone for their burrito order. Shout out to the cashier Olivia for always being super bubbly and positive, she’s really sweet. 5 stars for her and the other employees working there. I dread ordering when I see that one rude lady though because I know she’s going to cuss and laugh at me.

  97. Faith Sprouse 2022/08

    Everything is great!
    Service
    Dine in
    Meal type
    Other
    Price per person
    $10–20
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Delivery: Yes

  98. Jermaine Walker 2022/08

    Rice was crunchy both times
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  99. Geoffrey Kfoury 2022/08

    This location is frequently out of chips (and other items)

  100. Sabrina Sarber 2022/08

    Always out of stuff. Last visit they were out of cheese and sour cream.

  101. Riceak 2022/08

    Very little parking but overall it is like any other chipotle
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $10–20

  102. Shefonda Robinson 2022/08

    I went to the location on Mechanicsville at 9:40pm, they would not let me in stating they where close only doing online order very rude.

  103. Lexi Scott 2022/08

    The sad thing I don’t remember the last time this chipotle wasn’t out of something. Just got chipotle today and no beans or sour cream 🙁 only leaving a comment because so many times in the past they’re been out of drinks, queso, chips, guacamole, rice, literally any and everything on a daily basis. I am a chipotle fan and get it once every couple weeks or so, but I’m really just giving them so many chances at this point. Not to mention they hardly fill ur bowl.. probably cause they have to ration and they’re worried what they’re gonna run out of next or it’s not full because there’s barely anything in there. Especially sucks because I usually always do an online pickup and don’t know what I’m missing until I’m already back home and it’s paid for.

  104. Brian Moore 2022/08

    For some reason, the day that I was there the staff was only accepting online orders and requiring most customers to wait outside. The process was exceptionally inefficient and the staff was not good at communicating what was happening.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  105. Ashwaq Mohamed 2022/08

    DO NOT GO TO THIS LOCATION! The whole store is very unsanitary, food everywhere, always missing items, and a lot of cross contamination. The service was terrible and I got food poisoning from eating here. It’s sad how college students have to struggle with this. Please if you love yourself don’t eat here. Truly disgraceful to the chipotle corporation.

  106. Maria Ribera 2022/08

    I have had it with this chipotle honestly. There’s been numerous times where they give me SO little food whenever I get my meal delivered. How?! I feel like they scam me every time and I can’t rely on them for lunch because they think it’s okay to not put the amount of food they would give to you in person.

    If you wanna save ur money and enjoy the meal you deserve, I would just order from another chipotle in Richmond.
    Service
    Delivery
    Meal type
    Lunch
    Price per person
    $30–50

  107. Megan tatum 2022/08

    I ordered a bowl with double steak and no beans via door dash. The order was completely messed up, had chicken normal amount and beans instead. Mistakes happen, and I get that. My one star is because there is 0 way to call and explain what happened to the store. They have an automated system that doesn’t adequately get you to a person or to explain the problem. Their online chat is also a robot that is extremely poorly crafted and doesn’t recognize anything you put in. It’s absurd. So, beware- you might spend $30 to have a bowl delivered just to find out it’s hella wrong and have zero way to contact the store without getting into the car the delivery option was supposed to help you avoid in the first place.
    Service
    Delivery
    Meal type
    Lunch
    Price per person
    $20–30

  108. Caroline m 2022/08

    Avoid this location at all costs. The workers here are extremely undertrained & understaffed so they are constantly making mistakes, never prepping enough, and visibly stressed out. There are never enough workers in the prep line either so the line gets extremely backed up. Most importantly, they are always out of essential ingredients. You can typically count on them being out of salsas, guacamole, sour cream, salad dressing, and lettuce. However last night, they were out of a number of those things including rice, which is just asinine. It is also often unclear whether they are actually “out” of something or if they just failed to prep enough before hand/don’t want to go retrieve the already made and bagged food from the back. The overall lack of guidance from management is abundantly clear & both the workers & consumer suffers for it. This location should frankly be gutted. For a business model that relies entirely on the customer “building their own meal”, being totally out of the majority of ingredients is both illogical and extremely frustrating.

  109. Jesse Beck 2022/08

    I’m not sure what it is with this location specifically but it’s awful. They’re always out of ingredients and now they only take mobile orders (but I’m not sure why because they still let you into the store). This most recent time I ordered a burrito bowl and only realized when I got back to my apartment that they didn’t put any rice in it. Absolutely ridiculous, they could have at the very least told me they were out. My friend’s order also came without rice, meaning they ran out and didn’t want to tell anybody so they just kept making meals without one of the essential ingredients. If you can, don’t go to this chipotle.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $1–10

  110. Carlos Alberto Pujols Matos 2022/07

    El lugar que mejor prepara este tipo de comida
    Service
    Take out
    Meal type
    Brunch
    Price per person
    $10–20

  111. Jake Wilcox 2022/07

    Quick and easy, staff were friendly, food was enjoyable.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  112. Brenden Murphy 2022/07

    Good food but this place is slammed constantly and difficult to drive to or order takeout from
    Food: 4
    Service: 3
    Atmosphere: 3

  113. looney world TV 2022/07

    the most unclean and unorganized location never eat here hair in the food and always out of somthing

  114. Ryan Ferebee Jr. 2022/07

    Horrible they’re always closed, out of ingredients or short on staff. Part of me understands the works are in a horrible situation but chipotle as a corporation should really scrap this location. I recommend going to the one on Willow Lawn if possible.

  115. Richard Bonie 2022/07

    Haven’t had Chipotle in a while so, this particular day I decided to treat myself and what do you know nothing has changed far as quality and the service was great, fast in and out. Plus the new vegan meatless meat was great I tried it for the first time

  116. Sasha Smolkin 2022/07

    Not the best Chipotle in RVA. Because they are so close to VCU they often run out of food. Also their staff is overworked like crazy. They still somehow stay nice despite being treated poorly by management, so that’s cool.
    Service
    Dine in
    Price per person
    $1–10
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Delivery: Yes
    Curbside pickup: Yes

  117. Blair Black 2022/07

    Worst. Chipotle. Ever. I think I was just served a bowl of straight cilantro. Go somewhere else, these punks on campus have no business even making a gdamn burrito.

    EDIT: STILL THE WORST. Gave em another shot and was missing all kinds of sides, portions were dramatically different, both steak and chicken dishes were so over salted it was unbearable. Lettuce in the salad was all mesclun. Just. Horrible. Do not waste your time. Don’t even think “rhhh maybe it’s not that bad…” IT IS. Multiple times. Seriously done.

  118. HEALEDNTHRIVING PHOENIX 2022/07

    Just ordered uber eats from here and you added something I didn’t want, its too spicy!!!! You messed up my entire order and I’m pregnant. You all can’t follow simple instructions??!!! You all are the worse chipotle I’ve been to.
    Service
    Delivery
    Price per person
    $10–20

  119. travis robinson 2022/06

    Bad quality

  120. Manav Kapoor 2022/06

    Not so good 😢
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  121. Julianne Friedman 2022/06

    Always out of something, or everything!

  122. Michael Raney 2022/06

    The chips are always stale. FYI

  123. Armond Feffer 2022/06

    I feel so badly for the employees here. Always short-staffed, always out of ingredients, swamped by online orders, etc. Management needs to be fired
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  124. Uday Kapoor 2022/06

    Brother, you are in for a specialty treat. a SCAM treat lol. Brother let me you remember this, MY brother, “swohail” askes for accomodations for his disabilitys or as he likes to call it ,”aalerguis” lol, and they telling him to scrams! Like c’mon bro give me a break lol. Was ur cralpy guocomole not insult enough? Get that outta my face. More lime my feces! 😂. Anyswya food was awesome, but the service was amazing 😍! jk lol. Dotn come back here, even don’t even come here.

  125. Tiffany Pinos 2022/06

    Quite possibly the worst chipotle experience I’ve ever had. First of all, you have to do an online order only? What? 🚩🚩🚩Everyone knows online orders at places like this are usually a big miss but I’m hungry so I place my order anyway.

    Waited 30 whole minutes for two bowls. Get home and they are SKIMP. I paid for double chicken, there was no double chicken. Also the rice wasn’t properly cooked… hard bits in it. And the taste was off. Usually with chipotle I have enough for leftovers. Not this time. So disappointed. Never coming again. Requesting a refund. And corporate should look into this location. Awful. One star. Do not recommend. Go to the cava next door. *Kanye shrug*

  126. Larelle Edmonds-Howell 2022/06

    Ordered chipotle bowls from this location last night and was appalled when I opened the metal top to find a bowl containing less than half of the ingredients ordered. This was a horrible experience especially due to the lack of communication by staff prior to pick up. I will NOT be ordering from this location again. How can you all charge for an extra topping and not include it in the order. Despicable.

  127. Lauren Hunter 2022/06

    Went to pick up an order at 8pm and all the doors were locked. It was raining pretty hard and I waited outside in the rain for at least 10 minutes before someone let me inside. While I was waiting a door dash driver tried to get in and thought they were closed and took a picture of the door. Got a fountain drink and all the soda was out except for root beer I don’t even drink root beer. All the juice machines empty. Girl working straight up told me they don’t have chips and if I ordered them to just request a refund online.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

  128. Chelle Rogers 2022/06

    They did not have any mild salsa, sour cream or vinaigrette dressing and the rice was crunchy as if it had been sitting out to long or not cooked enough. My good was very dry and tasted horrible I am never going back to Chipotle ever
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10

  129. laura cody 2022/05

    Save yourself the trouble and just go down the road to the Chipolte on Nansemond. I have not had a single order from this place that has not missed items or not made the order correctly. I don’t understand how one store can get it right every time and just a few miles away the other just continues to mess it up.

  130. Jarnette Armstead 2022/05

    New manager was rude. Picking up a doordasd catering order he was not helpful after my Customer paid over $400.00 he couldn’t find the order and stated that the order was canceled. He was not willing to take her order over the phone he just kept stating that it was nothing he could do. We later found out he was logged into his old store and was looking at orders for another location.

  131. Tatyana Hollins 2022/05

    After 3 consecutive trips without food, I’ve decided I would save someone else the heartache. If you can, just avoid this one. Go to the Chipotle in White Oak. Today specifically, after standing in line for 30 minutes an employee stated they would no longer be taking any orders for the night. It was 4:45 pm.

  132. Ivy Luong 2022/05

    If I could give negative stars I would. I just got my chipotle bowl delivery with just RICE AND SALSA. It’s missing lettuce, sofritas, bell peppers, and guacamole. If you’re out of ingredients then just cancel my order, don’t make me wait half an hour for just RICE AND SALSA.

  133. Thane Chaves 2022/05

    EDIT: this chipotle has gotten much better! All my orders in the last month have been correct and I’ve actually been told when they’re out of certain things lol

    Idk what it is about this chipotle but they always get my order wrong without fail. Normally I really don’t care about this sort of thing, I don’t even mind getting someone else’s order once in a while, but I eat a lot of chipotle and I genuinely don’t think they’ve gotten it right once. And it’s not just someone else’s order. It’s only half the bowl is filled and it’s literally missing half the ingredients. They send me a buy one get one to correct it or whatever and I use that and it happens AGAIN. At this point it’s just a wast of money :/

  134. Andrew Pitts 2022/05

    Expect to spend 20 minutes or more waiting in line, even if you order ahead. Food is generally prepared poorly, with burritos falling apart and ingredients overcooked. I’d recommend going to Qdoba down the street, much better experience, and less expensive.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  135. Camila Franco 2022/05

    I would leave zero stars if I could. Every single time that I ordered food at this location something was wrong with my order. And they don’t even bother to contact me about it. I ordered 2 bowls tonight and half of the items were missing – including the guacamole that I’ve paid for. Seriously, get your work together or close your doors.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $10–20

  136. John Stanley 2022/04

    This is one there better stores loved the service and the food

  137. Snorlax :3 2022/04

    Terrible location never had ingredients miserable to workers toooo

  138. Mark Castro 2022/04

    I wish I could give this zero stars. Every time I try to come for dinner time they never have any ingredients. Do better chipotle

  139. Raven Elise 2022/04

    This place is very inconsistent. The food is obviously good, IF THEY HAVE IT. The employees are usually very nice which is why they have the 2 stars versus one.

  140. Ariel 2022/04

    The service of this chipotle is so bad that it made me write my first ever review. They consistently have shortages, have terrible and slow service, and have gotten my online orders wrong. GO TO ANOTHER ONE NOT THIS ONE.
    Service
    Delivery
    Meal type
    Dinner

  141. Eric Koehler 2022/04

    Chipotle is great but this location is terrible. First time, I ordered online and the food never arrived. Second time, I went in person and they were sold out of a bunch of items. Won’t be trying a third time.

  142. Chris Spivey 2022/04

    Terrible service. The old lady in the front got mad because I asked for my burrito to be double wrapped. Then proceeded to try to charge me for two steaks when I asked for a steak burrito. When I asked to talk to the manager he had no answer for me other than you don’t have to eat the burrito. Highly disorganized there was food scraps all over the food making area with no regards of the health departments codes. Terrible service, will never go back to this chipotle. Most likely will never eat Chipotle again, terrible terrible service.

  143. SHASHWAT GOSWAMI 2128615 2022/03

    Too late for taking orders… Employees aren’t empathetic at all

  144. sunshine estrada 2022/03

    No staff excwpt for one person. No rice, guaca and no chesee.

  145. Peter Me 2022/03

    Chipotle’s gift card system is an absolute joke. Definitely won’t be gifting Chipotle gift cards to anyone this holiday season.

  146. Kevin “Kage” Goulding 2022/03

    Ordered from this location using the Door dash app. My partners burrito bowl had no veggie fajitas or guacamole as ordered. My “chicken burrito” had no chicken except for the last bite.

  147. Lauren Hoffmann 2022/03

    I think they’ve gotten my UberEats order wrong for the past three orders in a row and even if the order is correct, it’s 50/50 whether they’ll actually include the guacamole that I paid extra for.
    Service
    Delivery
    Meal type
    Dinner
    Price per person
    $20–30

  148. J. Miller 2022/03

    Out of chicken. Out of beans. No apology. So many employees, yet only one working the line with 27 people waiting and one on the register asking guests what they ordered to charge them. What is going on? Won’t be back.
    Service
    Dine in
    Meal type
    Lunch
    Price per person
    $10–20

  149. Jeffrey Haynes 2022/03

    Is it necessary to crank out 6 to go orders between each person? I’d rather walk to Moes than watch 15 bowls get made before 3 people get served. Get better
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $1–10

  150. Stephanie adams 2022/03

    Soooo…… this place is not clean. Dried food stuck around serving area, food is mixing together (make sure if you have any food allergies stray away from this location ), walked in I was not greeted unless you call what you want a greeting with a stare down? And that was after I said helloo how are you…. this location needs to be reported. Never again will I come back and how you always out of stuff and its a kroger down the street? Anyway DON’T COME HERE

  151. Daniel in DC 2022/03

    This man was handling tortillas and using with phone without changing gloves. There was a lady in the line who called him rude for his attitude. The place is nice and clean tho

    reviews&photos

  152. Tamia Gills 2022/03

    Yo I found a piece of plastic in my food I call it’s no way to get a hold of anybody they had one lady working the line by herself smh then they out of food grill cook look stressed out in the back it’s a mess yo I’m never coming back to that chipotle again
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

    reviews&photos

  153. Gasim Alamin 2022/02

    It’s clean 👌
    Service
    Dine in
    Meal type
    Lunch

  154. Markita 2022/02

    They never have all the ingredients

  155. Nytasha Coles 2022/02

    I just love Chipotle. I literally eat here everyday. It’s a must.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Delivery: Yes
    Curbside pickup: No

  156. Jessica Tsukanov 2022/02

    Canceled my order 2 hours after I ordered & then hung up the phone when I called, so I never got through to the store. Unprofessional

  157. Gabriel Gotera 2022/02

    Once or twice sure but honestly every time I’ve tried to go to this chipotle busy or not busy are always missing core ingredients

  158. wyatt McGeorge 2022/02

    Whoever is in charge of bringing in supplies at this location is complete @$$. Never has there been a time when they have everything. How do you not have tortillas?! Lmao

  159. KJ 2022/02

    Cold food, no rice, missing large guacamole, bag was soaked when delivered and broke. This location continues to disappoint me.

  160. Noonie Pena 2022/02

    Light skinned boy that was working was moving like he didn’t have a line to the patio door. A lady in front of me asked what was going on and he ignored her. Then waited last minute to tell everyone they didn’t have brown rice, corn and they was only accepting card payments 🙄 …

  161. jesse Morrison 2022/02

    Poor service. Out of a lot of things, pinto beans are so old they look like refried beans. Tons of employees there, but not taking care of customers. Using wrong utensils.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  162. Jacob Robertson 2022/02

    They wouldn’t do any inperson orders because of a hurricane. Mind you id understand but it was just sprinkling. Sounds more like a staffing issue.

  163. Hank Barry 2022/02

    The 1 star reviews are accurate. Cold chicken bowl (ate in store) no fajita veggies, and no Tabasco “chipotle” hot sauce. Initially told me no ice for drinks and came out a bit later and filled the drink machine with ice.
    Kind workers, poor management.

  164. TAunda Jennings 2022/02

    I absolutely love Chipotle, but this experience was the worst. I ordered a bowl with chicken, and while the chicken was fresh from the grill, it was raw. I waited over 20 minutes just to order my food because it appeared that the other workers were focused on just online orders and left one hard working woman to make orders for people in line and take their money. I was really disappointed.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  165. LaFire 2022/02

    Went last night around 8pm. The station was filthy, dried up food everywhere. They were out of peppers, sour cream and mild sauce. So I got what they had. Come to find out they also were out of all the ingredients to make the vinaigrette. Left upset. Got home to eat my food and the rice was rock hard. Called store to get a refund and kept getting an automated response that only gave refunds on pickup orders through the app. Just an overall disappointment.

  166. Mike Smith 2022/01

    Closed at 830pm on a Saturday

  167. Andrew Mcr 2022/01

    Average taste of food.

  168. L Mac 2022/01

    Ran by children! It takes way to long to get food and their attitudes are tragically awful!

  169. Iconic Shoniee 2022/01

    They close before 10 and I saw a family of bug never eating here again

  170. Jamal Harvey 2022/01

    This got to be the sorriest Chipotle that I been too! Every time I visit this location, they are always out of everything, while I go to another location and they have what I want

  171. Katey Stamm 2022/01

    hung up on my phone call 3 times after they forgot one of my meals in a pick up order, not the first time they’ve messed up.

  172. Michelle Duong 2022/01

    they never have anything in stock. went tonight for chipotle, and the girl with red/ orange haired thats big was not meant to work in customer service at all. she kept yelling at everyone when people asked for something they were out of stock.

  173. Ismaeli Rodriguez 2022/01

    If I could give this place a 0, that would be generous. I swear the slogan for this Chipotle is “Guaranteed… to be out of everything.” How is it 4pm and you’re already out of guac, salsa, queso, tortillas, and your cilantro lime rice – (WITHOUT CILANTRO OR LIME?)

    Make it make sense. Avoid this place like the plague unless all you want is plain rice and lettuce.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  174. Nadya Senia 2022/01

    This Chipotle is by far the best I’ve been to. The staff is amazing, very friendly and personable. They maintained professionalism and were a joy to interact with. The manager Shay was great and his team is awesome. Jay (Jaqui I think) made our bowls and he was the best! He mixed up each of the ingredients before scooping them into the bowls (I take this seriously! No one wants dry crusty ingredients lol) and he was so sweet and patient with my group as we figured out what we wanted. I definitely recommend this location!! Will be back soon 😁
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  175. Andrea Orange 2021/12

    Ordered chips and the whole bag was stale! Very disappointing
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  176. Lily Vita 2021/12

    Do not deliver from there. They mess up your order every time. In person is fine.

  177. Luca 2021/12

    Uber Eats ordered two veggie burritos from this Chipotle tonight. Instead of any burritos I just received two hot bowls of pinto beans. I have zero clue.
    Service
    Delivery
    Price per person
    $20–30

  178. Rory W 2021/12

    There is always something wrong with this chipotle the past few months. The other day they were out of tortillas at peak dinner time (really?) today they stated they were only taking online orders (which as you can see by the abundance of reviews about that, that’s basically saying you’re closed or you’re going to get your order messed up. Management I guess relies on the fact college students will eat chipotle solely because of this location being so close to VCU. If this was at any other location they’d be out of business in no time.

    Update they’re only taking online orders even though their doors are open. Terrible service again.

  179. Gabriel 2021/12

    Greta location next to VCU in a plaza with other restaurants to eat such as panera, &pizza, and etc. Very convenient for students. the staff was very friendly and the inside of the restaurant was kept clean with all the utensil,s napkins, and everything always stocked. The parking spaces are typically limited as the parking lot for the multiple restaurants is often very busy.

  180. Marcus Hughes 2021/12

    Bowl was good. But only 1 person working the line she stayed positive and worked at a good pace but, Cashier didn’t help the line and 4 people working on online orders when there was 30+ people in line for over 30minutes.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20
    Features
    Dine in: Yes
    Outdoor seating: Yes
    Takeout: Yes
    Curbside pickup: No

  181. Brielle Young 2021/12

    I never write reviews but AVOID THIS PLACE. It seems like nobody is trained, every burrito that came along the person said “there’s too much food it won’t close” including mine. I feel bad for the workers here they seem so stressed. Management disrespected the workers and the customers. One person asked for help and the manager just walked up angrily and said WHATS UP. I asked for lime and they gave me a whole one cause they said they couldn’t cut it. And the food didn’t taste so good. It took an hour to get food. Never again!

  182. Calandra Moss 2021/11

    Friendly staff and great portions!

  183. Bert Geng 2021/11

    No beans or salad dressing today, slow service

  184. Chantele Gorham 2021/11

    I always get a chicken burrito with the works!!! I could eat this everyday 😋.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $20–30

  185. Hunter Pease 2021/11

    Have ordered delivery from here multiple times thinking, “maybe they’ll get it right this time.” I think they must get delivery orders and give them all to a blind rat to prepare. Literally a joke how wrong they get the orders and how terribly prepared they are. Don’t get delivery from this location. Who’s the manager, sheesh!

  186. Michael Ankrom 2021/10

    Great service, clean premises. Rice was a little dry.
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  187. Jamie Taylor 2021/10

    Order was cold, less than a handful of of in salted warm chips.

  188. e d 2021/10

    The past 3 times I have been here it was literally 2-3 hours before close and they were out of several things. Always very poorly stocked. Go to the other one lol

  189. Ros Morton 2021/10

    My food was amazing but the place that is pretty dirty with food falling all of the countertops and the floors. They move at such a fast pace that it would be really hard for them to constantly clean. Although I still think that they could do a little bit better.

  190. Zed Clark 2021/10

    They didn’t give me my guac for an online order and my burrito was wrapped so poorly that I had to pour it into a bowl. They tortilla didn’t fully cover an entire side and the ingredients were (somehow) layered one on top of another top to bottom, so you got a few bites of cheese, then meat, then lettuce, etc. I’m not even sure how they managed this tbh.

  191. Chris Scappaticcio 2021/10

    Drove a little out of my way to visit this location since it had slightly better reviews than nearby Chipotles. This was obviously a mistake, in hindsight. I’ve been to many different locations and this was by far the worst I’ve visited. For starters, the rice was old and hard. I asked for fresh rice and, surprise, it was no better. The chicken was ridiculously salty and they only gave me a half serving. When I asked for a little more, they charged me for double meat. They also said they were “out” of Pico de Gallo, which didn’t seem very true. Once I got to the register, the girl that rang me up literally did not say one word to me. No “thank you” or “have a nice day”. Back to Taco Bell, I guess.

  192. Caruso R 2021/10

    I love chipotle but they are always so busy with online orders that in-store customers are simply forgotten about. No apologies for the wait. No customer service. I waited for 20 minutes for 3 people to go in front of me. And they processed 17 online orders in that time. Congrats on making money but at least hire enough employees so your staff are a little lest over worked and rude

  193. Brenda Switzer 2021/09

    Very slow service

  194. Jimmy Chapman 2021/09

    Open for in store orders and on line orders. Friendly staff.

  195. JOSE LOPEZ 2021/09

    Love it, the ladies there are awesome make my special son feel loved.

  196. Anonymous Person 2021/09

    I like their burritos & their bowls. The ingredients I like are salsa, cheese, steak, salad, & beans.

  197. Neil McCoy 2021/09

    They can be stingy when adding double chicken. But the staff is great and productive.

  198. Joel Berger 2021/09

    Just watched staff yell at a customer for asking to get attention. It was 3 to 4 times slower than any chipotle I’ve been to. Also dirty. They wiped the top of my bowl with a rag they previously used on the counter. Gross!

  199. Joshua Hoover 2021/09

    Have been there 4 times now, and order has either been botched/mediocre 3 out of the 4 times. This last time (7/5/21) they ran out of chicken, and said that my order would be automatically refunded. The problem is they refunded me the wrong amount. Since I’m only out a couple bucks I’m just going to give up on it, but won’t be returning cause the food hasn’t been great most of the time. There’s a Qdoba a block away. I’ve had better luck there most of the time, still not perfect, but better than here.
    Service
    Take out
    Meal type
    Lunch
    Price per person
    $10–20

  200. LaToya Seabrook 2021/08

    New clean

  201. J C 2021/08

    It’s Chipotle, of course it’s good

  202. Morgan Carey 2021/08

    They don’t answer their phones.

  203. 804 AwareandWoke 2021/08

    Chicken bowl was so fresh and delicious! As always, of course!

  204. Eric S 2021/08

    After ordering online and getting a 930 pickup, when I arrived at 920 door was locked. There was about 6 others in similar situation. When I arrived home, they apparently rushed to get rid of us. Both bowls only half full. No sour cream as ordered. I called back to complain, no answer.

  205. Alyssa Vega 2021/07

    They gave me the wrong order when I ordered online and won’t even answer their phones.

  206. John K 2021/07

    Do not order online from this location chances are you won’t get your food and if you do it will be 30 minutes to an hour late with the food cold and soggy.

  207. Grace Topham 2021/07

    Delivers to MCV hospital very quickly, warm and delicious, thanks for feeding hungry hospital workers we love you chipotle 💓💓💓 …

  208. Allison Sawyer 2021/07

    If I could leave zero stars I would. They wouldn’t let you walk up to the counter and order until it got really busy, so we ordered on the app. At first it was no big deal, but after waiting AN HOUR after our order had been placed, and being reasonable during that time that our order was coming up, they finally checked in their system and said they couldn’t find the order. And that was their entire response. After telling me that she couldn’t find the order, she went back to what she was doing and it wasn’t until I asked again that she said I’ll just have to ask for a refund or stand in the 30 minute line to get my order. So I asked another worker! He asked the manager and the manager said the same thing. To get a refund or wait another 30+ minutes on top of the hour I had just waited just to get my order. Nobody cared that I hadn’t gotten my food. I’ve worked in the fast food industry for many years and never would I think to act like these people had acted towards me. It was a horrible experience, we left without food and we won’t be going back to a Chipotle anytime soon.
    Meal type
    Dinner
    Price per person
    $10–20

  209. Victoria Pomary 2021/06

    Excellent customer service

  210. Ricky TheGoGo 2021/06

    Brain dead employees. Horrible system

  211. Kiyante Faucher 2021/06

    I don’t know who was working today May 12,2021 but they all need to be there everyday. This has been the best chipotle thus far hands down!

  212. John Proserpio 2021/06

    Do not order from here, especially via delivery or any other method. You will get either missing food or a completely wrong order. This happened to me 3 times in a row, and seems to be the only thing they can do consistently.

  213. Ali Baba 2021/06

    Chipotle at Richmond downtown, the only reason I took a star off is they meat savings portions. I usually get a scoop and half for an order but they gave me 1 scoop and 2 pieces of cut steak. Overall very clean store and clean bathrooms.
    Service
    Dine in
    Meal type
    Dinner
    Price per person
    $1–10

    reviews&photosreviews&photosreviews&photosreviews&photos

  214. j_ bubblez 2021/05

    Wish they would replace this with something else.

  215. Nimishraj Panse 2021/05

    Great staff, great taste

  216. j patt 2021/05

    Stingy with the meat . basically paying 12 dollars for a bowl of rice

  217. Maurice Skinner 2021/05

    Order wasnt ready on time nor was it correct!

  218. Clarence Jefferson 2021/05

    Very good customer service quick and fair prices

  219. Sarah Van Demark 2021/05

    The constantly mess up my order. This is the 5th time it’s happened. I’m not going to this location anymore.

  220. mike jones 2021/05

    Completely messed up my order

    reviews&photos

  221. Violeta Rodriguez 2021/05

    If i could give 0 stars I would! I have ordered from this chipotle through doordash and they have cancelled my order twice, even AFTER accepting it. The second time my driver was already there and they cancelled the order after I had been waiting for it for about 30 minutes. WORST CHIPOTLE EVER!

  222. Latoya Epps 2021/05

    Just order through door dash let me just say the rice was partly mushy combined with under cooked rice. Anyone who is using door dash knows it’s quite pricey 1st off, secondly I was unable to eat the food. I’ve tried to call the store back three time…. no answer. Chipotle W.Grace should be ashamed of themselves serving customers with food not properly prepared.

  223. Justin Archer 2021/04

    It is a chipotle.

  224. rafael quesada 2021/04

    Excellent customer service
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  225. Corey Campbell 2021/04

    Consistently Great! Cheers to the crew ❤️✌🏾 …
    Service
    Dine in

  226. Taylor 2021/04

    Twice in a day there was meat in vegetarian bowls incorrect ingredients.

  227. Christina Macaulay 2021/04

    I don’t know what is is about this location but they have gotten my delivery order wrong 4 times.

  228. Mohammad Shoaib Rafi 2021/04

    The in-charge is bad behavior with customers

    reviews&photos

  229. REDD LUCCIANA 2021/04

    Who Doesn’t Love Chipotle??
    Fresh Healthy Great Tasting Food W Friendly Fast Service!!! Yummy😋 …

  230. Malachi Hill 2021/04

    Will take your order and than cancel it after making you wait for an hour and a half. “Sorry that’s to bad please leave” Worst chipotle ever

  231. Dayshawn Delbridge 2021/03

    Fast service

  232. Loretta Stephens 2021/03

    Always great

  233. sparkle gillus 2021/03

    Hate here and got the worst food positioning of my life.

  234. Elmond Taylor 2021/03

    Waited 45 minutes past the time my oder was supposed to be ready.

  235. Tonya Childs 2021/03

    I Love coming to this Location everyone is always Pleasant with great customer service… Thanks guys

  236. Ted Heck 2021/03

    Friendly staff. Really appreciated that they told a customer they could not serve him because he wasn’t wearing a mask.

  237. Stephanie Machalinski 2021/03

    Ordered to be delivered for the 2nd time and it was dry and threw half of it away. Only time it’s been good is 1/2 the time I go in

  238. Michaela Driskell 2021/03

    the people working were super nice & im not kidding this was the best chipotle we’ve had in so long. & we eat chipotle weekly sooo yeah. thank you 🙂

  239. Mike Ragland 2021/03

    This was just horrible! My food bere has usually been good but this time it was just bad. Got 2 steak bowls and it’s not even steak, also got a chicken burrito and it’s as cold as ice. It was just like no one cared when preparing these meals

  240. Savit Vajpayee 2021/03

    Garbage chipotle. In the name of “COVID” and “online orders only” they are literally making customers wait 30 mins extra than when their order should be ready as per the time on the order placed, and giving them HALF THE FOOD. Make sure to open your food and check before you leave!!!! Cancelling order is not really an option because you won’t get your refund for 30 days. And if you call the restaurant, they won’t pick up. Unacceptable and absolute mess. This Chipotle should be closed or person serving the food on 09/29/2021 around 6:30 PM should be fired.

  241. Jamie Banks 2021/03

    Normally i go to the one on brook rd next to the best buy which is great, however, if i want delivery it has to be this store. The first time i ordered its like there was barely anything in my bowl and i just accepted it as someone was having a bad day…i just ordered again a few days ago spent $42 to get food for a few of us and never received it..you call them and they wont pick up you put in a request for customer support and you get no response back. So now that my money has been stolen who do i reach out to cause if i go to this restaurant and act a fool or call on my inner Karen I’d be wrong…

  242. Heath Rambo 2021/03

    Consistently skimpy on online orders. There was very little chicken in my bowl today. The last time I ordered from this Chipotle, I could barely find any chicken in my burrito. I guess there’s some accountability when you stand in line and watch the burrito be assembled. I wrote off this Chipotle before. It’s been a couple years and decided to give it a second chance. Just as bad as always.

  243. Amie Winston 2021/02

    Rely nice people

  244. David Branch 2021/02

    Steak was delicious!

  245. Angela Lyons 2021/02

    I have a genuine concern and nobody is answering the phone…..booooo 😠😠😠😠 …

  246. Shon 2021/02

    This girls in here ROCK

    The night manager doesn’t accepts complaints. I think she believes it’s HER food ..Other than HER, man they rock up in here!

  247. Tammie Hogan 2021/01

    Absolutely the best lunch ever

  248. Matthew Muhlheim 2021/01

    I love Chipotle, but this has to be their worst location.

  249. Sunny Day 2021/01

    Love this place. Would give 5 stars but you have to ask several times for more of what you want. Stingy with toppings.

  250. Multan Mangel 2021/01

    Place is clean and the staff are very friendly. Will be my new go to chipotle from now on.
    Service
    Take out
    Meal type
    Other
    Price per person
    $1–10

  251. Sarah Wilson 2021/01

    Food is delicious but you can forget about your delivery order being correct. Or in person order for that matter.. how is that possible?!

  252. Ryan Sparks 2021/01

    DO NOT ORDER FROM DOORDASH!! Terrible delivery. Ordered on Doordash waited 2 hours and they still didn’t have the food prepared. 2 drivers dropped the order because it wasn’t ready so I just cancelled my order. Also don’t bother calling the store they will never answer the phone.

  253. Sarah Green 2021/01

    Messed up my mobile order twice. Didn’t have chips and I wasn’t notified that I have to reach out for a refund. Put the wrong toppings on half of my entrees. Absolutely terrible and I’m never ordering from here or coming to this location again.

  254. AV Jones 2020/12

    Stale chips

  255. my cherie amour Princess 2020/12

    Very busy
    Service
    Take out
    Meal type
    Dinner
    Price per person
    $10–20

  256. Anise miah 2020/12

    Super slow. They need to figure a way to help customers fast.

  257. Guyí 2020/12

    The food is great, but they always come super late which i always get a refund. But i’d love for it to BE ON TIME.

  258. Antonio Mealy 2020/12

    … i suggest anyone that thinks about going here , just throw the whole idea away. They are currently serving nothing but FOOD POISONING .. definitely spend your money elsewhere unless you like the whole nausea, vomitting, etc. Until the problem is fixed and shown publicly via media , don’t risk it especially if you have children.

  259. Mrs. Gross 2020/12

    If I could give zero stars, I would! This place is a dump!! The counter where they make food was messy as hell and they only had roughly 8 customers. They had a sign up claiming they were out of the following items due to “equipment failure”: white rice, Barbacoa, cheese, mild & hot salsa, guacamole, steak, and vinaigrette. I can’t imagine that they use the same “equipment” to make steak and salsa!! Smh. They definitely need new management staff! I will NOT be back!!

  260. Gretel Brandau 2020/11

    DO NOT ORDER DELIVERY. The will always get something wrong.

  261. Sam B 2020/11

    NEVER order online from here. I don’t think I’ve ever picked up an order that came less than 20 minutes after they promised it would be ready. Absolutely pathetic.

  262. Dwayne Scott 2020/11

    The rice always be burnt here bad cooks chicken don’t even taste good here. And long waits

  263. David Le 2020/11

    Good food but they prioritize online orders over customers that are actually in line so you end up waiting over 45 mins when its busy

  264. LaShone Gregory 2020/11

    Visit to this location near Virginia Commonwealth, it was very, very busy, but they did a good job of getting everybody through food was good and hot wait wasn’t too long. I’ll try it again.

  265. Blake Bullard 2020/11

    Bad online service. I’ve literally ordered online on 5 separate occasions and EVERY time the order is either not here when I come to pick it up (I come 10 minutes after the scheduled time) or something is wrong with it. I don’t know what the issue is but it’s better to just come in and order. Don’t order online

  266. Jacob Cann 2020/11

    Service was horrible. I’ve worked in a food line myself and this was just bad. I came in the afternoon, and three employees in eyesight just avoided coming to the counter entirely for minutes while I stood there. The fourth one who finally did rushed my order and made me say everything I wanted all at once… only to forget ingredients. Not to mention the puny portions they scooped out! How they managed to make ‘a scoop’ of beans = 10 beans is beyond me. It’s hard to ask for more when every scoop they make is too small! I paid $10 for half of the usual size of a burrito, and they couldnt even close it right. Very bad experience, don’t come here.

  267. Daniel Wilson 2020/10

    Good food

  268. Jay Baker 2020/10

    Good service great food

  269. Wade Evans 2020/10

    The girl behind the register was super rude.

  270. Erin McMillan 2020/10

    Completely falling apart and not the ingredients I ordered, didnt ask for guacamole, didnt ask for meat.

  271. Anthony Hitti 2020/10

    Online ordering is ruining Chipotle. I’ve been standing in line for 30 minutes observing online orders taking priority over everyone waiting in line.

    Fast wait times had been the reason Chipotle really worked for me but now I am just wasting time.

    There appears to be a section of the service line dedicated to online orders but it is not being used (and has never been used in any of the many times I’ve been here).

    The three employees here at the moment are struggling between the online orders and in-store orders they are having to deal with. Recently, in my experience, this overwhelmed mindset seems to be seeping into quality, resulting in declining consistency.

    I miss the old Chipotle.

  272. Sam A 2020/09

    I hv to wait 30 minutes for pick up 🤕😤😡 …

  273. Mac Star 2020/09

    They do not support Police here so I will never eat here again.

  274. Yuri Weinberg 2020/09

    Everything I get delivered is always syberia cold .. you gotta find a way to keep the food warm. Your lamps don’t do there jobs

  275. Bee You 2020/09

    they gave me huge lumps of carnitas with the skin and fat still attached. I asked for xtra beans and got none. I ordered delivery, so I didn’t see them make it. These people are pure evil.

  276. Catlin Ellen 2020/09

    I’ve ordered from here twice, both delivered. The first time…order was missing items, undercooked rice, and small portions of meat. Got a full refund (customer service through the website, is awesome.) Ordered here again, reluctantly…hoping for something better but was again, disappointed. The order was correct but the chips were VERY stale, again the portions were small, and the delievery was super late.
    I won’t be wasting anymore money here.

  277. Christopher Horn 2020/08

    Chipotle is always good

  278. Courtney Carneal 2020/08

    I found a cockroach in my burrito and my meat wasn’t cooked all the way . was very rude to my wife about it

  279. Brian Stamper 2020/08

    This restaurant was very unprofessional. I ordered a bag of chips and did not receive them which was a common mistake which is understandable. But when I decided to call and let them know, there was no answer all 4 times. SMH!

  280. David Clark 2020/08

    UPDATE 2019; Please Replace your entire staff and hire some people who actually care about the product they are creating…….i mean every time i go there i almost break a tooth on the under cooked rice i mean it is literally rocks in my mouth…….bogus for such a high label as chipotle you would think this could be resolved after the first time. I have never seen a manager inside the facility either. Chipotle HQ needs to demo this spot.

    WASTE OF HARD EARNED MONEY

  281. Devin Staggers 2020/08

    Ordering delivery or online for store pick up is one of the worst decisions you can make. I order extra portions of everything to compensate for how stingy they can be in person, and I swear it appeared to have less than the normal portion. Reach out to customer service for resolution as you will not find one directly w/ the employees here.

  282. Dr. Shonda Harris-Muhammed 2020/07

    Service took forever.

  283. Katie V 2020/07

    Not clean and poor service

  284. L Carp 2020/07

    Good food, quick service

  285. Doug Boring 2020/07

    To many up charges. But I really like the new caso

  286. Kayla Nisewonger (KayBear) 2020/07

    They don’t listen to what you ask for, rush you and try to take several orders at once and just end up screwing them both up…

  287. Michael Feiler 2020/07

    Waited 25 minutes for a mobile order, and then I was told I needed to let them know I was there before they started to make it.

  288. Cryshon Shell 2020/07

    Long lines. Not good portions. The young person who gave me the dressing for the salad didn’t have one of the tops on and it wasted on my seat in my new car….cloth seats! Sloppy food counter…

  289. Kareem Homsi 2020/07

    One of my friends and I visited this location and we were greeted by a gentleman named Steve? very professional and extremely polite. We then were working with Jorge who was also very kind and defiantly deserves a raise. They both were fast, efficient, and very friendly. 10/10 would recommend.

  290. Victoria Noble 2020/06

    Great food great people

  291. Ronnie Pugh 2020/06

    Quick service. Pleasant staff.

  292. Nick P 2020/06

    Would give it zero stars if I could. Always late making the order, always forgetting something. I have given this location multiple attempts and they fail every time.

  293. Stroke Johns 2020/06

    This location is always good. Staff is well trained, and the food…..
    Yeah i needed a moment to gather myself, food is always on point..5 of them golds starz for sure

  294. Chris Rowton 2020/06

    I ordered a bowl for delivery and they didn’t add the chicken. How do you forget that? They also didn’t add guac. I called to let the know and they seemed to care less. I take it the folks working there are unable to read and therefore get delivery orders incorrect most every time. Verbal orders only.

  295. Sean Conner 2020/06

    Absolutely horrible experience with my to-go order. I ordered two burrito bowls and a large order of chips and guac. One of my burrito bowls was half filled with completely incorrect ingredients and rice that was as mushy as oatmeal. The other burrito bowl along with the chips and guac order was completely left out. I paid $30 to receive less than half of my items. I’m incredibly unhappy and won’t be going here anymore.

  296. Adam K 2020/05

    They somehow manage to get my online orders wrong every single time

  297. Connie Riley 2020/05

    This food is so delicious and flavorful no matter which one I visit I’m always satisfied

  298. Latoya Mickie 2020/05

    Hands down Chipotle is my favorite! Great staff!

    reviews&photos

  299. Gray Boland 2020/05

    The rice was criminally under cooked. Nothing like crunching on your rice. Also, there was meat chunks in my queso dip. Good thing I am not vegetarian. The over all quality of this meal was just plain awful.

  300. Paul Matt 2020/04

    Those chip was too old

  301. Codey Martin 2020/04

    Fast, usually busy, friendly staff

  302. Butters 2020/04

    The line was long, they could have rolled the burrito, but didn’t. They squished it. Chicken was over cooked.

  303. Toni's Reviews 2020/04

    It Was so packed yesterday that they ran out of food . . slow communication to drivers that were picking us food . had to wagt 30+ minutes just to pick up a post mates order

  304. Alice Minium 2020/03

    I mean, it’s Chipotle

  305. Violet Plum 2020/03

    Always love it.

  306. Sydney Bryant 2020/03

    The worst chipotle. The staff literally made me cry tonight when I went back because they gave me the wrong order. Then they wouldn’t fix it and told me to go online to support

  307. Matthew Bacon 2020/03

    They use old bowls that were already made for old customers and then cop an attitude if you hesitate using 6 minute dry cold bowls that were already for another customer. On top of not having enough staff so everything just sits with flys around, and there ingredients are not fresh as well as old and dry.

  308. Ronald Lewis 2020/02

    Great quality and taste

  309. Pam C 2020/02

    VERY fresh and delicious.

  310. Sam Ogburn 2020/02

    Always slow. Even when mobile ordering

  311. Kae Nicole 2020/02

    Chips were stale. The rice didn’t even cover any of my three bowls and now I’m trying to call and now nobody is answering. I need a refund.

  312. Reggie Wynn 2020/02

    It was on point today. I gotta give it to them. Really GOOD! I was pleasantly surprised because they been lacking as of late. They brought it today! 🙏🏿 …

  313. Martin Lloyd 2020/02

    This location apparently has supply issues. I stopped by for the first time today to see a sign on the door stating that roughly 10 different items/ingredients were not currently available – things like chips, lettuce, tortillas, etc. so I just left. Never encountered this at any other location.

  314. Samantha Barnes 2020/02

    This specific location had horrible customer service and a lack of necessary ingredients that mske Chipotle so saught after. They had absolutely no Pico, no fajitas, no straws, the lettuce wasn’t shredded like it normally is, etc. The girl preparing our food was extremely rude and unprofessional as if we were a burden to her time and day and practically rushed us through the line before we could finish our order. Absolutely horrible. I will continue to go to the Chester location before this one.

  315. Mary Jordan Siebert (rvamary) 2020/02

    Well, the people are very friendly. I really don’t think the people are the reason for the two, stars. Or, rather, the people are the reason that I gave as many stars as I did. They were pleasant, and fast (which was good since I had a short amount of time on lunch). Little snarky about me not having exact change, or a card. I took this as a tired employee who is really sick of hearing management worry about the shortage of change in the country right now.
    The quality of the food is what prevented anymore stars added to this rating. I got the steak burrito. I threw out a fair amount of the steak. Sometimes there was no chewing it. I just stopped trying. I don’t get grossed out easily (I don’t think I do), but I was grossed out. I expect some gristle with beef, but this made the rest of the burrito un-eatable. I HATE wasting food. If I could have salvaged the other bits, I would have. I tried like hell. I go out so much less than I did before, I would rather go to CaVa, Aladdin’s. Really anywhere else in that area.

  316. Sarah Broyhill 2020/02

    Done with this location and have contacted corporate. Last time my burrito was stale, dry and barely wrapped. Decided to give it another shot and it was like cilantro threw up all over my food as well as other ingredients I didn’t order being in my bowl. Absolutely careless. Couldn’t even finish my dinner it was that bad. And trust me I like cilantro… the other comments on here say that corporate needs to step in FAST. Will not being going back to this location. Save your money.

  317. Oliver Håkansson 2020/01

    Loved this chipotle — i will live and die here!

  318. May Second 2020/01

    I wrote a review about this place a couple days ago about the poor customer service I received. 3 of the workers were extremely unprofessional. They need a training in customer service asap. Other than that the food is good.

  319. pazsion 2020/01

    Arrived for a pick up, and as always it was not ready, 5 to 10 people also waiting orders not ready. Waited about 30 minutes. They weren’t using the pick up spot. So I had to walk through people.

  320. José Luis Vázquez Martínez 2020/01

    This is the usual Chipotle experience, in a convenient location nearby VCU library. Fair price with fresh ingredients, quick and friendly service. Cleaning the tables more frequently would be nice.

  321. Rih Rih Navy 2020/01

    Their food portions are very small. Don’t order a bag of chips because you’ll receive about 10 chips per bag. They also don’t like to give away the proper portion of meat. I always order the Carne Asada and all of the other Chipotle’s give you 1 1/2 scoops. This location will only give you a half scoop of meat. If you guys are that stingy with resources perhaps you should order more food. I get it, it’s a busy location near downtown and VCU, but come on! This store gets a nice profit and the lines are always long. I know the food portion thing may seem petty, but if I’m spending $15 for food, I expect to get enough food that will last at least one leftover meal.

    Another downside is the lack of parking. The parking spaces are tiny and if you go during rush hour, good luck finding a parking space. It’s best to go when it’s not busy (before 12pm or after 6pm). They should also have one employee doing only online orders. You will stand in line for almost 20 minutes before you get to the counter. The employee made two online orders I’m sure came in after I did because I saw them hand over the receipt. I have done deliveries for this location many times and have waited a long time to receive the order. Now when I do deliveries and this location pops up, I quickly hit PASS/DENY.

  322. Gavin Jones 2019/12

    Fast and friendly

  323. Wilt Shire 2019/12

    Quick and friendly service

  324. raesharon alonzo 2019/12

    your phone line has been busy for 2 days

  325. Allison Armwood 2019/12

    Parking is always a chore but service is superb!

  326. Christopher Ashworth 2019/12

    Good food fast. Parking is tough though

  327. THAT REAL LOVE 2019/12

    They do good getting you in && out when busy

  328. MJ 2019/12

    Really busy in the VCU area but yummy food. Just eat a carne asada burrito 🤤 …

  329. JUAN FIGUEROA 2019/12

    They work to fast and add stuff that you didn’t even ask for. Place was empty but rushed us through our order.

  330. David Seibert 2019/12

    The food is great but they can not deliver a correct order to our house to save a life. Over 50% of our orders have huge errors and items missing.

  331. Reed Mack 2019/11

    I ❤Chipotle

  332. Shanea Settle 2019/11

    Love Love Love it!

  333. Kiwanna Smith 2019/11

    Great food

  334. Michael Katcham 2019/11

    great food.

  335. New to You Thrift 2019/11

    Good service

  336. Afework Tagele 2019/11

    the Chicken is always burnt

  337. Jeremy Hartman 2019/11

    The slowest and understaffed Chipotle ever!

  338. Brian Johnson 2019/11

    Good food, fast service

  339. Garret Coffman 2019/11

    Honestly one of the worst Chipotle I’ve been to…

  340. C KC 2019/11

    When you say pick up at 6, they look for order receipt at 6:05.

  341. Cal S 2019/11

    Yep, it’s a Chipotle.
    This one is in the heart of VCU, so expect a wait in line

  342. Michael “True & Living” Muhammad 2019/11

    The chips are way too salty and food is overly rushed and somewhat sloppy

  343. Bobby Coss 2019/11

    This is the slowest chipotle I’ve ever been to. They are always out of something. Horrible.

  344. carly hamill 2019/11

    Great service, but needs a changing table! Did see an employee scratch her face and not change her glove, though.

  345. Aidan ROTF 2019/11

    I have been to this location several times and have even gotten it delivered, never had a problem what so ever and the food is always good.

  346. The Truth 2019/11

    In line for 20 mins before we went somewhere else! Not sure if they ran out of chicken/beef (one of the customers said they did) However communicating with the guess would’ve helped! Employees just walking around like we not standing there!

  347. yakina ross 2019/11

    Workers cut my chicken up like i was on a feeding tube.. not enough sour cream and i asked for extra. Barbeqoa was all fat, no meat. Truly dissatisfied

  348. Nicholas Capito 2019/11

    Always amazing. Only complaint is this location charges more then most. I noticed my burritos was about a dollar more expensive. Guess they were taking advantage of the college kids around

  349. Pradeep chowdary peddineni 2019/11

    Fairly clean nd quick service. Quite busy during lunch especially being it in vcu village.

    reviews&photos

  350. Krystal Smith 2019/11

    Just went there and this place is a mess. Food all over the floor, prep areas and by the cashier. I had to tell them they need to clean it and stop sliding people’s food all through it! Staff needs to learn how to maintain cleanliness even through the busy times

  351. Vanessa A 2019/11

    Been to this location a couple of times, was very disappointed with this vist. They we’re extremely under staff I felt bad for the young lady because she was the only one on the line trying to make everyone orders,my food was ok the rice was a bit hard,all tables we’re extremely dirty I had to ask if someone could wipe down one to even eat in,all trash cans we’re extremely full half of the soda dispenser we’re empty and needed to be change. I’ve never seen this location this bad

  352. Sadie Kuhns 2019/11

    This location has its flaws, but has served me well for about a year. Ordering through doordash ensures a quick 20 minute delivery anywhere in downtown. I’ve had problems with incorrect orders, but they have always been resolved quickly.

    I only knock off a star because I occasionally get skimped on ingredients in my bowls, ending up with $3 of a $6 meal. If portioning was more consistent here, I’d be more inclined to choose this location over Carytown.

  353. Lonnie Brawley 2019/11

    As a Door Dash dasher, Chipotle is hands down the best. The mangers and staff are polite, and offer a courtesy cup to dashers if the order is being prepared. 9 times out of 10 the order is ready and waiting before arriving. The process for pick up is painless Quick and easy. They always get the order right. Next time I plan to eat at Chipotle, I will use the call ahead or online order process. It’s great.

  354. Ty Black 2019/10

    My favorite

  355. Essam 2019/10

    Like it

  356. momo son 2019/10

    Always delicious

  357. Darren Chan 2019/10

    Don’t order online.

  358. Neo Lancia 2019/10

    Nice staff and good food!

  359. FatStuffs 2019/10

    Fast service for the volume of people. Great food one of the better chipotle’s in richmond.

  360. Tina King 2019/10

    The service was acceptable. I was amazed at how sloppy one employee was fixing the bowls…the beginning process.

  361. B Denn 2019/10

    Food was mediocre, lame by Chipotle standards. Service is slack and lacking, staff is all but useless. I would rather eat McDonald’s, and I hate McDonald’s.

  362. ruben Magdaleno 2019/09

    Buen lugar para compartir en familia excelente comida mexicana

  363. Alexander Sharp 2019/09

    Trash

  364. John A Franklin 2019/09

    Loved the food.

  365. Monica Lisbeth Gutierrez 2019/09

    Very friendly staff ♡

  366. Reynier Cedeño 2019/09

    extremely slow and very bad attention

  367. John Nick 2019/09

    The people were nice to me.

  368. Dawn Cotman 2019/09

    I have wanted this for two weeks and it was soooo good

  369. Brandon Robinson 2019/09

    Best to go early just when they open up

  370. Nathan Cox 2019/09

    Note: going to Chipotle in the last half hour results in the very oldest of their food.

  371. Adam Padgett 2019/09

    Really good trip today. Clean, fast moving, fresh. Would surely go again.

  372. Kayla Blankenship 2019/09

    Love chipotle but lately their portions have been smaller and their food has not been cooked thoroughly.

  373. Stefan Diminet 2019/09

    I’ve been going to this place for years and I guess I will go for years to come. The stuff is friendly and I adore the new mobile order. You don’t have to stay in those long lines, just order ahead and pick up your order.

  374. William Merritt 2019/09

    I’ve been visiting this Chipotle for years now without many issues, but I recently had an experience that I couldn’t ignore. During a recent trip to the restaurant I planned on going through my normal motions. Chicken Burrito bowl, extra rice, black beans and everything after piled on – with a tortilla on the side.

    Got the the counter to start my order and the staff ask me to wait while they fulfill 6 online orders. It seemed insensitive for them to hold the entire line for a full 6 orders instead of spacing out the orders between customers but I obliged. As I start requesting the ingredients for my order I notice the fajitas (veggies) are all burnt much more than is acceptable. I hold my tongue and do not request them. The rest of my order goes smoothly. I ask for the burrito bowl to-go and end up paying just over $11 for my whole meal.

    I get home to enjoy my meal and within my first few bites I notice TWO 5-7 INCH PIECES OF BROWN HAIR FUSED IN WITH THE RICE IN MY BOWL. Unacceptable under ANY circumstance.

    I tried calling the Chipotle to complain but their lines were either busy or they just ignored the call.

    Again, this is my first bad experience with this location but the staff needs to realize that’s all it takes to lose a customer. This experience has left a bad taste in my mouth (literally) about this location and I will go out of my way to seek others in the future.

  375. Armando Jose Cabrera Alvarez 2019/08

    A la mayoría le encanta, a mí no en este caso. Pero la calidad atención y limpieza es muy buena

  376. Sabrina Mitchell 2019/08

    Always a favorite!

  377. Mohamed El houssein 2019/08

    Terrible manager.

  378. John Duvall 2019/08

    Ok

  379. Virgo Vamp 2019/08

    Fast and accurate service!!

  380. Mike 2019/08

    Long lines due to online orders.

  381. Richard Joh 2019/08

    Does not know how to wrap a burrito. Tried 3 times and failed always

  382. WALTER ALAN SCOTT 2019/08

    Always love anything from Chipotle and this location is close to UVA.

  383. well idk 2019/08

    This place has the worst sense of urgency, in VCU campus so the lines are obviously long but the employees do nothing to move it along. They are slow moving and are almost always out of something. They need to be more prepared for high volume of people.In addition they are horrible at mobile orders there have been many occasions where I have ordered online ahead of time and I came into he restaurant 5 mins after the time they told me to come and get it and they hadn’t even started to make my food. What is the point of a mobile order service if you still have to wait for them to make the food when you get there.

  384. Elvis Vera 2019/07

    Nice place

  385. Cuneyt Akpinar 2019/07

    Worst Chipotle ever. Dirty at all. No utensils. When ask for spoon they have no idea how to hand it over. Disappointed

  386. Yannick Albert 2019/07

    Good Chipotle except for parking. It’s great if you live on campus and are walking but they share a lot with Panera and Cava and there is literally never an open spot.

  387. Isaac Blanco 2019/06

    Muy lentos se enfria la comida y le pones muy poquita carne

  388. Ranjit Mathews 2019/06

    Good for a quick bite

  389. Frances Knighten 2019/06

    It was busy but they where holding it down

  390. Alex Kenly 2019/06

    Gets super busy and the rice is sometimes not that great

  391. Jessie Moore 2019/06

    Good food pretty fast service

  392. Tierra Monique 2019/06

    Food is so good. Staff very friendly.

  393. CHANNA SMITH 2019/06

    The guy that made our bowls acted like the food was his and that we were stealing the contents.

  394. Rosa Soto 2019/06

    It is very allergy friendly and cheap for good food.

  395. Jenn 2019/06

    Its mass produced Mexican food. And all the lime you could ever not want.

  396. Josaine Jarvis 2019/06

    I would give 0 stars if I could. The service was bad along with the food. I have never had a bad experience in chipotle till I went here. My steak was burnt and food was lack of flavor. There was also no utensils out to eat with.

  397. F T 2019/06

    February 9, 2019. Dirty dark place at 2pm in the afternoon! Lettuce was bitter, chicken was burnt and had no flavor. Chicken salad bowl was just nasty I threw it away. Do you know how bad your establishment has to be to spoil a salad bowl? Disgusting 🤮🤢🤢🤮. Thanks for inspiring me to wait til I get home to eat. NASTY FOOD! …

  398. Tonya White 2019/05

    I absolutely love this place !!!!!!!!!!!!

  399. chucky lee 2019/05

    Good food!

  400. Pete R 2019/05

    Salad is ok,

  401. Salmann Abbasi 2019/05

    Accidentally made a review ignore this

  402. NF64 2019/05

    Great food and service.

  403. Chrispi Dream 2019/05

    Great food, great service

  404. Matthew Vinson, MPA 2019/05

    They are the slowest of the stores I go to and change out food the least frequently. Beans always look refried.

  405. Yum Yum Lounge 2019/04

    Kings of burritos

  406. Kirby Harris 2019/04

    Awesome!!!!

  407. Deshun Little 2019/04

    Friendly staff

  408. yolanda allen 2019/04

    Food is delicious

  409. Kamal Mahdi 2019/04

    Bad customer service… weird employees

  410. Natasha Anderson 2019/04

    The employees ack normal and not like 🤖 …

  411. _Battle _ 2019/04

    It was super yummy the temp was a little off but otherwise tasted amazing

  412. Corey Newman 2019/04

    Not the best or the cheapest place to get a burrito. Been done dirty here and gotten sick. Lame food, terrible atmosphere.

  413. Vlad Shukruta 2019/04

    The restaurant floor, tables, under tables and windows were extremely dirty at 8:00 pm. I walked-in the following week with the exact same result. The effort of this specific store in keeping the restaurant clean and appealing to customers is non-existant. Makes you wonder how they handle the food you’re looking to eat

  414. Michael Enjoying Life 2019/03

    Best salads

    reviews&photos

  415. Void Star 2019/03

    Good food.

  416. Vijay R. 2019/03

    Service was bad

  417. Lashay Spears 2019/03

    Gave me the wrong food

  418. Nick Rulof 2019/03

    Cant go wrong with chipotle

  419. Dillon Forte 2019/03

    Lines can be long sometimes. Other than that, it is indeed a Chipotle.

  420. Ravi Shankar 2019/03

    This chain has some of the best tasting chicken I’ve had at chipotle

  421. Mizante Purnell 2019/03

    Ok staff,, fast service for dinning in or carry-out 😶 be patient if you’re doing doordash,, …

  422. Austin Mitchell 2019/03

    I have been to this location only a handful of times. It seems to be a popular location. The issue becomes… How fast do you get in and out. From my experiences this is typically the slowest Chipotle in the area. You can expect to wait in line a decent amount of time depending on the time of day. Then if it is popular for online orders at the moment, they will prioritize those orders before people in line. It isn’t bad enough to get lower than 4 stars, but every time you come here it isn’t perfect or even consistent so just be careful when you go.

  423. Andrew C 2019/03

    Worst Service Ever! All the workers are like 20 and seem to not care about you. Everything was so slow and I’m so unimpressed with the attitude of the workers. I went to ask for a Top for my Bowl and half the workers on that shift were talking to eachother and took them a solid 45 seconds to even notice me. I asked for my top, got it, and she just handed it to me with no eye contact and then continued their conversation. As always though, food tasted amazing! I really think employees in this location need to be re-trained.

  424. Dawn Davis 2019/02

    I love chipotle

  425. Christhopher Lewis 2019/02

    Liked the place.

  426. Eric Johnson 2019/02

    Great!

  427. Daniel Weaver 2019/02

    Chipotle Keeps The Dream Alive

  428. Aaron Templeman 2019/02

    The staff clearly is no hurry, what is amazing is the no management

  429. Bigbodybob 2019/02

    Pretty good, they fill it well

  430. Janice Smith 2019/02

    I just wish the employees would take time to serve the food.

  431. Anonymous Anonymity 2019/02

    They were extremely busy, but that is good for them. They handled it well.

  432. Brittany Loren 2019/02

    Busy but good. Allergen friendly foods. The online allergen menu is really helpful.

  433. Kyle Leahy 2019/02

    The staff does a great job especially considering the size of the crowd they have. They do run out of ingredients from time to time.

  434. kevin thornton 2019/01

    Nice

  435. Antonio Radilla 2019/01

    Good

  436. J 2019/01

    It’s great

  437. Tria 2019/01

    I’m loving it!👍👍 …

  438. Dwayne Bennett 2019/01

    Good!

  439. Jethrine Atuhaire 2019/01

    Good food

  440. Bryan Cardoso 2019/01

    Good food but the service is slow when it gets busy

  441. Maria Robinson 2019/01

    I’ve waited in incredibly long lines here but that doesn’t even matter to me. It seems like quality customer service is hard to find, but I’ve never had poor service at this chipolte. Employees are very friendly, smile, and I don’t feel rushed. Food is great too of course.

  442. Marissa Spears 2019/01

    Mismanaged restaurant made this one of the worst food stops of the year! I pre-ordered about a dozen meals for our college athletic team. We spoke to Mike on the phone (after they finally picked up) and got his email address to send in the order. We started calling about an hour out to confirm our ETA, and no one picked up. We called approximately 25 times in an hour to no avail. When we arrived, no one could tell us what happened to our order or find the manager. When they finally did find the manager, he was rude and condescending. He also lied about ever giving us his email in the first place. It took over an hour to get our food and get back on the bus. Luckily, corporate delivered the customer service this place was so sorely lacking. Still, never using this location again.

  443. Fenil Sheth 2018/12

    Healthy food

  444. George Gallagher 2018/12

    Good food.

  445. Tori Johnson 2018/12

    Food is awesome

  446. Riley McCormick 2018/12

    ‘S a’ight

  447. Kantis Mahan 2018/12

    Very rude employees at this Chipotle.

  448. EG Dunc 2018/12

    Terrible service and they ran out of chicken

  449. Xane Austin 2018/12

    Ordering pick up is terrible I’ll show up 5-10 minutes after my pick up time and they still don’t start it until I get there. Regardless of how busy they are

  450. T Carter 2018/12

    Slow takeout service. Food was delicious as always. Never enough parking at this location.

  451. Miranda Merbl 2018/12

    Insanity. Crazy busy behind the bar, in the lines. Food is always hot and fresh due in no small part to just how PACKED it is in here stoves are always on. There will be lines out the door at 2:00 on A MONDAY. Honestly if you feel like waiting good on you, but honestly there are 4 restaurants next door that don’t have lines so 🤷‍♀️ …

  452. Christopher Adcock Jr. 2018/12

    For a Chipotle that’s on a large university campus I believe they are the best they can be. My order has always been correct, but I always go in person to this location. There are often long times, but short wait times since they have a large staff. I’ve heard online orders can often be wrong, but I’ve never experienced this personally.

  453. Ixchael Bashore 2018/12

    This is a really hit or miss place. The food is good but the portions range drastically depending on who is working. There are always lines and they don’t go through people quickly. They tend to prioritize online orders BUT when you order online and go in to pick up your food it always isn’t ready. lt’s like they always run about 10-15 min behind schedule. The people working there are pretty nice though. I’ve never had a problem with anyone who works there.

  454. Darisleth Yanez 2018/11

    Lugar excelente para quitar el hambre!

  455. Seshadri Nathan Krishnan 2018/11

    Love the food

  456. Tracy Whit 2018/11

    Love! How can you go wrong with Chipotle

  457. Tabryn Palmer 2018/11

    Good as far as Chipotle’s go. As expected.

  458. Queen Chae 2018/11

    Hot or miss location. They stay busy and of course issues always arise with such consistent business, in the college district, with college employees. Food is as expected for chipotle (large servings)

  459. Tina Buskey 2018/10

    Great food

  460. shawn addison 2018/10

    It was great

  461. Roy Towles 2018/10

    Excellent

  462. Carlton Lee 2018/10

    My favorite food in the world

  463. Spencer Macturk 2018/10

    Fast during lunch hour

  464. Eltorrero O 2018/10

    IT TAKES WAY TOO LONG TO GET FOOD. NEED MORE STAFF.

  465. Sangeeth Shaji 2018/10

    Good taste. The burrito be the best. But crowded always.

  466. Tina Buskey 2018/10

    My family loves this place. The foid is great. The portions huge and the prices low. A win-win for all

  467. Michael Kirby 2018/10

    Always fresh food and usually very quick…..unless you happen to catch it during a VCU kid rush when a hundred people stop at once.

  468. steam rose 2018/10

    Very busy place like most locations but this one in particular took time out to figure out a mess up with my order. Best customer service I’ve experienced at any Chipotle so far!

  469. freddie gray 2018/09

    Love the bowl

  470. kantrice byrd 2018/09

    Used to work here very busy

  471. Kenny Del Negro 2018/09

    Long lines but great service. Great food!

  472. MaKayla Dulaney 2018/09

    Great service, fast and delicious. Couldn’t ask for more.

  473. G Carrillo 2018/09

    Great food made fresh daily at a good price!
    Great memu.

  474. Stephanie Pittrell 2018/09

    Bowl with brown rice, steak, mild Tom, peppers and onions and cheese. Delicious with a lil kick!

  475. Olivia Willoughby 2018/09

    I’m pretty sure this place gave me E. Coli. Delicious food and enormous quantities but not worth the patient first visit.

  476. Keneisha Cary 2018/09

    I personally love Chipotle but I think they need to improve service in some of their stores

  477. vee goo 2018/08

    Service outstanding

  478. Zakiyyah Dixon 2018/08

    Great food

  479. Leslie Marvin 2018/08

    Always great food.

  480. Philip Villanueva 2018/08

    What can I say? It’s Chipotle, I leave fat and happy. This spot always has a long line right up to closing but they move it pretty fast.

  481. SHARON KIM 2018/07

    Always good food.

  482. Dennis Ramos 2018/07

    good food

  483. John Atwood 2018/07

    The slight chance of e.coli really spices up your burrito.

  484. Marissa Moody 2018/07

    Sometimes they have long lines but of you do online pickup, its efficient

  485. Sunni Bakari 2018/06

    Good

  486. Peter Neels 2018/06

    Meh

  487. MeganMooBaby82 2018/06

    Fast and filling and good!

  488. Yahkia White 2018/05

    😶😶😶😶 …

  489. Richmond Allen 2018/05

    Good food.

  490. Sabrina Mitchell 2018/05

    Busy, but quick!

  491. Dawn 2018/05

    Steak was a little dry

  492. Blain Grimsley 2018/05

    This place is pretty consistent. I go here regularly.

  493. Deborah Robinson 2018/05

    She fixed my bowl just the way I love it!!!

  494. James Elsis 2018/05

    Good Chipotle, gets really busy during lunch and dinner when VCU is in session but the wait is never more that 10 mins or so.

  495. Brad Johnston 2018/05

    Very friendly. Fresh food. They were out of iced tea but made more every though they were approaching closing time. Thank you!

  496. RV 2018/04

    Typical Chipotle.

  497. Alex Ratti 2018/04

    Standard burrito bowls

  498. John Nick 2018/04

    I didn’t go in the restaurant, I just rode by the restaurant.

  499. Jeff Jones 2018/04

    Food’s dank and service is great!

  500. Frank M. 2018/04

    If you got time to kill sure, but with vcu students there. It’s going to be a while.

  501. David Scorca 2018/04

    The food is always good yes… Just a disappointment when both ice machines were out of order.

  502. kimy khaos 2018/04

    Very messy. Food on every table and the workers kinda threw the stuff in the bowl and into the bag and were kind of rushed. Food was bland also.

  503. Tamarah Mayo 2018/04

    I ordered a bowl with chicken as my protein and it was delicious, however my daughter ordered steak and upon eating a few bites it was not done. The manager was friendly and refunded our money.

  504. Steven McCulloch 2018/03

    Friendly staff

  505. Deanna Zermeno 2018/03

    Yum

  506. Zainot Martin 2018/03

    Fast and good food

  507. William Wilkerson 2018/03

    Good food

  508. Curtis Phillips 2018/03

    Food is very good and big servings

  509. Cheri Berman 2018/03

    I ordered online, got exactly what I wanted, and on time.

  510. Kidane Okubay 2018/03

    Every we’re chipotle employees are not happy not good

  511. Lauren Dixon 2018/03

    Messed up my online order but didn’t hesitate to fix it when I returned

  512. Danielle Shahrouri 2018/03

    Very rude there was no need. I stated it was my first time and the employee was trying to rush me. Not professional. I will not be back.

  513. Mercia de Melo 2018/03

    Rice was not entirely cooked. Other flavors were good.

    reviews&photos

  514. Trey Parsons 2018/03

    Cool place near VCU, they have some outdoor seating overlooking a parking lot that’s good for people watching. Do not I repeat do not park in the book holders parking lot across the street. The tow guys there are savages and will have you from the time you walk into chipotle and get your food to the time you walk back to find your car missing. I know this first hand from two friends who both had their cars towed. Also be careful of line at peak hours

  515. Steven Stinson 2018/02

    Delicious.

  516. Ace Jenkins 2018/02

    Good stuff

  517. Ro Studebaker 2018/02

    Great food

  518. kamal alhassan 2018/02

    Awesome

  519. Matt Kreitz 2018/02

    Always a good choice.

  520. JusMe 2018/02

    Cold food

  521. Mark BukItHedz 2018/02

    Good af🙄 …

  522. Josiah Norman 2018/02

    Food is sometimes cold or over cooked when school is out .

  523. Alexandria Hawkins 2018/02

    Good food. Generally fresh and tasty.

  524. Tammy Diaz 2018/02

    Good palace, food worth the prices, clean, personal kind just by lunch time.is full!

  525. Tristram Coffin 2018/02

    Usually I go to the one in Carytown. This wasn’t nearly as good. I think the guac had gone bad. I was nauseous after.

  526. christopher pioth 2018/02

    Food was basically cold . Asked for double cheese got a pinch and pinch of sour cream and the chips were very stale tasted like they had been made 2 weeks ago

  527. Manish Lal 2018/02

    The line moves quick and the food is fresh. However, the portions are smaller compared to other Chipotles.

  528. Bran B 2018/02

    Really don’t get the hype over Chipotle..the food is bland not very tasteful and it’s basic af. Gave it 2 stars because of service and cleanliness

  529. Floramancer 2018/02

    The only bad thing is the parking, and that’s really not their fault.
    Otherwise I love going to this Chipotle because the staff is always so nice!

  530. Kevin Forster 2018/01

    What you would expect from Chipotle

  531. Isaac Bowser 2018/01

    Good place to get Mexican style fast food

  532. ariel smith 2018/01

    Long lines, good food and service.

  533. Richard Recupero 2018/01

    Damn this food is good. Tastes like home cooking.

  534. King Lat (KING) 2018/01

    The food is always delicious but small amount of food they give you for that price it is really not worth it. I work hard for my money so give me a little bit of crumbles for $30. I can buy the same items from the grocery store and come out cheaper

  535. Edian Franklin Franco de los Santos 2017/12

    Gosto muito de proposta de este local, a comida é muito boa e o atendimento é excelente. É comida mexicana mas de uma forma muito mas tranquila.

  536. Maia Palmer 2017/12

    Amazing, per usual

  537. K Mattox 2017/12

    Busy during peak hours

  538. Keara Farnor 2017/12

    It’s chipotle..damn good

  539. Bambi Marie 2017/12

    Always dealing with rude customers and students but never make me feel inconvenient. Fast and yummy

  540. Roger Leek 2017/12

    Fast service, fresh food that was tasty.

    reviews&photos

  541. Analicia McClellan 2017/12

    Went in and waited in line 20 MINUTES only for them to be out of tacos (of course the girl in front of me got them though). Annoyed! Go to a Mexican food places and they are out of tacos, how the hell does that happen? Never coming back!

  542. Kevin Rudnick 2017/11

    Good, standard Chipotle experience.

  543. Felicia Batts 2017/11

    College kids have line very long

  544. Guy waybright 2017/11

    Horrible!!!! The parking scam is ridic … the man outside taking peoples money for parking should be arrested.

  545. Caleb Gibbons 2017/10

    I just love Chipotle

  546. Robbie Danil 2017/10

    Always busy, always fresh

  547. Nadii Smith 2017/10

    I enjoyed the friendliness of the employees

  548. Will Gleason 2017/10

    Quick service and great food.

  549. Jaime G. 2017/10

    This store serves the VCU community, while I am not a fan of Chipotle’s, I have eaten at this location while visiting my son, honestly the food never settles well with me so I have decided not to eat there anymore. Staff could be more friendly and overall service and cleanliness could improve.

  550. xBeat3r420x 2017/10

    I love chiptole. I eat there alot. This one is busy and they do good. But it was my first time eating at this location in a while and let me tell you… lay off the salt!!! This food doesnt need anymore salt. Keep salt at the tables that if someone wants it saltier then they can do it themselfs. Chipotle markets themselves as healthy but they are contributing to americas heart problems just like mcdonalds with as much salt my food had. “healthy”

  551. tyrone c. (yomamafavbd) 2017/09

    Long lines no matter there day

  552. Kyle Watson 2017/09

    General Chipotle, decent food at decent prices with a short wait.

  553. fer holmes 2017/08

    Not cool

  554. Jark Wimbley 2017/07

    Chipotle

  555. Peter Samuel 2017/07

    No matter how long the line is, its always moving along! Great staff and super good eats!!

  556. Tie Baker 2017/06

    Good food

  557. Marchelle Logan 2017/06

    This is the worst Chipotle!! Its always dirty and packed!!! They have 100 employees and the store is never clean!

  558. Jose Castaneda 2017/06

    Rice hard food ok…needs more taste to have flavor? Don’t like the sodas tasted old.

  559. Yvonne Taylor 2017/05

    Fast and good quality service

  560. Casey Kesterson 2017/05

    I love Chipotle, and this one is as great as any!!

  561. Matthew Mixes 2017/05

    One of the most efficient Chipotle’s I’ve been in. Fast service and good food. If you go when VCU classes let out, be prepared to wait for a little bit though.

  562. Kevin McFarland 2017/05

    Celiac friendly service. Not only did they change their gloves upon request but the same person prepared the meal start to finish to ensure it was free of contaminants.

  563. Austin Southern 2017/05

    Always terribly late with online orders not once on time. I’ve come in 15 mins after it’s supposed to be ready and they still have to make it. Otherwise friendly employees and clean restaurant.

  564. Greg Tyler 2017/04

    chipotle is bae

  565. Lonnie Thorpe 2017/04

    Always busy

  566. Doswell Jones 2017/04

    Very busy

  567. Danny H. 2017/04

    It’s ok.

  568. Jay Woods 2017/04

    Burnt chicken. Completely black pieces. Had to spit it out.

  569. Nitab601 2017/04

    Fast service, accurate, delicious food and polite workers 🙂

  570. Geoffrey Williamson 2017/04

    Your normal delicious Chipotle fare but parking is an issue. The parking lot is very small and shared with two or three other businesses.

  571. Haley raz 2017/04

    I have honestly never seen employees work so hard. They are always so polite even though there are literally non stop customers for hours. There is usually a pretty decent wait after 7 on school nights, but lunch and weekends are pretty reasonable.

  572. Matt Yopp 2017/03

    Quick, tasty… Well worth the blood-stained underwear.

  573. Kevin Jahn 2017/03

    Helpful employees, get through the lunch rush very efficiently.

  574. Gabriel Djeudeu 2017/03

    The food at that chipotle is so good!! Fast service too

  575. Allyson Gailey 2017/03

    This Chipotle is usually full of college students, which makes the line a little long, but the food is always great.

  576. Derek R. Austin 2017/02

    VCU campus Chipotle!!

  577. Syreeta Kay-Hartley Booker 2017/02

    quick

  578. Joey McCrea 2017/02

    Okay food very fast service

  579. Mike Godzwa 2017/02

    This location is always a little stingy with the ingredients.

  580. chris drees 2017/02

    Great food… a little slow with the online orders

  581. Adrian Amado 2017/02

    They have great food excellent customer service and they are fast

  582. Victoria Belviso 2017/02

    Terrible customer service. Only chipotle that won’t accept expired coupons and rude staff

  583. Carl Timperio 2017/02

    It’s exactly what you would expect so it’s both amazing and underwhelming. This location is very busy due to VCU students, so be prepared for a wait.

  584. Lachante Henderson 2017/02

    Pissed is not the word. This is the exact reason why I ONLY go to the Chipotles located in willow lawn and prince William parkway in Woodbridge va. My coworker and I went there and got a bowl. We got back home our rice was beyond cruncy. We were spitting out grains and all. I called and spoke with the manager “Heidi”. They explained to us that the rice on the line was fine at the moment. She re made my bowl and when I got back home the rice was even more crunchy. This is the first time in 8 years I did not finish my food from there because the food was nasty. Some time there is hair in the food, sometime it’s tatste like absolutely nothing. No flavor at all. When the VCU students aren’t in they do a half way better job. As soon as they come back they are back to being horrible. They need to learn how to keep up with the quality of their food and use Willow Lawn and the prince William parkway as a model. Will never receive our money AGAIN

  585. Miles Nardi 2017/01

    It’s a Chipotle

  586. Jon Carr 2017/01

    Good restaurant, good workers.

  587. meuque meu 2017/01

    service is bad. long lines.

  588. Ed Boone 2017/01

    Good food as usual. Definitely popular with locals and students.

  589. Brendan Westfall 2017/01

    This is one of the busiest locations in the US, but the line moves fast. The portions are modest compared to other locations, probably due to the busyness.

  590. Lloyd Carter 2016/12

    Food is so good

  591. savannah taylor 2016/12

    Good has no flavor everytume i go there. Rice has nothing in it. Mild taste like old soggy tomatoes and chips have no salt or anything. Hate this one. If you have only ever had this chipotle this is not how it’s supposed to taste!

  592. Matt Evans 2016/11

    Best Chipotle I’ve ever been to!

  593. Angelica Bega 2016/11

    This Chipotle is always packed with VCU students. Still, it’s a good place to get a quick bite. I recommend the barbacoa tacos if you want something a little different.

  594. John Moody 2016/10

    Great food,

    Usually a line, however staff is usually quick and friendly 🙂

  595. Bethany Lansing 2016/08

    Well run, typical chipotle.

  596. Jeff 2016/07

    It is chipotle. ‘Nuff said.

  597. Justin Wang 2016/06

    Local college chipotle. Long lines and small portions but still chipotle. I would recommend ordering online and picking up.

  598. Ivan Witteborg 2016/05

    It’s chipotle 🙂 always great!

  599. Derek Getch 2016/05

    Good food. Service is usually fast. You have to be patient when VCU is in session.

  600. Raphaff Digital Solutions 2016/04

    Nice

  601. Catherine Anderson 2016/04

    Yassss. Chipotle is life.

  602. Jack Wolfe 2016/04

    always clean and friendly

  603. jason K 2016/04

    Been a loyal customer for years and now, in a time they should be trying to regain trust after mass poisonings, i start getting half portions at this location compared to what i have been used to for years even though prices have gone up. Just got 2 burrito bowls with barely a half spoon of rice and about 5 little pieces of chicken… Going to keep losing customers to qdoba and local burrito places scamming customers like that.

  604. Cole Murphy 2016/03

    Moves the line pretty fast

  605. Asher D 2016/03

    Your average chipotle. The food was tasty, but not very spicy.

  606. Shannon Roulet 2016/03

    Always busy because of college crowd, but employees work pretty efficiently so the wait usually goes pretty quickly. I’d still recommend going to any other one in richmond if you’re in a car…

  607. Kenny G 2016/03

    Straight up jipping students on portions. During a time when you’re losing customers, it’s a pretty bad idea to not care about customer satisfaction. Every other Chipotle prepares the correct portion size. Hitting up Qdoba’s on campus until y’all fix it.

  608. WilliamsAnd Fogg 2016/03

    i LOVE chipotle but it seems the standards for this store in particular has been lowered. the staff are extremely rude and do not even attempt at customer service. this does not happen at the stores on broad innesbrook or short pump. pretty disappointed the last few times ive visited bc it seems to get worse every time. i am not a fan of qdoba and work downtown so i have to use this location if i want chipotle……… is there anyone out there paying attention that can address the serious lack of customer service in this store?

  609. Abhinav Laxsav 2016/02

    Best quick mexican food!

  610. Andre Catao 2016/02

    Good old “mexican” food write in the middle of VCU

  611. abdullah alshayie 2016/02

    Fast service although it is crowded. But there is no enough space to eat.

  612. Josiah Lenowitz 2016/02

    I love chipotle. This one restaurant is one of the better ones I’ve been to. That being said I only went once but the staff was really nice and fulfilled some rather strange requests I made including a certain type of bag I wanted. A+ in my experience. (No pokestop. But a lot neerby)

  613. Jules 2016/01

    Single soft taco forever

  614. Stephen Wilmot-Doxey 2016/01

    Fast service and surprisingly not too busy around lunch time.

  615. Justin Bajan 2015/12

    It’s fine. Standard issue.

  616. Jeff Steinmiller 2015/12

    Same as all other Chipotles. Good food at reasonable prices.

  617. Bob Rodi 2015/12

    Always a long line. All the VCU students go here. It good food, and the line moves relatively fast. They have indoor and outdoor seating.

  618. Aniya M 2015/11

    I know Guac is extra…

  619. Justin Leake 2015/11

    Management and staff are super friendly and accommodating.

  620. Steven Bulifant 2015/11

    No matter how many people are in line this place flys! Service is super fast and of course a great representation for chipotle.

  621. jonah barnett 2015/11

    It’s Chipotle. You know what to expect. The food was great. But LaQuan(whom I infer is a manager, or at least a shift leader, made this)

    My baby brother is in mcv, fighting to live. I came here for a quick healthy fix, and I held the door for a man in the rain.
    We related for a sec, and I went to get in line. That man was LaQuan. He walked over, handed me a coupon, a small thing, but huge in the moment, and thanked me for the simplicity of my kindness.

    Made a really crappy day a whole lot better.

  622. Danielle Taylor 2015/10

    Nice atmosphere. Great service. Downtown vibe.

  623. Matt Juaneza 2015/10

    I’d give it zero or negative stars if I could. Ate there the evening before New Year’s eve. Pretty sure I got food poisoning. While waiting in line to finish ordering, I saw someone take the container of mild tomato salsa to the trash can to skim something off the top and then put the container back into the serving counter. Also, guacamole isn’t supposed to be a deep GREY color… Who know’s what would have happened to me if I had asked to put that on.

  624. Felix Sam 2015/09

    Always crowded during peak hours with VCU students. Aside that, good location.

  625. Gregarie Harrison Sr 2015/07

    I’m in love with Chipotle!

  626. Brandon Tubby 2015/07

    To start, it wasn’t too crowded, even at noon!The crew members know what they’re doing and how to portion appropriately — especially with the meats. The only time they got a little too skimpy was with the guacamole, giving out half a scoop of what I usually receive at other locations. The steak was delicious but the chicken was unpleasant to eat because of how burnt it was.

  627. Malik 2015/06

    People are always really nice and ridiculously efficient

  628. David R 2015/04

    Stingy portions and burrito wasn’t rolled well

  629. niladri sadhukhan 2015/04

    One of my favorites. Like the chicken and soforitas(tofu) bowl/burrito.

  630. Seongju Park 2015/02

    I dont normally write reviews, but I felt I need to warn my fellow Chipotle connoisseurs. 60% of the time this chicken is burnt all the time

  631. Danazhe Burgis 2014/12

    The portions could be better

  632. Andre Bell 2014/09

    Too busy, service is rushed and not as good as other chipotles… Wish they would fix this.. I would rate them higher

  633. Matt Hughes 2014/09

    Stopped going here when they started skimping on portions. Literally received half a spoon of rice half a spoon of beans and got a burrito that was half the size of ones before. I thought it might be a fluke, came back a few weeks later, same thing. Now i just drive to the one in carytown

  634. khalid alrshede 2014/04

    Nice

  635. Luke Hodnett 2013/12

    Always delicious with smiling service!

  636. Elena Yakovleva 2013/07

    Place is nice. They have parking. Skimp on food, but put it more when I asked it. Staff is definitely very nice! Food is great!

  637. Jason Wooddy 2012/05

    Excellent fast. I went at 8 on Sunday and this place was still rolling. Wish I owned it!

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